Ordered an exact part(pictured on website), got delivered wrong part number 4521002(which was also on website and did'nt choose this one). Pleased with service in the end giving a full refund with p... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’m run a small boiler repair & service business in the south east and use this company whenever I can. Prices the likes of Wolsey & City Plumbing can’t get close to (even with postage) and super fast... Voir plus
Placed an order at nearly 5pm yesterday and the part was delivered before 1pm today, and that was based on the standard delivery! What amazing service this business offers - if only all businesses ope... Voir plus
Rang to purchase a replacement PCB for my boiler on Wednesday the 18th late afternoon. explained my situation and asked could they despatch ASAP. They sent me a WhatsApp link right away so I could p... Voir plus
4,7
Excellent
175 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great response and v efficient…
Great response and v efficient attentive customer service
2 février 2026
Avis spontané
Excellent service
25 janvier 2026
Great experience
Great experience, quality of the products to trust. Highly recommend. Radek
2 février 2026
Avis spontané
Réponse de Heating & Catering Parts
Thank you so much for the 5-star rating! It is wonderful to know that our team met your expectations. Feedback like this keeps us motivated to continue providing the best service possible. We look forward to welcoming you back soon.
Orderd the part I needed and it was…
Orderd the part I needed and it was very reasonable priced compared to other sites! Delivery came next day early 9,30 am ! Well pleased with the service and definitely will use again 🤩👍👍👍
4 février 2026
Avis spontané
Réponse de Heating & Catering Parts
Glad we could get everything handled so quickly! We know your time is valuable, so we make efficiency a top priority. Thank you for noticing!
Boiler PCB Issue
My boiler broke down & I sent H&C Parts the boiler details & suspect faulty part. He identified the part number required and was spot on. 12 hours later the part arrived (excellent time frame). I installed it & it operated correctly. Thank you H&C Parts.
From
Jason
2 février 2026
Avis spontané
Réponse de Heating & Catering Parts
Quality is at the heart of everything we do, so it’s wonderful to hear that you’re happy with your purchase. Thank you for choosing us!
Réponse de Heating & Catering Parts
Thanks for the 5-star review! We’re glad to hear you’re happy with everything. Hope to see you back here again soon!
Needed a pcb for an urgent boiler…
Needed a pcb for an urgent boiler repair on an older Worcs boiler. Refurbed part arrived promptly enabling a quick repair returning heating and hot water to the client
25 janvier 2026
Réponse de Heating & Catering Parts
We appreciate you taking the time to leave such a positive rating. Providing high-quality service is our top priority, and we are glad to see that reflected in your experience.
Plug don't fit the motor and a cheap…
Plug don't fit the motor and a cheap imitation part
25 janvier 2026
Réponse de Heating & Catering Parts
We aim for 100% accuracy with our parts, so we are disappointed to hear about the fitment trouble. We have tried to get in touch to gather more details and offer a solution, but we haven't been able to reach you. Please get back to us so we can verify the motor compatibility and resolve this immediately.
Best customer service
Best customer service. Fast and easy service. Always deliver on time and commucation is 11/10
31 janvier 2026
Avis spontané
Réponse de Heating & Catering Parts
Thank you for trusting us! We take our commitment to our customers seriously, and we’re glad we could provide a smooth and reliable experience for you.
Very quick delivery, good price, good service
The sales team was very responsive, gave me useful advice, mailed the PCB very promptly, the price was good. Thank you guys
29 janvier 2026
Avis spontané
Réponse de Heating & Catering Parts
We’re so glad you’re happy with your purchase! We aim to provide top-tier value, and it’s great to know we hit the mark for you.
Absolutely amazing team
Absolutely amazing team . Promo responses and go all out to help.highly recommend . Pleasure start o finish
18 janvier 2026
Avis spontané
Réponse de Heating & Catering Parts
Reviews like this mean the world to us. Thank you for supporting our business and for sharing your positive experience with the community!
Good service when there’s a issue…
Ordered a part for a boiler part came quickly but I realised it wasn’t the correct part. It was my error I got the two similar part numbers mixed up.
Contacted company who were readily available. Who advised me to return the part for a full refund.
No messing about and no hassle.
Would recommend
21 janvier 2026
Avis spontané
Very responsive customer service and…
Very responsive customer service and all issues were resolved in a timely manner.
Will be using them again for parts
15 janvier 2026
Avis spontané
Amazing service!
Had an issue on a boiler, HCP helped identify correct part required and provided outstanding service to get part delivered next day when ordered late in the day. Friendly, fast and knowledgeable with great comms provided. Thanks HCP!
15 janvier 2026
Avis spontané
Good product
Good product. Send me quickly.so I sorted my heating problem.
11 janvier 2026
Avis spontané
HIGHLY RECOMMEND THIS COMPANY WILLIAM
HIGHLY RECOMMEND THIS COMPANY
FAST RELIABLE HONEST GREAT PRICES BETTER THAN ANY OF THE BIG NATIONAL COMPANIES IN EVERY WAY THEY ARE VERY CUSTOMER FRIENDLY WITH GREAT KNOWLEDGE OF THEIR BUSINESS AND HOW TO PROVIDE GOLD STANDARD SERVICE
3 janvier 2026
Avis spontané
Ordered part and arrived the next day…
Ordered part and arrived the next day what a fast turn around, emails confirming shipment and part was far cheaper than anywhere else
Highly recommend this company
13 janvier 2026
Avis spontané
Réponse de Heating & Catering Parts
Thank you so much for your kind review. We’re really glad you had a great experience with us and we appreciate you taking the time to share it.
Quality Staff
Frontline staff and technical staff knowledge and helpfull. Correct parts arrived and fast delivery. Excellent, will use again
7 janvier 2026
Avis spontané
Réponse de Heating & Catering Parts
We’re delighted to hear this. Thanks for choosing us and for leaving such a positive review, it means a lot.
Provided brilliant service
These guys provided a brilliant service. Hands up, I'm not a Heating Engineer. Every two years without fail, my Performa 28 leaks from the DHW Pressure Differential valve. In the past, I'd call out the engineer, and he would replace $. This time, I sought the help of 'Heating & Catering Parts' to buy the part. I used WhatsApp from their website. Great idea. It was so easy - take a quick photo of my boiler model & DHW to make sure I was asking for the right part. Hey presto, quick WhatsApp replied in seconds, the part arrived the next day, and I fitted it in the afternoon. I also purchased the service kit £10 - so I'm really next time.
So great, easy, quick service, many thanks.
7 janvier 2026
Avis spontané
Réponse de Heating & Catering Parts
Your feedback made our day. We’re always here if you need anything else.
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