Havealook Website Design Avis 

Creative Aero, experience from the get go was outstanding! If you are looking for a no fuss, highly efficient website design, I highly recommend you choose Havealook, you will receive exceptional service, the way it should be. Special shout out to, John from sales who made the entire process seamless. Michael the designer who's design surpassed all my expectations well done!

I engaged Havealook Websites to design my small business website. The contract I signed did not provide any details on the design process. It only specified that the total payment would be deducted out of my bank account on the day my website was ready to go live. Once I signed the contract, I received an instruction document. I read it in its entirety and it simply explained that once ready, the website would be available for viewing online. It never specified that no drafts or still pictures could be provided before to check the design and that "online" meant Live replacing my current website. I only found this on the day I was meant to see (what I thought was the first draft of) my website which was anyway 48 hours AFTER the payment was automatically taken out of my bank account. At that stage I was informed in writing that the only way I could see my website was by replacing my current one. That there was no way I was able to check what it looked like in any other way. Furthermore, by changing my website to havelook server, all my company emails could have gone offline for up to 48 hours. I was also informed I had to coordinate my email and the go live myself directly to the company that hosted my mailbox (Microsoft) and my domain (Go Daddy). This was never mentioned in any of their written communication. As I provided content and design suggestions (without ever seeing any work) I received emails form Havelook Marketing Groups stating I didn't have to organise anything on my side: "So I bet you are thinking "Well...what do I do now?" The good news is absolutely nothing! You get to sit back and relax while we take care of this stage of the website build." I was astonished to find out the only way I could see my website for the first time was to upload it live and to upload it live all my company emails could have been offline for up to 48 hours. I regrettably agreed to this and organised it on a Friday night. Once the website came online the quality of the work was entirely disappointing, it was manly the content I provided with multiple fonts and sizes. Some graphics were available on the Home Page but literally ALL OTHER PAGES were just text in different fonts and sizes! Finally, the site didn't even include a Security Certificate, one of my clients accessed it over that weekend and he thought my business had gone bankrupt!!! I then had a look at their CMS (Content Management System) to see if I could at least update some of it myself and found it very clunky and difficult to use, nothing compared to more intelligent CMS like Wordpress or Wix. I wrote a complaint and spoke to one of their support managers who acknowledged that a lot of the key information about the site going live (Eg Security Certificate and Emails going live) is purposely NOT documented (!!!) he also acknowledged my website design was of a much lower quality than any other designs he saw before from Havealook. But once I told him I had lost confidence that they could do a good job, he refused to refund me any money. I have now issued a formal complaint with NSW Fair Trading. I would suggest before you engage with this business to look at the small writing in their contracts, but guess what? By their own admission, a lot of that information is either unclear on their contracts or missing. And the little that you get is given to you AFTER you signed a contract committing to pay the full value of their services and that no refunds are available! Be careful who you are getting involved with.

Havealook websites have been absolutely fantastic to deal with. I moved over to them and was hesitant with another 'online' web designer, but it turned out my worry was for nothing. They were very professional, obliging and assisted every step of the way. I am extremely happy with my webpage and the ease of which it is to use and upload photos or change information. Great bunch of people.

Great company to work with, very responsive and timely with follow up. We can definitely see the advantages of working with an SEO and in particular Havealook.

Havealook never fail to deliver an amazing website.....the team are professional to work with and offer fresh designs and perspectives on presenting your business.
The process is easy and the results outstanding!

QUALITY! QUALITY! QUALITY!
Quality service. Quality support team. Quality looking website. Quality function of the website. Quality price & very user friendly.
Couldn't be happier with their service, highly recommended!

We have used the services of Havealook to create, guide & build our website.
We are advertising a product that is almost unknown here.
With the guidance & expertise from the crew at Havealook Websites, we are receiving questions & queries on our product - with the help of the Havealook Crew, our product is getting more & more exposure - day by day we are building our small business.
One must crawl before we can walk - day by day we are seeing the results. I cannot speak highly enough of Havealook Websites

I have used Havealook for many years. The team are always very responsive to any enquiry I have had and support I have needed. I would have no hesitation in recommending Havealook and I have in fact referred a number of friends to their service.

Havealook refuses to provide a fair and reasonable refund.
We cancelled our service just 3 days after its renewal date.
Havealook don’t want to offer any pro-rata refund because they hide behind their T&Cs. That doesn’t make it right.
What they are saying is that 3 days of service is the same as 365 days of service, which is simply not true.
IT services are much like any other commodity, e.g. telephone services, power, or other utility.
I have used other service providers like Squarespace and they are not only cheaper but are a lot more professional and customer focused.

Dealing with this company was like buying a BMW and getting a shopping cart delivered by mistake. Eventually you get what you ordered but what a mission. There communication is dreadful and they just dont listen or read what you send them. They NEVER check there work, and you are constantly finding mistake after mistake with the work they provided. They are more interested in reaching there time frame and deadline and getting paid, than taking the time to do the job correctly. The end job we got was actually what we wanted and actually expected, but the journey to achieve this was not enjoyable and I would never do it again.Make sure you get everything the sales person says in writing and stick to your guns so you get what you are quoted.

THE BEST COMPANY FOR WEBSITES!!!
wouldn't look else where. These guys met all my expectations. HIGHLY RECOMMEND THEM!

Easy and efficient. The process was very simple and the staff at Havealook were fantastic. The money is definitely worth it considering the time put in creating your own website and you end up with a professional looking website!
Definitely recommend!

I have to say. I had these guys start a new website to replace my 20 year old website which was tired and I couldn't be happier. Dealing with these guys was easy and they were always available when needed. The costs did not change. What i was quoted I got charged no a cent more.
Really happy

Basic website design (now re-directing to a Wix designed site) and re-billed my account without written permission. Ensure you check the original contract as each year they auto-debit for web design package and any emails listed on the account automatically. They will not re-fund for services not used, including email addresses never used if they are described on the original contract.

Easy to deal with and great customer service. Havealook designed my business logo and website. Very happy with thier work.

Had Havealook build and design my website, would highly recommend them. Great communication and everything was done on time.

Havealook websites have been extremely helpful from day one. Even after my website was completed. If I ever contacted them, they were prompt in getting back to me and dealt with all my needs.
I would highly recommend them to anyone needing a website at a great price, without compromising quality or service.

Dine Date Love P/L

Havealook Websites have been professional in every aspect and step of the way in the creation and maintenance of my Medea Films Website. Having clients constantly come back to me that they 'love the website' only ensures the upward growth of my business. I am very satisfied and happy to recommend Havealook Websites to any person looking at using any of their services.

Hi Kyle

From the outset we have found Havealook's approach to our work to be of a particularly high standard. We Cannot thank you enough for the work you did with the redesign. We have been getting very good feedback on the new website. The web site in particular is proving very beneficial.
Having a mobile enabled site in particular is also proving very beneficial. During the design process they were there every step of the way to guide us and nothing, however small, was ever too much trouble. They have continued to provide an extremely friendly, professional and efficient service, an unlimited amount of patience also, some days we bombard them with requests and issues and they continually took them on board and tackle them.

We have no hesitation in recommending Havealook.

Our website upgrade sat on my to-do-list for 3 yrs trying to work out how to start and most importantly, cost. I then found Havealook thanks to MYOB.
Minimal time & effort taken at our end with a great result and affordable cost. All the staff were very helpful, and nothing was a problem.
The only suggest I have, make sure you ask lots of questions and understand what they are saying.
Follow their instructions and you will end up with a great website.