HATS Group Ltd Avis 981

I would like to thank Shaq, Jayson and Erroll, all working as FREC3s with the HATS transportation team, for being incredibly supportive, helpful, and always showing great interpersonal skills throughout my journeys.

A special mention goes to Shaq, who went the extra mile to make sure I was back home on time to meet my two little men from nursery and reception. His dedication and care really stood out and made a huge difference to me.

Shaq, Jayson and Erroll are truly an asset to the HATS team in their FREC3 roles, and they absolutely deserve recognition for the excellent service they provide.

I use hats transport quite often and my experience has been extremely prompt Kevin williams and Michelle Spencer from Lewisham were very accomodating and made me laugh great service and they are both a great asset to your company. Could you please keep me informed of this feedback?

I had the pleasure of speaking with Millie who was kind, caring and very professional, Millie assisted me with getting transport for my elderly father. Millie walked me through the process and called me back to confirm arrangements and adjust arrangements that were made, she also contacted me the day before the appointment to check if everything was ok and confirm the appointment.

Thank you Millie for your amazing help and support

Emma and Jo brought my elderly father, who is unable to walk and has dementia, back home from an overnight hospital emetgency stay where he hadn't slept all. However, they were so friendly, caring and got him back into the house and his bed, usually a stressful and long winded mission, so swiftly and without fuss. He artived home in good spirits and was joking with them throughout. Absolute legends. Really impressed and hugely appreciated.

Wish to say my team today Jason and shak/shack on to my appointment at Roehampton was truly a credit to you happy helpful and very polite just wanted to say thank you Mrs s tonna

I work in a rehabilitation facility where i do transfer our residents to acute hospital for appointments. It’s most often tough with the return as I always wait not less than 2hrs for the resident to be picked up. These are mostly ventilated residents with few complications. This time around hats ambulance team waited for me and my patient. They made arrangements to be covered so they could send me and young residents back on time. First time ever in my 2yrs nursing career in UK. I’m really impressed with the work done by Errol and Jayson (hats team). I wish to see more of this spirit frequently.

This is the second time I’ve felt I really wanted to acknowledge two of your drivers. I have been having so many trips back and forth to hospital in recent weeks, all of them facilitated by HATS.
I’m always grateful for the service but even more so when the journey is filled with laughter and the hospital appointment a lot less depressing.
David and Elvis were absolutely brilliant!
It was such a pleasant journey and the care and consideration I received made me feel so well looked after.
Thank you for having some truly dedicated, caring staff such as Elvis and David.

Craig was very kind, thoughtful and a good driver. The journey was very smooth.

I am pleased to write this review on HATS.....I cannot recommend them highly enough...courteous, helpful and excellent driving skills. Today, my driver Agii A. phoned and said he'd be arriving at 0830...he did!!! Helped me into the ambulance and explained he had 5 others to collect. After ensuring I was safely belted, he proceeded to the next...we arrived at our appointment in Southall Medical centre in good time to use the facilities before starting our appointments. I was lucky enough to have him on my homeward journey. I would also like to thank the Transport Coordinator for keeping us informed and confirming the next journey...well done to all. Much appreciate your efforts.

Patrick Cue
Kennith Henderson driver :
- A very helpful and co-operative. Driver was very smooth, obviously well trained.

Nasir Dad was excellent, he was so kind and helpful, he went above and beyond to help us! Absolutely amazing guy!

They're are all such great people. Always very friendly, welcoming and hospitable.

Massive shout out to Simeon, Imran, Ali, Patrick, Hazel, Deon, Attiqa, Craig and Sadia!

Our driver was on time, courteous and helpful. Courtenay was willing take us to the ward even after his shift as ended. This was more than expected. Thumbs up to him.

Today I needed to come in early the driver I had was polite kind respectful arrived early got me there on time made me feel comfortable driver (Simeon)

Both of the staff were very friendly and helpful. Sabiha was very good driving, it was a very smooth journey. Tyrone was very helpful and I understand he owes Sabhia a bar of chocolate x

Courtney was very professional polite and made me feel safe he drove very carefully and I was made aware of everything that was going on and he stayed with me right until I was safe in my destination bed from Lewisham to kings

Mark and jess picked me up from hillingdon hospital on 17/09/2025 they couldn't have been more cheerful and very helpful a good experience all round.

I’d like to send my heartfelt thanks to Hayley and Dave for their wonderful help today in bringing me in and taking me home. What a fantastic team they make! I had such a lovely chat with Dave, and Hayley’s driving is so smooth — you truly have a wonderful driver. God bless you both.

Gary Mcdermott delivered a very good service. Turned up on time for my appointment. Friendly and helpful. An asset to the company.