HATS Group Ltd Avis 980

Exceptional Service with Hats Transport!
I recently had the pleasure of using Hats Transport, and I can honestly say that my experience exceeded all expectations. From the moment I booked my service to the final drop-off, everything was handled with professionalism, efficiency, and a personal touch.
The office staff were incredibly easy, with clear communication every step of the way. Their team was very responsive to any questions I had.
On the day of the service, Najma was not only friendly but also incredibly professional. She went above and beyond to make sure I was attended to on arrival at the transport lounge.The vehicle was spotless, comfortable, and equipped with all the necessary amenities. I appreciated the extra care taken to ensure that my trip was as smooth and stress-free as possible.
Additionally, Morgan was fantastic in handling a special request I had. I needed a last-minute change to my route, and Morgan was able to accommodate it without any issues, maintaining a positive attitude and making sure everything was perfect. It's clear that both Najma and Morgan are excellent representatives of the outstanding service Hats Transport provides.
What really stood out to me was their attention to detail and commitment to customer satisfaction. Hats Transport values their patients and strives for excellence in every aspect of their service. I highly recommend Hats Transport. Their blend of reliability, patient care, and overall quality service makes them a standout in the transportation industry.
Thank you, Hats Transport, and a special shoutout to Najma and Morgan for making my experience so enjoyable. I’ll definitely be using your services again in the future!

We Had 2 gents Gary and Issac who looked after my mum who is 85 and myself .The transport team are wonderful .My mum was nervous as it was her first visit to hospital out patients.The lady in the office Molly made my mum a tea and really looked after her .The drivers are friendly and communicated ever step to mum .Making her day really enjoyable .Thank you All.

Both HATs personnel made my 86 year old husbands transfer from hospital (after a 9 week stay) to his new care home a professional happy experience. Their empathy and support helped his confidence throughout the process making a big difference to his arrival at his new home - a care home.

Our driver,Shoheb, was helpful and considerate during a long journey. He was sensitive to the fact that we were travelling to an important family celebration and that I was extremely excited as I had not been out of my care home for over six months. He liaised confidently and appropriately with my family members over parking and ensured that I was comfortably installed at the venue. It was a long day but Sho remained alert throughout, on a tricky route that is well-known to me. He is an impressive young man and an excellent ambassador for the company, whom I would recommend . The whole day went very well, helped by the fact that I had no anxiety whatsoever about the return journey

Kelly & Kaylee have helped support staff with their patience, support, and willingness. They have both been receptive receptive to suggestions and have shown understanding in situations where the extra time or support is required. It has made a significant difference and all of this can help any student's experience when transporting from home to school and back as it can set the tone for their entire day. If there is a calm and supportive environment, then it helps reduce the likelihood of negative incidents and contributes positively to any student’s overall school day.

Had a fantasy experience experience, staff Tyrone & Sabhia were very polite and helpful. Nice to meet cheerful and professional people.

I pay the great tribute to BARKET AZAM - the ambulance services driver, who is the utmost awesome spectacular fantastic gentleman who ever landed on this planet!
Mr BARKET AZAM is the highly determined, highly motivated, highly professional, highly productive, effective, confident, highly caring on his job!
Mr BARKET AZAM is the very special person who makes good amazing things happen and who knows and makes the whole wide world changings for better!
Mr BARKET AZAM is the best example to follow for thousands of their peers, of us!
Mr BARKET AZAM has got the wonderful spark for life and wonderful energy, an unusual amount of empathy, compassion, sympathy and a naked giving huge heart!
All our family constantly thanks him for his best service, for his hard work above and beyond, for his great nature!
We would like to thank Mr BARKET AZAM for being such a lovely person with a radiant sincerity, a beautiful dignity and a fantastic energy!
Thank you ever so much!
Dear Mr BARKET AZAM!
Keeping up good work!
The family of Mr and Mrs Rodgers.
The Omelchenko's family.
Our phone number is
07498640505

Joanne was a very considerate ambulance crew member who was careful to cater for my needs. The transportation was extremely comfortable, in spite of difficult access to my property and Joanne made it appear no trouble at all. We are very grateful and thank Joanne for her help.

I needed to get to the hospital earlier today as I was requested to by a surgeon to come in and the lovely lady on the phone sorted that for me at Kings this morning

Then I taken to the hospital by a lovely man who told me he was Derek and he was patient with me getting myself out of the front door and into the transport He had the radio on and played some feel good Friday tunes and ended up bringing me home too

All the transport team are very good at doing their jobs but Derek put me at ease before my appointment that I was dreading

Tunes and banter was just what I needed this morning …thank you

It's great today, receptionist Mrs Atika so active and nice behaviour... In half an hour she managed everything 😊👌
All drivers are good in this company, but Jason was like friend in our journey ..
Every company needs like these guys to give good service
"Love the people ❤️
Love the job 💖
Love the world 💝"
Mohammed E6

Martin and his lady assistant made my trip to hillingdon hospital trouble free. They were kind enough to let me accompany my 92 mum to her appointment. Both were pleasant and very helpful to mum who's a bit wobbly on her feet. We had the same crew on the way home. Excellent experience.

David (aka Jimmy) & Courtney collected my friend Katrina who is bed bound. They got her from her bed to the transport with ease & she arrived on time to her appointment. Coming home we had Courtney, our designated driver & Trevor, o my, what a cheerful and funny duo. Again, they secured my friend safely into the transport & with Courtneys expert driving skills through the back streets of south London,got her home in the rush hour safe & sound with Trevor
providing the banter in with us in the truck. What a team. Definately will use Patient Transport again.

I have only good reviews, the drivers are nice and responsible, thank you very much.

I was picked up from home by a very nice and pleasant driver Jason and got to the hospital in time for my appointment at 9am.Very professional all the way.

Jason picked me up this morning, 2.10.25 he kindly got me a wheelchair into the ambulance and a wheelchair going to the transport lounge at SGH.

Very polite and helpful.

Onyema Iroeche
T025763

Even though long wait from hospital back to our residential homes but the staff generally very kind polite and helpfull they make us so relax and comfortable taking the pressure out from the long wait.. ..

Issac was great in transporting from hospital to home

Jason and Patricia gave us excellent service when getting to St Mary's hospital and getting back home. They were very helpful.

On time, very friendly and felt safe through the journey

I would like to thank Shaq, Jayson and Erroll, all working as FREC3s with the HATS transportation team, for being incredibly supportive, helpful, and always showing great interpersonal skills throughout my journeys.

A special mention goes to Shaq, who went the extra mile to make sure I was back home on time to meet my two little men from nursery and reception. His dedication and care really stood out and made a huge difference to me.

Shaq, Jayson and Erroll are truly an asset to the HATS team in their FREC3 roles, and they absolutely deserve recognition for the excellent service they provide.