Heathrow Express Avis 

On the 17th of October, due to electrical problems, the service was suspended after 8pm. I landed at Heathrow at 10pm and i was informed of the matter. I asked for a refund online and the answer was that they would refund 50% of the fare as per the delay policy. There was no delay because there was no service.

I will not trust Heathrow Express again. On Sunday, October 28, the service from Paddington was completely interrupted due to technical problems and I was forced to take a taxi to avoid missing my flight. I have demanded that they reimburse me the amount of the taxi, but the company only returns the amount of the ticket; so I lost 72 pounds because of them.

Noisy train. Wgy does there have to be loud tv and commercials playing, when I just paid 25 pounds for my ticket?
Friendly staff sold me a ticket on the platform.
Staff checking the ticket on the train not very friendly.

Staff are totally unhelpful and empowered to penalise both visitors and commuters at every opportunity. I buy tickets via the app and once lost my phone enroute to work, boarding the train without realising and then tried to purchase my ticket onboard with my laptop. Their WiFi wasn’t working and despite showing 100s of past tickets on email they still charged me the full peak fare and customer service weren’t interested. Apart from being wildly overpriced, in over a year of commuting on the HEX not once have I seen staff go the extra mile for a single passenger. Train staff are regularly shouting over the PA onboard and at the station, frankly it’s embarrassing. The barriers at Heathrow are ridiculous, causing people to get stuck in the entryways and often don’t even accept valid tickets. The trains are often dirty, too hot, too cold. The WiFi rarely works and the app constantly crashes, drops out, takes ages to load your ticket or doesn’t load it at all. I can’t wait for the day Crossrail opens (albeit delayed).

Appalling. Our journey took almost double the time advertised. Arrived after 26 mins. No transparency about applying for refund. Filled in form online, told to call the office. Wait of half an hr on hold to be told no refund because our train was 13, not more than 15 minutes late. Why didnt they tell me this by email & not waste my time?? So you only get a refund if you train is more than half hr late, double the advertised time! £44! Terrible customer service...total sham

Anyone should be carefill if you are traveling from terminal 4 , especially. Since Heathrow express says that its takes you 15 mins to get to Terminal 2&3 and then transfer to Term 4 takes aprox 4 mins, well its not true. 20-25mins MINIMUM to wait in between this terminals and all together it wil take you same if you take underground....
Its just unbelievable that Heathrow epress is not running their service in between terminals!!! How come is that different?and why you do not mention this befoe I buy the ticket??

No toilets working... i’m not even sure it’s legal.

Disrespectful to younger customers shouting in people’s face don’t use Heathrow express their prices are very expensive!

Bought a business first class return ticket, and when I tried to used it to return, the controller told me "it's been used sir." Yeah it sure has, to get to London, and now I'm using it to get back. "You can't reuse a used ticket sir." It's a 2 way return, that's the whole concept! Ended up having to show the receipt and credit card I bought the ticket with, like I'm using a found ticket or something. Incompetent staff.

Take your thirty seven pounds of flesh and shove them up your ignoble posterior. Parasites.

Bad Service and expensive. They just cancelled two trains in a row . Super unreliable

Price is high but to London in 15 mins with free WiFi. Not bad

This company is just rotten, rotten to the core. I paid £25 for one way to Paddington. After a long flight I had to make a 20 minute walk to the station (even though they say it is in the terminal, it is not). After getting down the escalator, my train was closing the doors. I ran towards the train, the staff just stood and watched as I was 2 seconds late for the closing door. They just stood and stared and then told me I should be here earlier. Absolutely awful, way over priced and NO service whatsoever. If I pay £25 for one way, I expect them to hold the door for me if I am on the platform. I can't wait for crossrail so these nasty employees can lose their jobs. Ha ha ha. Crossrail will ruin this company inside a week

Couldn't sync T4 train. It took me almost one hour to get from Terminal 4 to Paddington.

Nothing like an express service from Terminal 4. £25 and nearly an hour to get to Paddington. Utterly lamentable and a demonstration of another monopoly provider giving shoddy service

Cross rail will bring prices down, but the service is amazing. clean + on time. what more do you want? (cheaper prices!) :)

I'm leaving a 1 star review for the "managers" involved in the job interviews, assessments and role play on September 16th at Premier Inn Hotel Heathrow who have failed to get back to me with a simple "yes" or "no" after i spent 4 hours there being interviewed for a job. It's basic manners, after someone has attended a job interview, to at the very least email them to let them know the outcome. Even if the answer is "no" rules of consideration, decency, and general etiquette still apply. I can only imagine what it is like working for these "managers" if they lack the humanness, manners and communication skills to inform prospective employees the outcome of their job application.

I bought a roundtrip ticket to and from Heathrow. On my return to the airport, I was told last minute that trains were inoperable causing me to miss my flight. I am still waiting for my compensation.

Still the best way to get to Heathrow. Friday night for a quick weekend away, it's a lottery on road traffic, I would recommend using especially at peak travel times.

I would happily advocate the Heathrow Express service, not only was it very fast (only 15 minutes) but it was luxurious and convenient.
Travelling from Paddington to Heathrow, this will be my way of starting all of my business trips from now on.