Hayfield Avis 

Ebony was really helpful and showed us around 2 properties including the show home.

From the moment we arrived to visit the show home I just knew we’d found our forever home. The greeting from Kat as she showed us around was faultless and we were made to feel very welcome. Since securing our plot, nothing has been too much trouble for Kat and Ebony. All questions answered thoroughly and promptly. Roll on move in day!

We seriously considered moving to a property at Hayfield Rise but finally decided it was just going to be too small for us. The help, support and friendliness of Ebony and Kat (plus Lauren who we initially spoke with) was exemplary and made bowing out of the process quite a sad one - if we win the lottery we may well be back!!

We made a suprise visit to the Hayfield site at Little Kimble and were welcomed by Annabelle. She showed us the plans and and gave us a tour of the show house.
We don't think that Hayfield will be our next home but their sales staff are polite, welcoming and have product knowledge.

A welcoming smile and informative tour of the show house from Claire left us with a great impression of Hayfield.
We did decide the development was not for us but the help response to our visit was excellent.
And the show house itself? Firstly the house was furnished well but the rooms were small and cramped in our opinion. The impression we had was the house design was trying to punch above its weight, including dining and dressing areas which could have been put to better use. The stairs were steep, twisted and unsuitable for elderly people we felt!
In summary, full marks for sales and marketing, average for house build.

Annabelle and Claire, Sales Managers at the site were helpful and professional. Annabelle showed a keen interest in us as potential buyers and no questions were left unanswered. The opportunity to see the property without being bombarded with information was very helpful as it gave you time to think about what was important to you.

Hayfield have been exemplary throughout my home purchase. My wife and I could not be happier in our new home, thank you to all involved.

Please do not enter into a part exchange deal with Hayfield. Their properties are lovely but the use of a third party company called Move With Us will not provide the peace of mind you would expect from a PX deal. Happy to provide evidence to anyone interested. Just don’t want anyone to have the same experience as us - a phone call at 10am on the morning of completion stating there was an issue! Can you imagine being boxed up and ready to move and then get that call?

If you ever have the misfortune to deal with Suzanna, be prepared to speak with someone ill prepared and willing to misinform to get you out of the office. She told me I had signed to say I would pay and provide a certificate as it was on the part exchange form. This was a complete lie and not so much as an apology.

They currently still have our holding deposit and despite being able to accept money with8n minutes electronically, reckon it takes them 10 working days to give you your money back.

Great if you have no issues, but lacking any customer service when one arises.

One of our biggest regrets is not being able to buy one of the amazing Hayfield homes. An unusual place to start a review! However my wife and I had a wonderful experience with the Hayfield Manor Customer Service Team, Mary and Katie. They were unfailingly professional and immediately responsive. Anyone buying a home at Hayield Manor are in good hands! Fantastic homes as well!

Great customer focus, extensive knowledge, well prepared show home

We moved into our Hayfield homes in Silsoe full of excitement- our home is beautiful, however trying to get Hayfield to complete our snag list has been dreadful, you have constantly have to keep on - they promise to contact you but it takes weeks and then sometimes only after our persistent calling we are now waiting - monthsfor our garden to be sorted - well garden is an understatement- our garden is so boggy that the grass cannot grow - we now live with mostly mud - how can Hayfield say that their aftercare service is exceptional - I would be happy to speak to some of the managers to get my garden sorted so that I can at long last walk in my garden and be proud of it.

We had the immense pleasure of dealing with Ebony And Kat regarding a lovely new property . All I need to say is the experience was fantastic both of them are so friendly, knowledgeable and able to answer every question we had. A really amazing experience thank you

We have had two new homes before this one and I can safely say moving into a Hayfield Home has been the best experience possible. Not that there weren’t snags, they are inevitable, but eveyone has responded so well to get them corrected quickly and with no fuss. All the team are friendly and professional and a pleasure to have into our home to do jobs.

After a year of ownership and trying to rectify mistakes made by the developer, I can safely say that Hayfield Homes are one of the most disingenuous companies we have had the misfortune of dealing with. When purchasing the property and even for the first couple of weeks after moving in, they seem to live up to the high expectations they set for themselves in their advertising literature. However, once the honeymoon period is over, they will dismiss most complaints and concerns of any shoddy workmanship that is discovered in the following months of living in the property. The customer care team's go-to response is that works have been completed `as per specification` however shoddy the actual result may be, which doesn't really fit in with some of the statements on the website such as "We are united by our passion and commitment in creating the truly exceptional, homes of character and endurance."

We have had multiple issues in our home that are a result of shoddy workmanship. When these issues are raised, Hayfield try to squirrel their way out of any responsibility. I wouldn't recommend Hayfield to anyone as they can't live up to their own high expectations.

A super experience from start to finish. Anita and Charlotte are friendly, professional and knowledgeable. Would recommend to everyone!
Very happy Hayfield customers
Glenda and Adrian Aston

Been in our house a year now & 1st new build experience. Had a few snags which was expected & thankfully nothing on the level that some others have experienced on this development. Hayfield were very responsive in resolving issues whilst they were still on site. Has got a lot harder since they left. Mostly disappointed in the quality of the back lawn which they just didn't want to address at all. Overall though a positive experience.

I moved into my new home just before Christmas and although it was a bit stressful (all moves are!), the Hayfield team helped me hugely. There are a couple of snags but the customer care team have been fantastic in sorting them out.

We recently purchased a beautiful home in Silsoe Bedfordshire from Hayfield through Martina at Haart. Herself and Mary from Hayfield have both been excellent in many ways and the customer service has been a breath of fresh air when times have been very stressful. They are both very worthy of the 5 stars. We are very excited to be moving into our new home next week. Jenny and Paul

Terrible post purchase customer service - The entire customer service department is inept, incapable of keeping to word or fulfilling any promises.

We got the keys to our home in December of 2021 - The sale process was easy, the sales team were great and initial handover was good.

Then our heating went out in January 2022 - The emergency team sent a gas boiler engineer to fix our heat pump, of which he had no idea how to deal with. It took a whole two days for them to get us hot water and heating back on, however never changed a component or fixed it.

Despite having the manufacturer for the heating system come out and produce and entire document on what the problems were, Hayfield refused to take the opportunity to act all summer, and still havent acted to make any remedial work to prevent it from happening again.

Today my heating has gone out again - No heat from the floor and no heat from any of the pipes from the heat exchanger in my utility. This should never have happened again, and is solely down to the failings of Hayfield.

But it's not just big things:

My kitchen doors were damaged in installation and painted over, something that was pointed out PRIOR to handover - 11 months on still not fixed and being given excuses.

LED lights do not match in colour which was pointed out PRIOR to handover - 11 months on still not fixed and being given excuses.

My LED lights were knocked out by a kitchen fitter adjusting our worktop a MONTH ago, and we were told that we would have to wait until the works to change the lights in the above (with 10 months already waited at that point)

The eaves of the house are still unpainted, something that we told them about 11 months ago.

Gutters are leaking under heavy rain - We told them in spring

All of the glass doors and glass of the showers were absolutely covered in deep scratches from the cleaning team - Something that the business never came to any agreement on.

My flooring is coming up in parts, and some of the joins are too short.

The kitchen cabinets all need adjusting as they are inconsistent in height and gaps.

I can go on and on however Hayfield will never send anyone to do any more than paint - Every single issue is left with them and unfortunately unless you are able to project manage your own snagging, and chase and chase and chase you will be left in a position like us: No further than move in and a house that is getting colder.

If you do buy a Hayfield house, be very prepared to see a completely different experience the moment you are handed the keys - The aftersales has 0 capacity to deal with the growth of the business, and ultimately will be what leads to the downfall.

Get it sorted Hayfield, it's totally unacceptable.

Our experience so far has been amazing. Anita and Charlotte are fantastic. They have been so accommodating, friendly and helpful throughout, always happy to jump on a call to clarify anything we need. It’s made the process a lot less stressful having them on hand. Hayfields are living up to expectations thanks to these two. Looking forward to the next step in our journey and getting the keys to our beautiful new home. Thanks both.