Heathrow Express Avis 

Very expensive then trains cancelled so a very long wait. Costs the same and much quicker to get an Uber or travel by tube which takes the same time but a fraction of the cost
Ahh just seen it is run by tfl so of course it is utterly useless.

I pay money to have a relaxing journey to heathrow and I get bombared for the whole journey by a voice that constantly reminds me about what I need to do and pushes adverts. Passangers want to have a relaxing journey before taking a flight.

Great experience, Debbie did my test and did a great job

I left my handbag accidentally on the platform at Heathrow as I stepped onto the Heathrow Exp. We told the nearest supervisor onboard as we moved off and he had it delivered safely on the next rain to Paddington within 15 minutes. They were cheerful, calming, extremely efficient and smiley. I was deeply impressed.

An endless stream of instructions and adverts over the loud speakers makes for an annoying journey.
Best to buy wax earplugs from your local pharmacy or use Noise Cancelling Headphones.

Honestly there was no peace and silence during the whole trip. They keep repeating the same information and it’s so loud as well. Never using it again, I’ve gotten deaf.

Do not use the Heathrow Express during Covid times. They have reduced the service from once every 15 minutes to once nearly every half hour. They won't tell you this when you buy the ticket from the sales person. You can literally get to most parts of London on the tube within half an hour for a fraction of the price. Complete rip off and waste of money. They shouldn't be using Covid as an excuse for lowering standards. Won't be using again.

I don't mind getting vouchers for advance tickets which I was unable to use owing to BA cancellations during Covid-19, but there is no guidance how one is supposed to use these. I followed instructions to apply online, then was told I had to use the telephone booking, which I tried today to be told I should wait until nearer the time of trip. Shall see how this works, but if I am then told I should have booked 90 days in advance to get the cheapest ticket, I shall not be best pleased. It's the same with British Airways: why cannot they issue a voucher or promotion code to be used on the App? These days who would normally book by telephone?

They took our money without providing the service. Due to covid19, we all know the situation, yet they won't refund for the unused tickets. From their automatic answer, they tell us to call them in UK, knowing that we live in another continent, can't call them. They offered a voucher, knowing that we can't use. I emailed a couple times, through facebook and contact form explaining it, they never responded. They took the money, literally.

One star is a star too many. Obstructive, ignorant, rude and greedy are just some of the words that spring to mind for this operator. It’s more about the principle than the money for me, we have had nothing but good will and complete, hassle free refunds on all of the other elements of our trip to New Zealand but Heathrow Express are a law unto themselves. I hope they treat their staff with more respect than they treat their customers. 😡🤬💩

If I could give less than 1 star I would. The greedy turds here refuse to issue refunds for travel cancellations due to covid19. You are greedy effing a hole pigs.

Heathrow express will not provide a refund for being unable to travel due to Covid 19. Other transport systems providing refunds including train companies. Shame on you Heathrow express. I wont be using your service in the future.

Tried to get a refund on an advance ticket but apparently it's no refund just vouchers. Staff who was very rude told me I had no other option despite Covid-19 regulations in London. Truly inconsiderate company. I just want my money back.

In the current covid-19 situation, Heathrow Express are still encouraging us to travel to the airport as they're not willing to refund our tickets. I had booked three upcoming Heathrow Express journeys so the voucher they suggest is of no interest to me. I was a good customer but I will never ever travel with them anymore! Heathrow Express you will be losing lots of customers.

If I could give 0 out of 5 I definitely would!

Tried to get a refund for this after I couldn't travel because of the Coronavirus epidemic. They are being obstructive every step of the way. Icing on the cake was yesterday when the customer service representative said I couldn't change my ticket as it was more than 6 months away, yet the guarantee is for three months away, I am scheduled to travel tomorrow.

The sooner the government strips them of their franchise the better.

Expensive, usually late in my experiences, false arrival times, far from 15min from the airport terminal, false advertisement

Delays, delats, delays.
I get this train about six times per year.
Always trundles in.
£25 for something that is always late.
I am about to miss q pre booked train from Euston because this 15 minute journey is now up to 35 minutes. Still not arrived.

If there was 0 star that would be my choice. They changed the app this year and since the change, it has been a nightmare. Downloading impossible, tickets not in chronological order etc. If you send a complaint email you get an automated reply that there will be no response and if you ask ‘staff’ on the trains or at Heathrow or Paddington they say they only ensure safety. No help? Who is behind this non sense ??!

Total rip off and mired by delays. Sellers are misleading and do not give right info

Was going to use this service on Nov 30th.
Arrived at Term 2 from USA. I found one lot of leaflets and NO ONE around to ask for information that would help. When i tried the web page and app it mysteriously wouldnt give an accurate fare other than a prohibitively expensive option.
A disgrace to all. Welcome to Britain ... Lets bend you over and screw you with bad and overpriced service!!-$