My pet has been insured with Healthy Pets since 2021. As a rescue from Crete with mixed heritage she has enjoyed a fairly untroubled intoduction to the UK. Apart from a disgnosis of Giardia in her... Voir plus
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Lisez les avis des autres
The premium price was acceptable and although not all the things I’d have liked to be covered aren’t, it’s still a good policy. It would have been nice to be refunded for the initial cost of the pet... Voir plus
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Good service. Their cat insurance policy prices are presently cheaper than many other insurers at the moment. Their customer services are easy to get hold of if I have any queries. They process clai... Voir plus
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Have been with Healthy Pets many times over the years. Have always found them up there with the most competitive quotes for the cover provided. I do move away every year or two as with all insurance c... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Coordonnées de contact
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, Royaume-Uni
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4,5
Excellent
4 k avis
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Exhorbitant increases. Has gone by 6x in in 4 years. I feel trapped
Avoid Healthy Pets. I've been a customer for 5 years, insuring my cat from age ~5. Like many, I was drawn in by competitive early premiums and promises of good service - but what has followed is a pattern of exorbitant, non-transparent annual increases, that feels designed to force owners from renewing. It has had the impact of me seriously considering whether I can afford to keep this policy, particular as my cat ages and has been unwell.
My premium has increased approximately 100% every year for the last 4 years. Over five years, that's a 533% increase. My cat is approaching 10 and has a long-term condition, meaning I cannot switch insurer without losing all cover for her existing conditions.
My first claim was three years in. That was used to double my premium. The next year, her age was used as a factor to double the premium. About a year ago, she was diagnosed with a long-term condition. Again, the premium doubled.
I have been told that the renewal price is fixed and non-negotiable, and that they cannot explain exactly how it is calculated. I have formally escalated the complaints and I get the same unhelpful response.
Most recently, they incorrectly classified my cat's single condition as two separate conditions during premium renewal - resulting in exhorbitant increases. Despite my vet confirming in writing this is a single condition, Healthy Pets have refused to explain how they will adjust the risk profile and therefore the premiums, despite making several complaints.
The pattern is clear: low premiums to attract young, healthy animals, steep annual increases as they age, and an opaque pricing structure that cannot be questioned or challenged.
I feel very trapped - I need to pay whatever they demand or I lose all cover. I cannot at this point change providers given that my cat is nearly 10.
My cat's insurance now costs more per month than my own health insurance.
1 avril 2026
Avis spontané
Réponse de Healthy Pets Insurance
Thank you for taking the time to share your experience. We completely understand your frustration with the rising premiums, especially when caring for an aging and unwell pet. It’s important that insurance remains affordable and transparent.
We would like to investigate this further and have requested additional information via Trustpilot. Please can you provide this information so we can address your concerns.
Update: 02/07 - Thank you for providing your details. I have escalated your concerns to our complaints team who will be in contact directly with you to discuss this further.
Kind regards,
Darren @ Healthy Pets
Great value for money and cover…
Great value for money and cover provided the best I have seen.
29 juin 2026
Réponse de Healthy Pets Insurance
Hi Donna,
Thank you for the great feedback!
We are delighted to hear that renewing your policy was simple, straightforward, and hassle-free.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards,
Leanne @ Healthy Pets
Very easy to set up policy
Very easy to set up policy. Feel confident when we need them it will be a good service
16 juin 2026
Réponse de Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We're pleased to hear that setting up your policy was easy and straightforward. It's great to know that you feel confident in the service we provide, and we appreciate you choosing us for your insurance.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Healthy Pets
I had cause to contact Health Pets
I had cause to contact Health Pets. They are very quick at answering emails, which is great these days. They were very helpful and resolved my issue.
5 juin 2026
Réponse de Healthy Pets Insurance
Thank you for taking the time to share your positive experience with Healthy Pets. I’m glad to hear that their team was quick to respond and helpful in resolving your issue. If there’s anything further we can assist you with, please don’t hesitate to let us know.
Kind regards,
Chris @ Healthy Pets
Good
Good service fair prices but there website didn’t always work in places (choseing cover page) and would lag
21 juin 2026
Réponse de Healthy Pets Insurance
Thank you for your feedback and for choosing Healthy Pets. We're glad to hear you found our service good and our prices fair. We apologise for the inconvenience you experienced with our website, especially with the cover page selection and the lagging issues. Your comments are important to us, and we will share them with our technical team to help improve the online experience.
If you need any further assistance or have additional feedback, please feel free to reach out.
Kind regards,
Chris @ Healthy Pets
Réponse de Healthy Pets Insurance
Thank you for your kind feedback! We're delighted to hear that you found our site easy to use and understand. If you need any further assistance or anything else, please don't hesitate to get in touch.
Kind regards,
Chris @ Healthy Pets
I was already a customer and had to…
I was already a customer and had to take out a new policy to get the same deal £40 cheaper.
I have four cats with you so why don’t I get the same price as a new customer.
19 juin 2026
Réponse de Healthy Pets Insurance
Thanks for taking the time to leave a review. We understand that seeing a higher renewal premium can be disappointing, and we appreciate you taking the time to share your concerns.
Renewal prices are calculated based on your pet’s age, any signs or symptoms noted in their clinical history during the time they’ve been covered, and the rising cost of veterinary care — which has increased significantly over the past year. These factors help ensure your pet continues to receive comprehensive cover without interruption.
New policies benefit from a 20% introductory discount, but please note they come with waiting periods (48 hours for accidents and 10 days for illnesses) and won’t cover any pre-existing conditions. These include any signs or symptoms recorded in your pet’s medical history, even if no treatment was required.
We’re here to help you find the best option for your pet’s needs — feel free to reach out and we’ll be happy to assist.
Kind regards,
Chris @ Healthy Pets
So helpful and knowledgeable and gave…
So helpful and knowledgeable and gave me a good quote x
23 juin 2026
Réponse de Healthy Pets Insurance
Thank you for your lovely feedback! I’m pleased to hear you found the quote helpful and the information useful. If there’s anything else you need or any questions about your policy, feel free to get in touch anytime.
Kind regards,
Darren @ Healthy Pets
Completing the insurance quote online…
Completing the insurance quote online took a bit of practice to ensure you selected the correct cover but once I got used to it was ok. It would help if you could provide a summary of all the information provided and allow it to be amended before agreeing to purchase and completing the Direct debit/ bank information
23 juin 2026
Réponse de Healthy Pets Insurance
Thank you for your feedback regarding the online insurance quote process. I appreciate you sharing your experience and understand that it can take some getting used to.
Your suggestion to provide a clear summary of all the information entered, along with the ability to make changes before completing the purchase and setting up Direct Debit, is a great idea.
Kind regards,
Darren @ Healthy Pets
Réponse de Healthy Pets Insurance
Thank you so much for your kind feedback! We're delighted to hear that setting up your insurance policy was easy and that you found it to be good value. If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Réponse de Healthy Pets Insurance
Thank you so much for your kind feedback! We're delighted to hear that you found our site easy to navigate and the prices reasonable.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Reasonable approachable pricing with…
Reasonable approachable pricing with care for our dog
20 juin 2026
Réponse de Healthy Pets Insurance
Thank you for sharing your positive experience. We're delighted to hear that you find the pricing reasonable and appreciate the care provided to your dog.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
New keyboard??
I think the telephonist needs a new keyboard. I heard every clack of the keys, very offputting and obviously the person definitely is not a typist.
4 juin 2026
Réponse de Healthy Pets Insurance
Thank you for taking the time to provide a review and for rating us a 4* company.
If you have any questions or queries regarding your policy, feel free to contact us.
Kind regards,
Darren @ Healthy Pets
Réponse de Healthy Pets Insurance
Thank you so much for your kind feedback! We're delighted to hear that you found our service easy and quick to use. Your satisfaction is very important to us, and we're happy to have been able to assist you.
If you ever need any further help with your policy or anything else, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Easy to use website
Easy to use website. Good value insurance. What is/ what's not covered clearly explained.
10 juin 2026
Réponse de Healthy Pets Insurance
Thank you for your kind words about our website and insurance coverage. We're delighted to hear that you found it easy to use and appreciate the clear explanations of what is and isn’t covered.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
The price was very competitive I saved…
The price was very competitive I saved a lot of money on changing from my previous provider
15 juin 2026
Réponse de Healthy Pets Insurance
Thank you for sharing your positive experience with us. We're delighted to hear that our competitive pricing helped you save money compared to your previous provider.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
It was easy to set up
It was easy to set up. As I haven't had to use the insurance yet I can't say how easy it is. Hopefully I won't have to use it.
19 juin 2026
Réponse de Healthy Pets Insurance
Thank you for your feedback. We're glad to hear that you found the setup process easy. We hope you won’t need to use the insurance, but if you ever do, please know we’re here to assist you every step of the way.
If you have any questions or need support in the future, don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Nice and straightforward with good…
Nice and straightforward with good level of cover. Compared to other insurers and by choosing Healthy Pets I have saved almost £300 a year for very similar cover
10 juin 2026
Réponse de Healthy Pets Insurance
Thank you so much for your kind words. We're delighted to hear that you found the cover straightforward and that you've been able to save money. Providing great value and peace of mind is what we aim for, and your feedback means a lot to us.
If you ever need any assistance or have questions about your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
I am a little disappointed
I am a little disappointed. I took out the Bronze policy and didn't appreciate that the £1,000 cap on it wasn't annual but per illness (unlike the excess!). Whilst I accept that is my own stupid fault a reminder that I was near my limit might have been helpful. So I have ended up with a vet bill either way.
19 juin 2026
Avis spontané
Réponse de Healthy Pets Insurance
Thanks for taking the time to leave a review. I'm sorry you aren't happy with the claims cap on the policy.
We would like to investigate this further and have requested additional information via Trustpilot. Please can you provide this information so we can address your concerns.
Update: 22/06 - Thank you for providing your details. I have referred this to our customer service team who will call you today to discuss your concerns in more detail.
Kind regards,
Darren @ Healthy Pets
This is a company that can be trusted
This is a company that can be trusted. I have been with them for many years. they have always paid
every claim I have made. I have taken out a new policy for my new dog. The person I talked to listened to what I wanted, was easy to talk to, was very pleasant, and made the whole process easy an quick. I can't fault Healthy pets and would certainly recommend them. The price was also good, great service.
15 juin 2026
Réponse de Healthy Pets Insurance
Thank you so much for taking the time to share your positive experience. We're delighted to hear that you've been satisfied with our claims service over the years and that your recent experience purchasing a new policy for your dog was smooth and pleasant. Your kind words about our team and the value we offer mean a lot to us.
If you ever need any assistance or have questions in the future, please don't hesitate to get in touch. We truly appreciate your recommendation and loyalty.
Kind regards,
Darren @ Healthy Pets
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