Hendy Group Avis 2 564

The staff were friendly, polite and very helpful from start to finish. They have followed up to make sure I am satisfied with my purchase.

Hendy Nissan Crawley were great because Charlie Milton did an excellent job of ensuring that the car was clean, both inside and outside, explained clearly what was happening with the car when worked on at the workshop. Clearly explained how the car worked and gave us some tips on how to use it more efficiently.
He never pushed us and always gave us information without asking and overall id highly recommend and had a good experience.

Excellent sales experience from start to finish. Ray was super helpful and made the whole process of test driving the car, buying the car and trading in my old vehicle, very enjoyable. Everything perfectly explained. My only criticism is of the site and lack of parking. There are so many vehicles all over the road and in the car park it feels hazardous even driving around trying to find a space.

I'd recommend Hendy Kia Bournemouth to anyone because …they offer a professional, friendly service and genuinely go the extra mile to secure a great deal. The team are knowledgeable, transparent, and make the whole process smooth and stress-free from start to finish.

The staff were very helpful and the salesmen explained things clearly. We were provided with coffee on arrival and offered refills. Overall we were please with Hendy Ford Fareham

Astonishingly incompetent, giving every indication they simply don't give a damn about customers after the order's been made. If it was a one-off I might give them the benefit of the doubt but the shocking behaviour went on for nearly six months, and we're far from the only customers to be treated like this by Hendy.

Hendy were the supplying network for a vehicle leased through a third party leasing broker. Both the broker and us spent the five months between order and delivery being ignored, messed around and generally treated like mushrooms. Basic requests for delivery updates went ignored, if we were lucky we'd receive single-line responses that failed to answer any questions and essentially told us to foxtrot oscar. Even enquiries about dealer-fit options (that we'd have paid for directly) went ignored. We actually got more information and support from our local Kia dealership (Gatwick Kia), who already knew they wouldn't be suppling the vehicle. When the van finally arrived at Hendy they made us wait another two weeks before they got round to arranging delivery.

As a small concession to the appalling customer service they'd provided Hendy finally agreed to include some mats with the vehicle for no additional cost. The van of course arrived without mats and we spent a further two-months chasing, eventually giving up and ordering via the local dealer on the understanding Hendy would reimburse against the invoice. Unsurprisingly it took another two weeks before they paid up, and even then they decided to not pay the VAT.

A masterclass in poor customer service, something Hendy Group are becoming well known for. Avoid like the plague!

I was very disappointed when my car was serviced. It was in the workshop for the majority of the day and there was poor communication from the service department. At 13:00 we were told it was being washed. The car was returned around 14:40 and I suspect the cleaning was done by an apprentice who may have caused light scratches on the car a dent and paintwork damage to the driver’s and passenger doors.
I was asked to speak with the service manager after sending photographs of the damage and they only provided two photos to confirm it was there, despite no photographs of the driver’s door or any sign of damage in those images.
In fairness, they offered to polish out the light scratches if I returned the car.
I raised the issues with JLR and was told they would contact Hendy and I should expect contact from a senior member of management within 48 hours. However, no contact has been made from Hendy and I have been left with damage to my wife’s car. I have no confidence in Christchurch Handling Group to rectify the damage and I am considering paying for the repair myself. In the interest of any owners considering taking their vehicles to this dealer I would advise them to think again.

Fantastic customer service, very poor valet.

Hendy MG Poole

My advice is to completely avoid Hendy MG Poole and the Hendy Group as a whole.

My dad was going to purchase a car with Hendy MG Poole and put a deposit down.

After getting the order form wrong in excess of 3 times and unexplained delays, despite being provided with crystal clear instructions verbal and written, dad decided to cancel the order. To which they were not happy about.

That is one issue incompetence.

Secondly, try and get a refund from these!

After battling for over 3 weeks for a refund, still no refund, numerous delay tactics and in clear breach of the Consumer Rights Act 2015.

Also requested a deadlock letter to escalate to the Motor Ombudsman, nothing forthcoming.

I will be taking over this as of tomorrow and will be looking to proceed legally.

No Communication, car needed a repair as the hybrid battery wasn’t charging so went in for a repair, after chasing a number of times I was able to pick the car up only for it to break down again with the same issue. Car has been with Hendys for over a week and I don’t know what’s being done or when I will get it back. I ring and I never get through and messages left to update me are ignored. Finding the whole customer service experience utterly useless. Downloaded the app to see if it was better but unfortunately it’s serves no purpose!!!!

We have been struggling to decide on whether or not to go for a hybrid after a disastrous experience elsewhere; also whether to go for PCP or cash. Steph was an absolute star in helping us to make a decision. We really appreciated her advice and honesty, without any pressure whatsoever. She is a credit to Hendy; they are very lucky to have her in their team.

We recently purchased a new car from Hendy Kia Bournemouth and received a truly first-class service from Dillon Tingzon. From start to finish, the entire experience was smooth, welcoming, and extremely well handled.

Dillon was friendly, warm, and professional throughout, and all staff made us feel comfortable — including offering drinks regularly, which was a lovely touch. Every step of the process was clearly explained in detail, and we were constantly reassured and encouraged to ask questions, which made the whole experience feel relaxed and stress-free.

Once we chose the car we liked, Dillon made everything incredibly easy — from selecting colours and extras to walking us through all available options. We were shown the model at the dealership, allowing us to really get a feel for the car, its comfort, and all the special features it offers. Nothing felt rushed, and everything was handled with care and attention.

What really stood out was Dillon’s reliability. He always kept his word, especially when it came to promised phone calls while we were waiting for the car to be made. He consistently kept us updated and informed, which made a big difference and showed genuine care and professionalism.

I genuinely cannot fault the entire experience, and that is entirely thanks to Dillon. He made what can sometimes be a daunting process feel easy, enjoyable, and exciting. A huge thank you to Dillon Tingzon — an absolute credit to Kia.

I found from start to finish the communication and customer service from Tony Robert’s exceptional

I bought a used car from Hendy Eastleigh. Top service and made buying a car effortless. Would recommend Hendy.

Very knowledgeable staff. Made to feel a valued customer.
Good range of vehicles.
Very fast turnaround. Enquired about vehicle on Monday, took test drive and collected vehicle on Wednesday. That has been the quickest turnaround on any vehcl3 I have bought.

Professional service and careful car selection. Mark, the salesman offered me excellent test drive.

Very easy to deal with and really helpful. You get all the details for the vehicles and there is no pressure.

VERY POOR SERVICE – STAY AWAY FROM HENDY KIA
My Kia Sportage developed a serious fault with engine light and running erratically. I called Hendy Kia and it took me 4 attempts to get an appointment each time having to go through the same long winded security validation. I was offered a diagnosis IN FIVE WEEKS TIME despite me offering to drive it there asap. I get my car serviced here at huge expense but when there is a problem they don’t want to know. This is completely unacceptable - We have only one car and it is essential to us – what am I supposed to do for 5 weeks? No idea of customer service – this is my last Kia because of Hendy Kia.
A car is of little use if you cannot get service for it. Will be forwarding this to Kia UK.

Originally wanted to buy a new vehicle from them but the sales team member that dealt with vans was unavailable. I left my details and they never bothered to call me. 1st service for Renault van was incomplete so had to return it as they didn't change a part that was scheduled to be replaced. I have suspicions that they didnt do the service at all and wish i had checked a few things at the time. just 5000 miles later the engine oil is extremely low when there should have been completely replaced with the service. Recently had a fault with ADBlue injector they had the vehicle booked in 10am for repair then called me at 17.25 5min before they were to close telling me it needs a new part .I had to take it back a 2nd time and now have discovered the fault has not been repaired and have AdBlue leaking into the engine bay. I tried to call twice yesterday to report this but no one is available left messages twice and no one has bothered to call me back. The vehicle is under warranty but the customer service is disgraceful Renault should be aware as there brand is being let down by poor customer care from the services at this branch