HCE Avis 

Excellent customer service and purchases delivered promptly. Shall use again.

Great customer service and quality products, would highly recommend them.

First time ordering from this company. I got a response immediately on the livechat and requested a quote, which was emailed to me directly. My order arrived on time and as described, can't fault it! Would definitely order from them again.

I called up their customer service to enquire about some equipment I needed to order. The lady I spoke to was accommodating and took time to speak to another department and supplier to fully respond to my questions (later sending me an email follow-up). I was provided with an honest lead time which I appreciated.

I ordered a stethoscope from HCE 4 weeks ago and after no update for one week I contacted them. I was told the item was on back order and wouldn't arrive with them until the end of the month, but there was no notice on the website that it was out of stock.
Come the end of the month and I've still had no update to my order.
After having no response to multiple emails I've lost patience and requested a refund.
Now I've been told their single member of staff that processes refunds won't be in work until next week and my money will continue to sit in their account until then.

Avoid at all costs. Poor transparency, poor customer service and very slow to respond to enquiries. I wish I'd just spent a bit more and ordered from MediSave.

Live support service on website was very helpful in helping me to identify the right products (I ordered PPE items for my workplace). I would use this company again.

DO NOT USE THIS COMPANY! I ordered online from this company it has been 3 weeks now and I still have not recieved my order. The only email i recieved was an 'order confirmation'. I phoned them a week later to see where my order was and the guy was SO rude! He said none of my items were instock. I spoke to Fiona in the purchasing department promised me my order would be delivered the following week (which i asked for confirmation in an email but she refused) but the following nothing was delivered. I phoned again and the guy that answered was so rude and kept speaking over me. I told him to please let me finish and then he could speak, he accused me of telling him to shut up which i never said and remind him that the phone calls were being recorded. He then put the phone down on me. I have had to reschedule clients appointments and I've had to buy from my items from a more reliable company. DO NOT BUY FROM THIS COMPANY!!!!

Comms and time to deliver issues. If there was a ‘good’ rather than ‘great’ option i would have used that. Ordered an office chair. Overall, happy with my purchase, but took a long time to arrive (ordered 22nd May, arrived 24th June). No comms from HCE to keep me updated, so had to complain. Once i did, very prompt response. If better comms on time taken for order processing, this would avoid complaints and customers thinking they may have been scammed.

One year ago I bought a treatment couch for my acupuncture practice. I bought a couch with the wrong features and it would have been a disaster but I was able to talk with Tom at the Mediplinth headquarters and his customer service and technical skills got me the perfect couch. I would only order one after talking with him. He redesigned the frame to give me extra possibilities for arm rests and a head rest. If I hadn't talked with him i would have had to pay 30% restocking fee and wouldn't have found the right couch. One year on and I get compliments all the time. My couch is narrow enough for body work and with the arm rests holds wider people. Thank you Tom!

Ordered start of Feb - ordered because all items shown as in stock (and thats why we didnt use our usual supplier) ..... a month later, no comms at all, and the products turned up. Emailed their sales email .... no reply, spoke to their online chat (which isnt run or operated by them it seems) and got told 'someone will email you'. Considering we spend nearly £30k on ppe / cleaning per year, this supplier is firmly on our 'do not use'

Dreadful. They simply cancelled my order, issued the refund and gave me no reason. No emails, no apologies, nothing. Terrible service.

AVOID ORDERING FROM THEM!!!!!!! We

I ordered a fridge online which then ended up being the incorrect one for the purpose we needed it for. The money had gone from my account into there account but yet they said they could not issue me with a refund and I would have to call my bank. Never in my history of purchasing goods online have I had anyone say they cannot refund the money to me. I now have to go through a whole bank refund process which is really supposed to be for refunds which are disputed, this will take several months.
Shambolic service I would not recommend buying from them. What company say “sorry I can’t refund you the money that I Have take from you as we have not received the money” even though the bank has already told me the money was in there account.

Ordered clinell universal wipes early July shown available at the time of ordering
Over 2 months now nothing has arrived and still awaiting a requested refund
BUYER BEWARE will never use this company again

Took my money and my order and never delivered
No updates in two months

Shambles of a company

Really unprofessional

I ordered a pulse oximeter following checking with HCE via chat A) the product was available B) delivery time frames (confirmed as being 2/3 days). The order was placed 12.43 the 31 March and credit card payment was taken at the same time. The order was seen and was being processed 31 March 12:46. The product was available to order on their website in the colour they specified was the only colour available. Other colours you could not select for order. Chased the order via thier 'chat' facility (twice), emailed their sales (no response), called their sales (told to email sales but eventually put through). Here is where it gets interesting..... I find (not them upfront telling me this, I had to chase and dig for the info) I was seventh in line for the product I ordered, the product was not in stock, the product was on back order, they could not tell me when the back order may be filled. When I question why I was able to place the order (bear in mind I couldn't place an order for the other options I would have preferred because they were out of stock) the one of two people in the sales office gets all chippy with me telling me it was standard online ordering practice....absolute rubbish! All the other sites I have EVER used will not allow you to place an order unless it is in stock OR invite you to email notification when it is back in stock. I shudder to think how long I would have been waiting for delivery to arrive or how long I would have been wait for notification from them that there were back order issues had I not had the presence of mind to chase delivery clarification. Do yourself a favour and heed the warning BUYER BEWARE

UPDATE: 12 April
And.....I’m STILL waiting for my refund for the product I was duped into placing an order for. It took them 30 seconds to take it from my credit card!

I was searching for a Gynaecological chair. Hannah was extremely helpful, providing brilliant advice.

We ended up purchasing a Medi-Plinth - electric with foot pad plinth. My colleague and myself are really happy with the speed of service and quality of the product.

We will definitely be returning to purchase our next asset.

Thanks,

Mike

The HCE team couldn't help us enough! The service was excellent from the website live chat, to the sales team over the phone.

They provided us with a quote very quickly and at a competitive price. They were even able to dispatch the product the same day with next day delivery.

I would highly recommend!

Never ever buy from them...