Healthxchange Avis 59

Réponse : Healthxchange

ll y a 4 jours

Hi there,

Thank you so much for taking the time to leave such a kind review, it's very appreciated. We will ensure this is passed onto George, he will be delighted to hear this.

Warm regards,
The Healthxchange Team

Réponse : Healthxchange

ll y a 5 jours

Hi Lee,

Thank you so much for taking time to leave a review, it means a lot. We are so glad you are pleased with our service and will pass on the feedback about your reps, I am sure they will be delighted to hear this!

Warm regards,
The Healthxchange Team

Réponse : Healthxchange

ll y a 6 jours

Hi there,

Thank you so much for such a kind review, it is truly appreciated. We are so glad you are happy with our service and features we offer like paying on account, as well as your lovely feedback about our Customer Services team, we will ensure this is passed onto them.

Warm regards,
The Healthxchange Team

Réponse : Healthxchange

ll y a 5 jours

Hi Kirstin,

Thank you for your feedback. We’re sorry to hear there were some initial teething issues with registration, I have reached out to you in case you would be open to sharing more detail on this. There is no pressure to respond, I just wanted to reach out in case there was anything you felt comfortable sharing with us.

I am pleased that your order was delivered promptly. It’s great to hear you found the ordering process straightforward and our product range well suited to your needs. We appreciate you taking the time to share your experience.

Warm regards,
Jemma C
The Healthxchange Team

Réponse : Healthxchange

ll y a 7 jours

Hi Bal,

Thank you for taking the time to leave us a review. We're so glad you are happy with our service and that you find our staff helpful. We look forward to your next order.

Warm regards,
The Healthxchange Team

Réponse : Healthxchange

17 avr. 2026

HI Emily,

Thank you so much for your lovely feedback! We’re delighted to hear that you value our service, product range, and customer support, it’s always a pleasure to speak with you. We’re also pleased to hear you’ve signed up to Clever Patients and that your patients can now enjoy the convenience of home delivery.

Thank you for your support, we look forward to continuing to work together to deliver excellence in aesthetics.

Warm regards,
The Healthxchange Team

Réponse : Healthxchange

17 avr. 2026

Hi Yolande,

Thank you for your kind feedback! We’re delighted to hear you were happy with the quality of the products and that your order arrived quickly. We really appreciate you taking the time to share your experience.

Warm regards,
The Healthxchange Team

Réponse : Healthxchange

17 avr. 2026

Hi Christine,

Thank you so much for your kind review, it means a lot to us. We’re delighted to hear you’re happy with our efficient service, wide product range, and competitive pricing. We really appreciate your support and are pleased you choose us as your aesthetics supplier.

We look forward to continuing to support you to deliver excellence within aesthetics.

Warm regards,
The Healthxchange Team

Réponse : Healthxchange

17 avr. 2026

Hi there,

Thank you so much for your review. We are so glad you find us to have a prompt service and that you are enjoying our website. We appreciate the feedback and look forward to your next order.

Warm regards,
The Healthxchange Team

Réponse : Healthxchange

15 avr. 2026

Hi there,

Thank you so much for your kind review, it is truly appreciated. We are so grateful that you have chosen to partner with Healthxchange and look forward to your next order.

Warm regards,
The Healthxchange Team

Réponse : Healthxchange

17 avr. 2026

Hi Maria,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you feel, particularly as a long-standing customer.

In this instance, the order placed was for cold chain medication. Our courier made two compliant delivery attempts, however the delivery was not accepted by the patient and was subsequently returned to our pharmacy where a pharmacist has safely disposed of it. Therefore this cannot be re‑sent, as doing so would pose a patient safety risk. Patient safety is, and will always be, our top priority.

To help avoid this situation in future, we always recommend ensuring patients are fully aware of their delivery date and are available to accept delivery, or alternatively arranging delivery to the clinic address so the patient can collect directly.

We can see that our Customer Services manager has already been in touch to explain this, however we hope this additional information helps to clarify the situation.

We regret that this experience has led to frustration, and we’re disappointed that it has impacted your perception of our service. We want to assure you that our policies are designed around regulatory compliance, medicine integrity, and patient safety - never profit at the expense of care.

We hope that we can rebuild our partnership and continue to work together to deliver excellence in aesthetics.

Warm regards,
The Healthxchange Team

Réponse : Healthxchange

17 avr. 2026

Hi Mary,

Thank you so much for taking the time to leave us a review. I want to begin by saying I am genuinely so sorry for your experience here, this is not what we want for our customers and I will ensure this is resolved immediately for you.

I have reached out to you to support further with this. Please do let me know if there is anything at all I can do to turn this experience around for you.

Warm regards,
Jemma C
The Healthxchange Team

Réponse : Healthxchange

15 avr. 2026

Hi Lorraine,

Thank you for taking the time to leave us a review, it is very appreciated. We're so glad to hear you have had a positive experience with us.

Warm regards,
The Healthxchange Team

Réponse : Healthxchange

15 avr. 2026

Hi Angela

Thank you so much for taking the time to write such a lovely review. We are delighted that you have chosen us as your trusted partner and look forward to your next order.

Warm regards,
The Healthxchange Team