Recently had a corner sofa delivered and couldn’t be any happier. From placing the order to delivery, the staff couldn’t be any more helpful. The Llansamlet staff were amazing, any queries I ha... Voir plus
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Had a super king bed delivered this week and was really worried it wouldn’t make it up the stairs. Mark and his colleague (sorry, I didn’t catch his name) immediately reassured me and said, “Don... Voir plus
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Phil Hann was very knowledgeable about the sofa bed we ended up purchasing. It was far superior to other sofa beds we’d seen. We also enjoyed £200 off the price and delivered within a week! Amaz... Voir plus
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Would leave zero if I could. Paid for a sofa, after a few months the recliner arm bent, was told it was caused by weight, but would be replaced, go forward another 3 months same again same place. Aske... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established in 1979, we are your local and reliable furniture company whose 'Name Says it All'. With stores in Neath, Port Talbot, Swansea, Cardiff and Crosshands we are within easy reach to all South Wales cutomers. We are stockists of leading brands ...
Coordonnées de contact
SA14 6RE, Cross Hands, Royaume-Uni
- www.happyhomefurnishers.com
4,2
Bien
244 avis
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Steve from Happy Homes Swansea…
Steve from Happy Homes Swansea Llansamlet was so helpful and friendly! Highly recommend their service.
24 octobre 2026
Avis spontané
Great Service from Start to Finish
Recently had a corner sofa delivered and couldn’t be any happier. From placing the order to delivery, the staff couldn’t be any more helpful.
The Llansamlet staff were amazing, any queries I had both before and after the order had been placed were answered with no problem at all.
The delivery crew were fantastic, and even put feet coverings on at my request!
Will definitely be buying again.
14 octobre 2026
Avis spontané
Réponse de Happy Home Furnishers
Thank you for your lovely review! We’re delighted you’re so happy with your new corner sofa and that our Llansamlet team and delivery crew made everything run smoothly from start to finish.
We’ll be sure to pass on your kind words to everyone involved. Thank you for choosing Happy Home Furnishers—we look forward to welcoming you back! 😊
Sofa Bed
Phil Hann was very knowledgeable about the sofa bed we ended up purchasing.
It was far superior to other sofa beds we’d seen.
We also enjoyed £200 off the price and delivered within a week!
Amazing.
20 octobre 2026
Avis spontané
Réponse de Happy Home Furnishers
Thank you for your lovely review! We’re delighted Phil helped you find the right sofa bed, with a fantastic saving and delivery within a week. We’ll be sure to pass on your kind words to him.
Thank you for choosing Happy Home Furnishers—we hope you enjoy your new sofa bed! 😊
Had a super king bed delivered.
Had a super king bed delivered this week and was really worried it wouldn’t make it up the stairs. Mark and his colleague (sorry, I didn’t catch his name) immediately reassured me and said, “Don’t worry!”
They took their time and managed to get the bed comfortably up the stairs and straight into my bedroom. The service was fantastic, with a smile throughout. They were absolutely brilliant!
A big shout-out to the Cross Hands shop, too. The staff provided great service and were really informative, helping me find exactly what I needed.
Thanks to everyone involved for making the whole experience so stress-free. Excellent service all round! 👏
12 octobre 2026
Avis spontané
Réponse de Happy Home Furnishers
Thank you for such a lovely review! 😊 We’re delighted Mark and his colleague put your mind at ease and got your new super king bed safely into your bedroom.
It’s wonderful to hear our Crosshands team helped you find exactly what you needed, too. We’ll be sure to pass your kind words on to everyone involved.
Thank you for choosing Happy Home Furnishers — we hope you enjoy many comfortable nights in your new bed! 🛏️
Very Disappointing After-Sales Service
I got your reply from tustpilot review , but my problem not resolve yet ,who is responsible , your the response , I am trying to contact your email address I didn’t get any reply from 16 days ,
This is my last email, no response
Dear Happy Home Furnishings Team,
Thank you for your response.
I appreciate your explanation regarding the difference between the 12-month manufacturer’s guarantee and the separate five-year Stain Guard protection plan. However, my concern remains unresolved, and I would like you to reconsider your decision regarding the third issue with my sofa.
I am attaching the Stain Guard inspection report for your review, as requested.
The Stain Guard report contains the following findings:
“Inspection showed that the inside seat panel has ripped as a result of a frame staple working loose from the inside of the centre seat frame which has torn the material down the inside of the seat cover located on three seater recliner seat cushion cover.”
The report further states:
“This is consistent with a manufacturing fitting issue where the staple has turned up on itself and the sharp end of the staple has ripped the material when the recliner was in motion.”
Most importantly, the report concludes:
“This is not consistent with a single incident of accidental damage but it’s consistent from an inherent manufacturing and fitting issue that is very likely being there from the beginning and it’s gradually got worse over time without the customer realising.”
The Stain Guard report recommends replacing the three-seater left-hand-facing recliner seat cushion cover and the three-seater centre static seat cushion cover.
These findings are important because the damage was caused by a staple working loose from inside the sofa, rather than simply by normal use or an external obstruction.
I understand that the Emmiera inspection arranged through the manufacturer reached a different conclusion regarding the third issue. However, there are now two inspection reports with different findings, and I believe this discrepancy needs to be properly investigated before my claim is rejected.
I would therefore ask you to:
Review the attached Stain Guard report in full.
Explain why the Emmiera report classifies the third issue as wear and tear when the Stain Guard report identifies an inherent manufacturing and fitting issue.
Confirm whether the loose staple and its position inside the sofa were specifically investigated during the Emmiera inspection.
Provide me with a copy of the full Emmiera inspection report, including photographs and the evidence supporting the wear and tear classification.
Reconsider my claim in light of the Stain Guard findings and explain what remedy you are prepared to offer.
I have used the sofa normally and have not intentionally caused this damage. I purchased the sofa with the expectation that it would be fit for normal use and of satisfactory quality.
I am not disputing the repairs that have already been completed. My complaint specifically concerns the third issue, which remains unresolved.
I have attached stain guard report and photos , if you have anything problem come to check and clear
Stain guard also spoke me contact happy home they are clear
Based on my experience with this sofa claim and the after-sales service, I cannot recommend them at this time.
AJAYGOSH
28 septembre 2026
Avis spontané
Réponse de Happy Home Furnishers
Dear Ajaygosh, we’re sorry you remain disappointed. We would like to clarify the difference between the 12-month manufacturer’s guarantee and the separate five-year protection plan you purchased through Stainguard, as these involve different claims processes.
Our 12-month manufacturer’s guarantee covers manufacturing defects, including the parts and labour needed to put them right.
Your five-year Stainguard protection plan is separate and includes accidental damage, subject to its terms. Contacting us under the manufacturer’s guarantee does not automatically open a claim with Stainguard; you need to contact them directly to make a claim under that plan.
When you contacted us in February, we reported the issue to the manufacturer, who arranged for independent upholsterer Emmiera Group to inspect and repair your sofa. They confirmed a manufacturing stitching fault and repaired it within three days of the complaint being recorded. Their report confirms that you were fully satisfied with the repair.
Following your September complaint, the manufacturer again arranged an Emmiera inspection. Their report identifies issues 1 and 2 as manufacturing stitching faults. Both were repaired free of charge, and the technician recorded that you were happy with those repairs.
Issue 3 was assessed by Emmiera and classified as wear and tear, with no manufacturing fault identified. This was the independent technician’s finding, rather than a classification made by Happy Home Furnishers. We have not refused to repair any issue identified as a manufacturing fault in these reports.
You were also not charged a call-out or inspection fee which is usually applicable as per our terms and conditions on your receipt for issues not being a manufacturing fault.
If you have already contacted Stainguard, their inspections, findings and decisions about repairs are handled by them independently. Happy Home Furnishers does not decide the outcome of their claims.
The Emmiera reports from the visits arranged through the manufacturer do not identify a loose staple or recommend replacing two seat covers.
We do not hold a report from Stainguard, as their protection plan is separate from the 12-month manufacturer’s guarantee, and we have no involvement in their inspection, reporting or claims decisions along with arranging and conducting repairs.
Our staff have explained that you can contact Stainguard directly to make a claim under your five-year extended warranty agreement, subject to its terms.
Please contact the store so we can clarify which report you are referring to and explain the two claims processes. If you have a separate Stainguard report, please share it with us so we can understand the differing findings.
We’re happy to help clarify any questions and guide you through the next steps, so please contact the store and our team will be pleased to assist.
Great service delivery people 💯
Delivery drivers fantastic had to carry up two seater sofa and chair up two sets of stairs as no furniture lift. They were both polite and helpful. Despite the extreme temperature of 32 plus they didn't complain at all. They put the furniture together and took all rubbish away.
I didn't get their names but they are a credit to your company
Thank you
24 juin 2026
Avis spontané
Réponse de Happy Home Furnishers
Thank you so much for your wonderful review! We're delighted to hear that our delivery team provided such fantastic service.
We'll be sure to pass your kind words on to the team. Carrying furniture up two flights of stairs in such extreme heat is no easy task, so we're especially pleased to know their hard work, professionalism, and positive attitude made such a great impression.
Thank you for choosing us, and we hope you enjoy your new furniture!
Bought a bed last year lovely looking…
Bought a bed last year lovely looking outta on bed unfortunately one of the legs came off and split the wood it was on I rang the Swansea store told them what happened and all they could say was it was out of warranty by two weeks I am disappointed with this reaction hubby tried repairing it but the wood under neath is so thin I have emailed the to say I am not happy about this no one has bothered to email me back I certainly wouldn’t recommend them again awful service
24 mai 2026
Avis spontané
Réponse de Happy Home Furnishers
Hi Karen,
We're sorry to read that you're disappointed with your experience.
When you initially contacted us regarding your bed, we explained that unfortunately the manufacturer's warranty had expired two weeks earlier. While this meant we were no longer obligated to provide a warranty replacement under our terms and conditions, we still wanted to see if we could assist.
Following this, you sent us an email explaining that the wooden support had broken and stating that you just needed us to know for future customers. As the email did not include a request for any further action, our understanding at the time was that you were simply providing feedback regarding the product rather than asking us to take any additional steps.
When your later email advised that you had contacted the Ombudsman, we had already begun making enquiries with the manufacturer to see whether replacement parts could be supplied free of charge as a gesture of goodwill, despite the bed being outside of its warranty period. These requests are entirely at the manufacturer's discretion, but we wanted to explore every possible option to assist.
Our Manager has since spoken with your husband, who advised that the bed had been repaired by himself and that if replacement parts could not be supplied free of charge, then no further action would be needed as you both were happy to continue using the bed as it is with the repair he has done.
He confirmed that the parts required would be a replacement headboard and footboard. We have since contacted the manufacturer requesting these parts at no cost and are currently awaiting their response, and if they can provide a replacement at no extra cost then we will be back in touch with yourselves.
While we believed we were waiting to provide you with a meaningful update once we had heard back from the manufacturer, we do recognise that we could have communicated this to you sooner. For that, we sincerely apologise.
We always aim to provide excellent customer service and, even where products are outside of their warranty period, we will often go above and beyond our obligations to try to help our customers, as we have done in this instance.
We will contact you as soon as we receive a response from the manufacturer regarding the replacement parts.
Kind regards,
Happy Home Furnishers
Happy Home Furnishers Swansea
Yesterday i visited Happy Home Furnishers Unit 2B Phoenix Retail Park SA7 9EN. Firstly id like to say how i was shocked to see how big it was and how much choase it had, as from out side it looks tiny. I was greeted by sales assistant Greg who was frendly,knowledgeable, and above all wasn't pushy.
The quality and price was good and i ended up making a purchaseand everything was explained in full about delivery. I Can't recommend them enough!!!
Well Done Guys, 1 Happy Customer Liz James
1 juin 2026
Avis spontané
Réponse de Happy Home Furnishers
Hi Liz,
Thank you so much for your wonderful review and for choosing Happy Home Furnishers Swansea!
We're delighted to hear that you were pleasantly surprised by the size of our showroom and the wide range of furniture on offer. It's especially great to know that Greg made such a positive impression with his friendly, knowledgeable, and no-pressure approach to customer service.
We're thrilled that you found the quality, prices, and delivery information met your expectations, and we're grateful that you took the time to share your experience.
Your recommendation means a lot to us, and we'll be sure to pass your kind comments on to Greg and the rest of the team.
We hope you enjoy your new purchase, and we look forward to welcoming you back in the future!
Best wishes,
The Happy Home Furnishers Team
Ordered a table and 6 chairs Ottoman…
Ordered a table and 6 chairs Ottoman bed with headboard and corner sofa for a great price cheeper to buy all three than buying the sofa alone in other shops the corner sofa is a electric recliner with phone charger for under £1300 and is great quality and style the bed took two weeks to order but the staff and delivery team were very friendly and helpful couldent recommend them enough.
1 mai 2026
Avis spontané
Réponse de Happy Home Furnishers
Thank you so much for your fantastic review and for choosing us for multiple pieces of furniture for your home.
We’re delighted to hear how pleased you are with your dining set, ottoman bed, and especially your electric reclining corner sofa. We always aim to provide stylish, high-quality furniture at the best possible value, so it’s wonderful to know you felt you received great quality and an excellent deal.
We also really appreciate your patience regarding the bed order time, and we’re pleased our staff and delivery team were able to make the experience a positive one throughout.
Your recommendation means a great deal to us, and we truly hope you enjoy your new furniture for many years to come.
Thank you again for your support.
I cancelled the delivery within the 14…
I cancelled the delivery within the 14 days online order, but had to chase to get my refund. I was told it had been processed but later received an email to advise me that the refund had been processed
6 mai 2026
Réponse de Happy Home Furnishers
Thank you for your feedback.
We’re sorry to hear that you felt dissatisfied with the refund process. However, we would like to clarify the timeline and reassure future customers that your cancellation and refund were handled in line with our terms and conditions.
Your order was placed online and the cancellation request was received 5 days later, which was well within the permitted cancellation period. Your request was submitted on Saturday 2nd May during the bank holiday weekend, and our sales team actioned the refund immediately that same day.
As refunds are processed through our online payment portal, the transaction could not begin processing until the next working day following the bank holiday weekend, which was Tuesday 5th May. An automatic confirmation email is then generated by the system once the refund has been formally processed, usually within approximately 24 hours.
As with all card refunds, it can then take up to 5 working days for the funds to appear back in your account, depending on your bank’s processing times.
We appreciate that you contacted us for an update, however your refund was already in progress at the time of your enquiry. We therefore feel this review does not fully reflect the prompt action taken by our team to cancel and process your refund as quickly as possible, particularly over a bank holiday period where some processing times are outside of our control.
Nevertheless, we thank you for your order and genuinely wish you all the best in finding suitable furniture elsewhere.
Great service and lovely furniture
We recently bought a two and three seater settee from the Port Talbot store. The two guys in the store - Steve and Phil - were very personable and extremely helpful, giving advice on how we needed to measure our doorways to ensure the furniture could be delivered, as we've had issues with deliveries previously. The settees were delivered from stock a few days later, assembled in situ and our old furniture taken away. All in all, a refreshingly good customer experience!
5 mai 2026
Avis spontané
Réponse de Happy Home Furnishers
Thank you so much for your wonderful review! We’re delighted to hear that Steve and Phil at our Port Talbot store were able to provide such helpful advice and make the whole process smooth from start to finish. It’s great to know the delivery, assembly, and furniture removal all went to plan too. We really appreciate your kind words and hope you enjoy your new settees for many years to come!
Completely got ripped off after I paid…
Completely got ripped off after I paid for a mattress that didn’t receive when I decided to cancel the order they took %20 of with no valid reason and the staff was unprofessional
7 janvier 2026
Avis spontané
Réponse de Happy Home Furnishers
We’re sorry to hear about your experience, however we are a little confused by your review as you mention that you “didn’t receive” the mattress, but also that you “decided to return” it. If this is a typo or misunderstanding, please contact us directly with your order details so we can properly investigate.
Unfortunately, as your review name is simply listed as “customer”, we are unable to identify your order or comment on the specifics without further information.
We would also like to clarify that mattresses which have been opened, used, or removed from their packaging cannot be returned for hygiene reasons, as we would not be able to resell them. As you can imagine, most customers would understandably not wish to sleep on a mattress that somebody else has already used.
In addition, as clearly stated in our terms and conditions on your receipt, furniture is expensive to order, transport, store, and deliver. Therefore, a minimum cancellation charge of 20% applies to goods that are cancelled and/or cannot be delivered due to the size or access limitations of a customer’s property, with higher charges potentially applying to special order items.
We always aim to provide professional service and would welcome the opportunity to look into this further if you contact us directly with your order information.
Sofa arrived broken.. happy home? No
Sofa arrived broken, got a replacement about a week later. 1 month later sofa broke. They came out to look at it 3 weeks later, said it was broken. They arranged to get it repaired, this took just over a month to get someone to look at it. Spare parts arrived 3 weeks after that and now we have to wait another month before they can try the spare parts.. shocking been without a sofa we can use for over 3 months...
Rung multiple times and they don't give a flying f.. they had a Our money!
This is not a happy home!!
3 février 2026
Avis spontané
Réponse de Happy Home Furnishers
Thank you for your custom and for taking the time to share your feedback.
We’re very sorry to hear about your experience and the frustration this has caused. As you mentioned, we did arrange and deliver a replacement sofa within a week of the original issue being reported, as part of our commitment to resolving faults as quickly as possible.
With regard to the ongoing repair, we work with an independent upholsterer who carries out service checks and repairs not only for Happy Home Furnishers but for a number of furniture retailers across Wales. As a result, their availability to attend appointments is unfortunately outside of our direct control.
In addition, some of the required parts are sourced from overseas. Due to the current situation in the Middle East, we have been experiencing delays in receiving these items, which again is beyond our control.
As per our terms and conditions, all goods are guaranteed against manufacturing defects for 12 months from the date of purchase, provided care and assembly instructions are followed. Any such defects are repaired free of charge, including both parts and labour, and we are actively progressing this for you.
We sincerely apologise for the inconvenience caused. Please be assured that this matter is not being ignored—it is in hand, and once the parts are received, the repair will be completed by the upholsterer as soon as possible.
Kind regards,
Happy Home Furnishers
Very happy best furniture company to…
Very happy best furniture company to deal with always helpful delivery is spot on. Never been let down and there price and good quality furniture I will always buy from happy homes
10 avril 2026
Avis spontané
Réponse de Happy Home Furnishers
Thank you so much for your kind words! We’re delighted to hear you’ve had such a positive experience with us. Providing helpful service, reliable delivery, and great quality furniture at fair prices is exactly what we aim for, so it really means a lot to know we’ve met your expectations.
We truly appreciate your continued support and look forward to helping you again in the future! 😊
Got completely ripped off
Bought a sofa and chair at Christmas time and already the chair has started to go thread bear there is no bold in the arm of the chair very disappointed in the aftercare service will never shop here again and I will go out of my way so on one I know will. Went back to shop with complaints with in the first month and a half and they sent out a severe to inspect it and he said it's standard wear and tear and they are not liable to do anything
12 décembre 2025
Avis spontané
Réponse de Happy Home Furnishers
Thank you for your feedback.
As part of our standard process when an issue is reported, we arrange for an independent, professional furniture technician to inspect the item and provide a full service report. This helps determine the cause of the issue, which can vary—from a manufacturing fault to factors such as local conditions, handling, transit, or general wear and tear. Where a manufacturing fault is identified, we aim to repair or replace the item in line with the 1-year guarantee.
As you have stated that in your case, the technician’s report concluded that the issue was due to wear and tear, and based on this independent assessment, we’re unable to offer a repair or replacement under the terms of the guarantee.
We do appreciate your custom and are sorry that this isn’t the outcome you were hoping for.
Purchases at happy home furnishes cross hsmmds
Ceri at the Cross Hands store was very helpful and informative which allowed us to be confident with our purchases, the prices and quality were also excellent.
2 février 2026
Avis spontané
Réponse de Happy Home Furnishers
Thank you so much for your lovely review!
We’re delighted to hear that you had such a positive experience at our Cross Hands store. Ceri will be especially pleased to know that her helpful and informative service gave you confidence in your purchases — that’s exactly the experience we aim to provide every customer.
It’s also wonderful to hear that you were happy with both the prices and the quality. We truly appreciate you choosing Happy Home Furnishers and taking the time to share your feedback.
We look forward to welcoming you back again soon!
This could take a while
This could take a while . We ordered a table and 4 chairs from Port talbot branch . Went in paid in full and delivery. Day of delivery boys were on time and very good off loaded the stuff and brought them in . Checked chairs all good checked the table and legs ,
Legs fin but when went to connect to underside of table only one bolt was carching on each leg. Told the shop they said we will checkl for longer bolts , Got back to us they had none . So i ordered some longer on amazon £10.95 . worked a treet. but when turned table over there was fdamage to the corner and there was a line end to end ,( flaw in it ). So back to the shop told them and showed the pics. No problem we will pick that other one up and replace . So not a problem , sorted for delivery guys came with it we opened it up together first thing we saw was the same problem corner was damaged so back it goes. Informed the shop and they said the will get one straight to us asap Thursday said the text. Thursday come the same delivery guy knocks he said i wont take this off the back has this is the best of 3 or 4 we checked and its the best . Flaw on top of table again with a few scratch marks . He said i did not take it off has i wouldf not except that it suppose to be a new table. Well that was it we want money back we told the shop . After a while the shop asked us to pick another table by this time the Mrs had enough of dealing with them and was not going to have anything off them, Even if it was free which i may add they never offered . Well the chairs and legs needed to be picked up but we would have to wait till Tuesday for them to pick it up, I took it up in the car on the Friday . Wife went back tpo give them the reciept and card it was paid on and they only said the delivery wont be paid back .S o i will be charging them for my part in delivering it back on that Friday . cheek of them holding back the delivery
7 janvier 2026
Avis spontané
Réponse de Happy Home Furnishers
Thank you for taking the time to share your experience. We’re very sorry for the frustration this caused and appreciate the opportunity to respond.
We did exchange the table three times, and it later became apparent that this issue was due to a faulty batch from our supplier, which we have since investigated with them to prevent this happening again. At the time, we did offer the option to reselect a different dining set, but you chose to proceed with a full refund, which we were more than happy to arrange and have now completed.
Regarding collection, we deliver and collect in certain areas on specific days, with your area being scheduled for Tuesdays and Thursdays. We’re sorry you felt unable to wait until the Tuesday for the items to be collected.
Once again, we sincerely apologise for the inconvenience and disappointment this situation caused. Your feedback is valuable and helps us improve both our service and our quality checks going forward.
Great service from shop to drop
The showroom at Cross Hands was a good recommendation. Barri and the staff there were friendly and helpful. Answered our questions.
5 janvier 2026
Avis spontané
Réponse de Happy Home Furnishers
Thank you so much for your kind feedback! We’re really pleased to hear you enjoyed your visit to our Cross Hands showroom. Barri and the team will be delighted to know their friendly and helpful service made a positive impression. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Excellent service.
We bought a double bed from cross hands store, after an issue with the initial bed a replacement was sorted in double quick time. Thank you to Jason and Rachel a credit to the company.
Definitely would recommend this company.
18 novembre 2025
Avis spontané
Réponse de Happy Home Furnishers
Thank you so much for taking the time to leave this lovely review. We’re really pleased we were able to resolve the issue quickly and get everything sorted for you. Jason and Rachel will be delighted to hear your kind words – they truly are a credit to the team.
Thank you again for your recommendation and for choosing us. We hope you enjoy your new bed for many years to come!
Ordered and paid for sofa large tv unit…
Ordered and paid for sofa large tv unit and coffee table in September told delivery in 4 to 6 weeks it's now January will get the last item of my order next week the others were delivered just before Christmas when asked for any compensation was told they are only cheap goods so no great customer service not
29 septembre 2025
Avis spontané
Réponse de Happy Home Furnishers
Thank you for taking the time to leave your review. We’re sorry for the delay you experienced and understand how frustrating it can be when delivery takes longer than expected.
Many of our furniture items are sourced from overseas and arrive via shipping containers, as is the case with many retailers. Unfortunately, shipping delays can occasionally occur and are outside of our direct control. That said, we did keep you updated as soon as we were informed of any changes by our shippers.
With regard to the coffee table, this item is extremely good value at £129.99 and, as explained at the time, we were unable to offer compensation. However, we did advise that you were fully entitled to a refund should you not wish to wait any longer.
We’re pleased to confirm that your coffee table arrived into our warehouse on 31st December, and our sales team has since contacted you to arrange delivery.
Thank you for your custom and for your patience throughout – it is genuinely appreciated.
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