We ordered items for the first time from HCE which took 4-6 weeks for delivery, and were very pleased that it arrived within the timescale. Our emails were always promptly responded to and we wouldn'... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Really great customer service. My order arrived within the timeframe advised. I was able to find my desired item on the website quickly and the chat function on the website was useful as I had a quest... Voir plus
L'entreprise a répondu
i dont ever leave reviews but in this instance i will, from contacting customer services to recieving my order every step was an absolute breeze and made easy with the amazing team they have, not... Voir plus
L'entreprise a répondu
I had a really positive experience with HCE. The whole process was simple and straightforward, with everything explained clearly.Great service and very quick delivery. I would definitely recommend the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équpement médical
- aussi dans
- Fabricant de matériel médical
- Fabricant de technologies médicales
- Groupe médical
- Magasin de matériel médical
- Matériel et équipement d'hôpital
Écrit par l'entreprise
Health-Care Equipment & Supplies (HCE) is the UK’s leading medical equipment supplier, with over 20 years of experience serving the NHS and healthcare markets — Offering 16,000+ medical products, we supply thousands of GP surgeries and Primary Care Organisations. From small consumables to custom-made items, we source a wide range of products from leading medical brands — Our strong supplier relationships enable us to provide competitive prices, and our nationwide branches ensure local customer service support whenever needed.
Coordonnées de contact
7-11 Holywells Road, IP3 0DL, Ipswich, Royaume-Uni
- 01784 220400
- sales@hce-uk.com
- www.hce-uk.com
4,7
Excellent
146 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de HCE
Thank you very much for the review Ian, glad you had a positive experience HCE.
Dont use UPS
Ordering and payment side all fine, process let down by UPS delivery. Originally stated Friday delivery with signature required, so made sure I was around. Later in day notified parcel delayed. Eventually rescheduled for Monday between 11.30 and 14.30. Parcel was delivered to neighbour at 11.20 whilst I was out.
8 septembre 2023
Avis spontané
Réponse de HCE
Hello, Thanks for your feedback. We're glad you had a good experience with us and would like to apologies on behalf of UPS! We'll log this with them. HCE Team.
Prompt Delivery
Prompt Delivery, and simple ordering process. No complaints.
29 août 2023
Avis spontané
Réponse de HCE
Hi Michael, Thanks very much for your positive feedback. We're pleased you had a good experience with us. HCE Team.
After not receiving an item in January…
After not receiving an item in January 2022 , for 3 weeks after being promised it was due the next day etc , in August 2023 , I am being asked to supply more details , why ?.
The original review was in January 2022 , and a reply from hce in the review part a few months later .
Being informed if I did not reply my original post may be taken down , again why after this time
This is another indication of the poor service.
31 août 2023
Avis spontané
Réponse de HCE
Hello, We have recently updated our internal standards and are aiming to review previous bad examples, hence the automated email to all previous customers for contact details to better improve our service and achieve a positive conclusion. HCE.
So easy
Very easy to order, great communication & quick delivery. No problems whatsoever. Thank you
18 août 2023
Avis spontané
Réponse de HCE
Hi Julie, many thanks for your feedback – it is much appreciated. Kind regards, HCE Team.
Price gone up over last two years
Order executed on time. Phone query answered
Thanks
19 juillet 2023
Avis spontané
Réponse de HCE
Hi Gordon, thank you very much for your review, much appreciated.
Very quick delivery
Very quick delivery. The AED pads are a great product and keeps our defibrillator in a good rest state for potential use.
12 juillet 2023
Avis spontané
Réponse de HCE
Many thanks Alan, your feedback is much appreciated. Kind regards, HCE Team.
Great overall service
Easy to order on website, quick delivery, product as described
3 juillet 2023
Avis spontané
Réponse de HCE
Many thanks Steve, your feedback is much appreciated. Kind regards, HCE Team.
Réponse de HCE
Thanks Sally, appreciate your feedback. Regards HCE Team.
Prompt dispatch and delivery
Prompt dispatch and delivery. Very happy. Website a little old fashioned but the product I bought was good value for money
29 avril 2023
Avis spontané
Réponse de HCE
Thanks Ana – with regards to the website, this is in the process of being redesigned! Appreciate your feedback.
Excellent service
20 avril 2023
Avis spontané
Réponse de HCE
Thanks Hardey, we appreciate your feedback. HCE Team.
Fast turnaround and great quality of…
Fast turnaround and great quality of service.
28 avril 2023
Avis spontané
Réponse de HCE
Thanks Nigel, pleased you're happy with your order. Thanks, HCE Team.
Poor customer service - did not get product!
10 days after placing an order and it's still not in stock.
Not informed of this. Just left to wait, while I'm thinking they're arranging shipment.
When I call they tell me that next week they may have it in stock.
Why allow me to make an order online for a product that is not in stock? The sales rep for HCE, although nice, said they are the only distributors of Elite Bags in the UK.
Meanwhile, I had a look on Medisave website and they have 9 in stock.
Now I have to spend my time doing this refund request, and ordering with medisave.
Not happy.
20 avril 2023
Avis spontané
Réponse de HCE
I apologies for your order taking longer to deliver than expected. Would you be able to reply to my message so I can look into this order for you and get resolved as soon as possible. This is not representative of our usual service. HCE Team.
It was a good experience with speedy…
It was a good experience with speedy service
12 avril 2023
Avis spontané
Réponse de HCE
Thank you for your feedback, we're glad you had a good experience. Kindest regards, HCE Team.
From ordering to delivery was quick and…
From ordering to delivery was quick and easy. The whole team were helpful when I had a question. Can not fault the service.
The equipment I ordered was just as described. Is good quality and fit for purpose. Overall very happy.
Thank you
17 mars 2023
Avis spontané
Réponse de HCE
Thanks for taking the time to leave us a great review Paul. Much appreciated, best wishes from HCE Team.
These wipes are great, thanks.
These wipes are a very handy thing to have around the house, they make cleanliness a very thing to achieve, many thanks indeed. 8-)
7 mars 2023
Avis spontané
Réponse de HCE
That is great to hear, many thanks Miss A for taking the time to leave this review. Your custom is much appreciated. Kindest regards, HCE Team.
Réponse de HCE
Many thanks again Wioleta, much appreciated feedback from a valued customer. Best wishes, HCE Team.
HCE are a fantastic company to deal…
HCE are a fantastic company to deal with their products are always received on time with no issues and excellent customer service if i have any questions or queries.
1 mars 2023
Avis spontané
Réponse de HCE
That is great to hear, thanks very much Vikki for taking the time to leave feedback. Much appreciated, best wishes from HCE Team.
Super fast delivery and great quality
28 février 2023
Avis spontané
Réponse de HCE
Thank you for taking the time to leave feedback, it is much appreciated. We hope to serve you again in the future. Kindest regards, HCE Team.
Great product and service
21 février 2023
Avis spontané
Réponse de HCE
Thank you for your feedback, glad you had a good experience. Kindest regards, HCE Team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.