HILLS Eyewear Avis 

I purchased the H1 Roland Black sunglasses.

I received the product a day late. Not a huge deal. The glasses seem to be decent quality, however, It’s obvious that there’s a big emphasis on packaging and the unboxing experience. A week later, I’ve received a $87 USD from FedEx for import taxes. After looking back on Hills’ website, under “Shipping & Returns” of each product, it reads:

“Final shipping fees are calculated at checkout based on weight and location. Please note that import duties and taxes may be charged on delivery.”

This was not made clear during checkout, and is very easy to overlook. If I was made aware of this beforehand, I wouldn’t have purchased this product to begin with. I’d send the glasses back for a refund, however, after hearing others’ negative experiences, I won’t be returning them due to the possibility of not receiving the refund at all after returning the product, or paying additional fees just to return the product.

I won’t be purchasing any other products from Hills, and would advise others to do the same. Poor business practices from one online business owner to another.

I had to pay outrageous customs clearance fees for my package, so I decided to refuse it and have it returned. Since then, I’ve received either no response at all or only after sending 2–3 follow-up emails. And when I finally get a reply, the answers are completely unhelpful and don’t address my situation. There is no willingness to think along or offer any real assistance. Terrible customer service – I would not recommend this company to anyone

Where is my package and when do I get my refund?

I ordered almost a month ago and my order hasn’t arrived yet, though on their site delivery is promised in 5 working days, there is a huge difference.

Website mentions : ALL PRICES ARE LISTED IN THE CURRENCY SHOWN AND INCLUDE APPLICABLE TAXES WHERE REQUIRED.
VAT IS INCLUDED IN PRICING BUT NOT ITEMISED AT CHECKOUT.

Also received written confirmed from the brand that VAT is included in the purchase rate.

Received a bill from the courier to pay VAT € 33,36 + customs administration fee € 19,50.

Feedback courier : Hills Eyewear forgot to register their IOSS NR. Hence, I need to pay VAT (again).

Their automated customer service chat-bot "Francesca" is unable to solve the issue.

3 weeks after ordering the package, I still did not receive anything.

Would highly recommend not to buy from this brand.

Easily the best glasses I've had. I think the branding is on point and the quality definitely matches that. Would recommend to anyone, these will last for years

I'm delighted with the quality of my glasses. Delivery was fast and reliable. Overall, they have a good value for their price.

Can U atleast put on some effort to make other different shapes instead of just sticking to the same ones cause not all the people has the same face shape.

Received my first pair of Hills! The quality and detail on them is crazy, definitely be recommending to people - 10/10

The website is very user friendly and easy to use, the shipping is not too slow.

The glasses arrived with very nice packaging and the unboxing experience felt premium. The glasses are well made and sit well.

Having said that, it would be nice if they made wider frames in terms of the lenses, but overall a great experience!

From someone who study’s online and is always on the go the H1 Roland blue light trackers have been a light saver pun intended. My eyes don’t strain as much every morning when i get out of bed or every night before i go to sleep it used to feel like i stared directly into the sun for hours on end. I have also noticed a genuine improvement in colour quality when watching movies or youtube videos. Also a special mention on the case it is amazing the magnetic close system has a very satisfying feel to it. Overall an amazing piece of eyewear and would definitely take under consideration when looking for trackers to save your corneas.

Take care guys wishing you all the best

I've bought 6 pairs of the brand's BLBs in their 3 colourways from their former name GADZHI and given 1 of them away to my sibling just from the everyday utility and stylishness I get from them in my work at the desk. The Blue Havana BLB is by fair my top favourite pair and I've bought literally 4 of them to date. Can't recommend these glasses enough

Hills Sunglasses were by far the best I ever purchased I have the H1s and the shape is truly amazing I even gifted a pair of h1as to a friend and he absolutely loved them looking forward to buying even more in the future when they release more and more styles!

I got the H1 Roland sunglasses a couple weeks ago and they are my favorite pair to wear to date! Anytime I’m feeling extra stylish or extra good, they are a pair that adds more depth to my day. They fit me so well and the lenses do just the trick for the sun! I had the fastest delivery experience and didn’t expect it to be so quick. Kudos to everyone on the team from making the glasses all down to shipping it!

Honestly? I bought my Hills sunglasses on a bit of a whim – great design, clean branding, fair price. But when they arrived… wow. You can feel the craftsmanship the second you hold them. Solid, sleek, and no cheap plastic nonsense.

You know a brand’s onto something when even the case feels premium. I don’t usually write reviews, but Hills deserves it. Looking forward to what they drop next.

Horrible and unhelpful customer service. Would not refund my order after returning it. Refused to accept delivery despite taxes and postage being paid as per their instructions and they have no free UK returns it has to be sent to Spain.

Got my first pair about a month ago and the delivery experience was outstanding, even receiving the package before the expected date. The premium feeling of the materials, together with the exclusivity of the designs make a great combination.

I love my glasses from Hills. They have a great fit and are of very high quality.

Do not buy from Hills. Their completely automated customer service is awful and they don't have a returns process set up despite what the website says.

Product is not bad quality (although not as good as advertised) but this half-finished brand has shown it's sadly another dodgy Gadzhi cash grab.

I’m blown away by the quality of these pieces. I got blue light blockers and a pair of shades and they are game changers. I didn’t realise how poor the quality of my previous lenses were until I swapped them out. The designs are all so unique, people have already handed me compliments in just a week or 2. Incredible stuff, will 100% buy from here again.

Really horrible experience with this company.

I paid over $400 for glasses and they were going to charge me $200 for shipping + tariff charges. That's OUTRAGEOUS . And customer support is AWFUL. Take 3-5 days to get back to you with an answer.

Really unfortunate that this was my experience.