Visited hmv store in wigan 30/10/24 gentleman called Steven went above and beyond his duties to help us purchase a record that we desperately wanted . He tried their website and no luck and then trie... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, 19 Grand Arcade,, WN1 1BH Wigan, GB
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Lisez les avis des autres
Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and... Voir plus
L'entreprise a répondu
It’s really a pleasure to deal with people in store who know their job and add the human face to online shopping. Having goods delivered is useful but we need the physical shop where we can interact a... Voir plus
L'entreprise a répondu
Went in the shop on Saturday morning and placed an order for a DVD. Received notification throughout the process. Received notification that the DVD was in the store ready for picking up on the Tuesd... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Wigan
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit 1, 19 Grand Arcade,, WN1 1BH, Wigan, Royaume-Uni
4,6
Excellent
173 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Product was listed at a competitive…
Product was listed at a competitive price. Service was prompt and hassle free and disc was securely packaged on receipt.
18 février 2026
Réponse de hmv (UK) - Wigan
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hyperlove Mika
I ordered Mika's latest cd Hyperlove prior to seeing him at the AO Arena in Manchester. HMV had the cd in stock for cnc. I've deducted a point for the length of time from order to pick up date, which was 6 days.
12 février 2026
Réponse de hmv (UK) - Wigan
Hi Vicki
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Loved hmv since I was a teenager..if I…
Loved hmv since I was a teenager..if I can't purchase in store then its just as easy ordering online and collected after a few days ..
25 janvier 2026
Réponse de hmv (UK) - Wigan
Hi Lee
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Wigan
Hi Collin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great album sold at an excellent price.
I ordered a vinyl album instore at the Wigan branch and it was ready to collect within the timescale indicated. The price was very competitive and the album is in excellent condition.
6 janvier 2026
Réponse de hmv (UK) - Wigan
Hi Mr Heaton
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Wigan
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Wigan
Hello Mark
Thanks for taking the time to leave us a 3 star review!
We hope to earn those last stars from you soon ;-)
Excellent, informative
I managed to purchase the e products i wanted.I was kept informed of the delivery status.When and if the product was dispatched. The products where well pa ked
8 décembre 2025
Réponse de hmv (UK) - Wigan
Hi Maxine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Réponse de hmv (UK) - Wigan
Hi Ivana
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service
17 décembre 2025
Réponse de hmv (UK) - Wigan
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Extremely helpful
Extremely helpful, and trustworthy. Would shop from there a thousand times
8 décembre 2025
Réponse de hmv (UK) - Wigan
Hi Ryan
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wigan store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great all round customer service from…
Great all round customer service from instore & online purchasing. Staff go out of their way to be helpful & are so friendly & polite.
3 décembre 2025
Réponse de hmv (UK) - Wigan
Hello Diane
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Wigan
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Wigan
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great Service
Pre-ordered a vynl, which was delivered the day before release date. Excellent communication of order. Kept informed all the way through.
Very pleased... will definitely use online ordering again.
13 octobre 2025
Réponse de hmv (UK) - Wigan
Hi Julie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Réponse de hmv (UK) - Wigan
Hi Caroline
Thanks for leaving us a review. It looks like your order is ready to collect from your selected store; if you require any assistance with this please don't hesitate to get in touch with us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
No problems
3 novembre 2025
Réponse de hmv (UK) - Wigan
Hi Mr Stephen,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff in the shop were very helpful and…
Staff in the shop were very helpful and efficient and the Blu-ray was delivered when promised. Notifications were very prompt and collection was easy.
16 octobre 2025
Réponse de hmv (UK) - Wigan
Hi Shirley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Order of DVD
From the order being place at the Wigan store to receiving my item, my experience with store staff, being kept informed at every point by being sent delivery updates I consider my experience to be problem free. Well done HMV.
18 septembre 2025
Réponse de hmv (UK) - Wigan
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Wigan
Hi Navi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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