Heathrow Express Avis 

far to expensive to justify the ticket price and the 10 min max journey time the tube and national express is by far cheaper but may take longer but still cheaper used this once but never again no justification in the price should review these ticket prices and make them more cheaper then maybe the trains may get more custom beings the train i was on only had a max of 10 people

So what do you get for the world's most expensive mile per mile expensive railway in the world? Firstly you have to listen to loud advertising throughout the full trip. Secondly if your train is delayed, which is oftenly is, there's no option to get a refund on that massive price. If you try and buy a ticket through the machine at Paddington, you may stand there for a while as it doesn't ask you for a pin unless you bend down and check the little screen next to where you've inserted the card. Roll on cross rail which hopefully will put this bunch of cowboys out of business. In the meantime, Heathrow has a rail service that is in a par with its status as Europe's worst Airport. Avoid if you possible can.

The app is shockingly BAAD! It does not operate properly, is not intuitive and might be the worst public transport app I've ever had the misfortune to try too use!!! Absolutely dreadfu

The app is shockingly bad. Totally non-functioning today. Where is the board of directors? Do they pay any attention to this or other aspects of customer service?

Despite Heathrow express is one of the worlds most expensive train rides it’s not without its faults .

1 . Don’t expect punctuality , frequent delays , but most frustrating is when train leaves early to suit the driver. Yes this train frequently leaves one or two minutes early. It’s extraordinarily unprofessional that train departs to suit driver not passengers .

2. Trains are old - well worn , poor ventilation and often just dirty .

3. Unfortunately as with any monopoly it’s wide open to abuse , this is exactly what the Heathrow operator does, do not expect any response to written complaints.

I would recommend Heathrow Express operator to experience the Stockholm Airport express so they learn how to operate trains .

it is good for one person to get to heathrow

Stuck on a Heathrow Express train AGAIN.
Journey well over half an hour plus waiting 20 minutes at Heathrow...it's really not worth it. Add to that the annoying and ridiculous 'Do not board the train..Stay on the platform'...at Heathrow.
I will stick to the Piccadilly Line in future.

Honestly...its the weekend and the train aren't running - you have to be kidding me! No alternate solutions offered!! Instead of 15 min ride it takes you 90 min to get into London. Do your track work during night time when the airport is closed!!! Unbelievable

Heathrow App down while they upgrade, website doesn't work on iPad or iPhone (couldn't enter my address nor would it respond to my log-in details) finally got tickets via my PC. Got to Paddington only to find a 4 coach train waiting at peak time, horrendous queues at the ticket office owing to electronic ticketing difficulties. Train horribly overcrowded, standing room all taken in the vestibules and isles. Advertised 15 minute journey duration to Terminal 123 took 22 minutes. the only reason I gave this 1 star was because it left Paddington on time.

Excellent train service that connects you to London Paddington and back in no time. Perfect

Horrendous company from top to bottom. The pricing is daylight robbery, the staff are very very rude and they lose tickets in the app and don't care that you are out of pocket!
I bought a carnet of 12 tickets last October and know I had two tickets left. Visiting London a couple of months ago I opened my app to find I had no tickets left to use. Nonsense, and there is nothing they can do about it. A few weeks ago I found the other train to Paddington, very pleasant and a fraction of the cost of this disgusting company. Foreign visitors to London beware! There are much better options into London from Heathrow.

I would echo others reviewers comments. There app caused an error in one of my bookings and contained the wrong direction of travel. They refused to alter the booking even though the price is the same. "Customer Service centre" rude and indifferent. Heathrow express is more expensive per mile than Concorde was, which shows what a rip off it is. TFL now runs a half hourly service to Paddington which cost £9 one way. Obviously the option to use while you wait for the new Queen Elizabeth Line to open. Hopefully by then Heathrow express will have ceased trading.

Can't make any adjustments to your booking if you make a mistake on their arcane website. Customer service rude and hardly speak English.

The Heathrow Express App is absolute rubbish. Tried 5 times to order a ticket via the app on 16th Jan en-route to Paddington and it kept crashing. It never completed the transaction. So I queued up at the station and bought a paper ticket which I then used to travel from Paddington to Heathrow Express......and on a train that was 7 mins late too. I then received an email later that evening confirming an online booking. So I was charged twice for the same trip. I complained to Customer Service but no response to-date. Apparently it takes 20 days to respond despite the problem being an unstable customer unfriendly app. Rubbish service all round.

I applied to get a refund for a ticket I could not use because I had to rush to hospital to see my mother, having being told this would be the last time I would see her.

Email back from the Customer Relations Department has basically told me to get lost.

What a totatlly astonishing reply from this organisation.

Landed at LHR and needed to get to Paddington as quickly as possible. On my way to the Heathrow Express I looked for the tickets vending machines but they were all out of order. From the ones straight after passport control to the ones in the main arrival area. Being in a rush to get to office and seeing the next train was leaving in 2 mins I asked one the staff at the barriers (newly set up) if she could let me get through. She pointed at the only single ticket machine in front of which another people 5 people were queuing. I asked again to be pleased let through and that I would have bought the ticket onboard (At the higher rate) bu she said it was not possible. Very annoyed about her extremely arrogant behaviour I said: I am going to be upset if I miss the train! Slamming the barriers open and shouting, one of the other staff came rushing towards me and said i had to leave the station otherwise he would have called the police. Apparently in expressing my feeling about missing the train I threatened the his colleague.. maybe he was trying to scare me off given that I am very young but I just ignored him.
This is the first time I actually write a review but it’s just because I had 15mins to spare having missed the trained I wanted and needed to take. I think th EX service is going down the tubes, also considering that it really takes 20mins from LHR to’ Paddington once a month, normally it’s always slowed down by some technical problems which never seem to be in their control? I would not reccoment this service to anyone but unfortunately, until the Elizabeth line opens it’s the most convenient one and the owners know it - that’s why they can afford to treat people so badly.

Chaos on this service yesterday from Heathrow to Paddington, packed to the capacity, everyone standing, no loos working. Wifi down, luggage everywhere. I know its only a 15 minute journey but i felt very bad that this filthy packed train was the first welcome visitors had to our great city.

One of the worst websites I've ever used, a help line that is only open at hours to suit them & no facility to reprint your ticket. It's clearly geared to maximise it's financial gain by offering as little help as possible to customers who's lost their confirmation because there's way you can do that without contacting them. We don't have a job that allows you to phone them between 9-5 Mon-Fri. Rubbish!

May as well take the tube, it is the same speed (sometimes quicker) costs a lot less and doesn’t smell like a toilet.

Insanely expensive, often hit by disruption and, my god, that app is an absolute disgrace. Don’t even bother installing it