HILLS Eyewear Avis 

Very bad experience, order more then one month ago and still haven’t received, payed for express shipping mentioned 4-7 days and still haven’t got nothing.
Will never order again. They are making dropshipping from china for sure!

I had an order that had a minor default and they immediately sent me a new product to compensate which is amazing

Good product but the delivery is horrible

Brilliant customer support

Hice shipping a España. me cobran 30 euros extras de aduanas que en ningún momento se mencionaron en ningún sitio. La verdad es que esperaba mucho más de iman gadzhi. bastante decepcionado.

This was genuinely one of the longest and most disappointing delivery experiences I’ve ever had. I had to wait over two weeks for the products to arrive, and once the parcel finally entered Germany, I was suddenly charged an additional €55 customs fee — a fee that was never shown in the cart, never highlighted during checkout, and was not communicated transparently at any stage. This unexpected cost was a major disappointment. On top of that, the package wasn’t even delivered to my address; I had to pick it up from the post office myself.

As someone who frequently shops from premium brands, I want to point out that many UK-based premium brands either include customs fees in their pricing, clearly display them during checkout, or fully cover them for the customer. This level of transparency is standard in this segment. Considering the price range Hills Eyewear operates in, the lack of transparency was particularly underwhelming.

Regarding the packaging: the brand seems to aim for an Apple-style premium unboxing experience, but the materials simply do not match that ambition. The cardboard feels cheap, and honestly, this type of packaging wasn’t necessary. Instead, focusing on the quality of the cases would have made far more sense. The included “Travel Case” produces a noticeable clicking sound from the snap fasteners when shaken, which significantly detracts from the premium feel and leaves a rather unimpressive impression.

The cleaning cloth included in the box was also one of the worst cloths I’ve ever used. It did not feel premium at all, and for a brand positioned at this price point, this was far below my expectations.

As for the glasses themselves: the designs are nice, and the quality is not bad. However, when considering the overall buying experience, I cannot confidently say that they justify the price. The quality sits slightly above average, but the experience as a whole does not support the premium price tag.

Would I purchase again? Honestly, no. The extremely long wait, the unexpected customs fee, the non-premium unboxing experience, the mediocre accessory quality, and the overall imbalance between price and value make it very unlikely. The only reason I’m giving two stars is because of the glasses themselves — without them, this experience wouldn’t have deserved even a single star.

The “premium lifestyle” image the brand tries to project is only reflected in the glasses’ slightly above-average quality; every other part of the experience fell short of a true premium brand standard.

Very kind person and also him/her answer my question and give a recommendation

Shit customer service and shit communication
Needed to pay an extra 37.62 euros because it came frome the uk. When I wanted to have it delivered to the netherlands.

Dont order if you are a cheap mf! If you want to look rich but cant afford custom fees then just dont order it buy your ali express glasses with the same quality

I didn’t receive my order i need to know where’s my order ASAP!!!!!!!!!

Disappointing Experience

Honestly, I expected much more from this company.

The delivery took longer than the estimated time, and despite their website claiming that taxes and fees are handled, I ended up being charged additional costs. I reached out via email to address the issue, but received no response.

Overall, I’d recommend staying away from this brand — very underwhelming experience.

Their customer service is terrible. Its been 8 weeks. My order is still stuck with customs. Unless i pay $90 now for them to be released on top of what i paid, theres no ETA on when I’ll receive them. They stated that theyll refund me when they get their glasses back but there’s no ETA on that as well

painfully bad support. products are nice but just pray that you don’t actually need to speak to them ever

Ordered a pair of glasses the 9th of September and they arrived the 25th of September. I'm located in Europe and, on the website it's mentioned that purchases within Europe take 4-6 business days. Well, mine took around 16. Part of it because it got stuck in customs, something I was not expecting and of course with this I had to waste more money. Disappointing. Giving a 3 star because the glasses's quality is good.

A little more than a month ago I ordered blue light blockers and I won’t lie to you, but these wonderful blue light blockers have become an inseparable part of my daily life.

My work is in front of a computer and I can say that this was one of the best and most correct investments in my work, because the glasses are not only very stylish but also very useful for reducing the fatigue from the blue light of the screen.

The design is wonderful, the glasses too, and you can really feel the difference before and after their use (and they also make you +10 smarter as soon as you put them on).

Another thing I would like to share with you is the attitude of the wonderful people from the HILLS Eyewear team - wonderful and extremely kind people, giving their best to help and answer in as much detail as possible every single question (and I had quite a few of those). Really, the communication with them is very pleasant and easy.

Last but by no means least is their approach after the completion of the order - full clarity and constant updates on where the order is along its way until it arrives to the final customer.

Thank you for the attitude, the quality, and the focus on every single detail!

Highly recommend!

I ordered sunglasses during their Memorial Day sale, but the shipment was held at customs for weeks because the sender failed to meet U.S. shipping requirements. While their team scrambled to fix the issue, my order sat stuck with no clear communication.

I told them I no longer wanted the glasses and would prefer a refund—they refused. Once the customs problem was finally resolved, I was hit with an $80 FedEx bill just to release the package because of their delay.

To make matters worse, their team stopped responding to my emails entirely and offered no resolution or apology. This experience has been incredibly frustrating and unprofessional—I wouldn’t recommend ordering from them.

Hi acutlley i got 8 of your sun glasses and blue light blocker just want to tell you that should be a promotion for your customer that buy this amount of sun glasses from you

Best glasses I‘ve ever got! Bought over 10 pieces and every single one was a once in a lifetime experience! @CJ

Muy mala experiencia de la asistencia al cliente.
Vivo en España y pido a una empresa de España tal como indica en la página web y me cargan las tasas de aduanas.
Como todo lo que hace Álex hawkers, una pena, tanto para él como para su familia...