Visited hmv store in wigan 30/10/24 gentleman called Steven went above and beyond his duties to help us purchase a record that we desperately wanted . He tried their website and no luck and then trie... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, 19 Grand Arcade,, WN1 1BH Wigan, GB
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Lisez les avis des autres
Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and... Voir plus
L'entreprise a répondu
It’s really a pleasure to deal with people in store who know their job and add the human face to online shopping. Having goods delivered is useful but we need the physical shop where we can interact a... Voir plus
L'entreprise a répondu
At the Wigan store. One DVD I had been looking for elsewhere was actually in stock and very reasonably priced. Another DVD I had found impossible to find except on line, at a high price. A colleague a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Wigan
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit 1, 19 Grand Arcade,, WN1 1BH, Wigan, Royaume-Uni
4,6
Excellent
174 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Niamh was helpful and engaging
Niamh was helpful and engaging. She helped me with a query about a vinyl finding out that a re-release was imminent.
13 mars 2025
Réponse de hmv (UK) - Wigan
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Wigan
Hi Maria
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Big fan of HMV
Big fan of HMV. Great service, always & quality goods at decent prices x
31 janvier 2025
Réponse de hmv (UK) - Wigan
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Wigan
Hi Susan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very friendly staff and helpful
15 janvier 2025
Réponse de hmv (UK) - Wigan
Hi DARREN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Two young female assistants …
Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and efficient, gave me all relevant information about the item coming into store for me to collect. Received it within a few days— excellent service.Thank you HMV.
12 janvier 2025
Réponse de hmv (UK) - Wigan
Hi Kath
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Wigan
Hi Timothy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful staff prompt service
22 décembre 2024
Réponse de hmv (UK) - Wigan
Hi Lesley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I was looking for an album for my…
I was looking for an album for my grandson, it wasn’t in store but the very helpful assistant ordered it for me which I was then able to collect from the Wigan store after a few days.
21 décembre 2024
Réponse de hmv (UK) - Wigan
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service
The ring and reserve service was really quick and helpful. Staff both on the phone and in store were great, it's really nice to still find a retailer with such excellent (human!) customer service, highly recommend.
18 décembre 2024
Réponse de hmv (UK) - Wigan
Hi Caroline
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Wigan
Hi Christine
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Simple way to pick up an order.…
Easy to locate service counter and staff responce was quick and efficient.
19 décembre 2024
Réponse de hmv (UK) - Wigan
Hi Keith
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Réponse de hmv (UK) - Wigan
Hello
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Clear email
Very clear email giving me notification of the item at the chosen store. Very helpful staff.
15 décembre 2024
Réponse de hmv (UK) - Wigan
Hi Bob
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great,polite service.
12 décembre 2024
Réponse de hmv (UK) - Wigan
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order online
Easy to order online, dispatch was quick & staff in the shop were very friendly & helpful when I picked item up.
11 décembre 2024
Réponse de hmv (UK) - Wigan
Hi Lisa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service
The colleague on the till was really helpful and ordered my item on line and got it delivered to my home address for ease
29 novembre 2024
Réponse de hmv (UK) - Wigan
Hi Hayley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Got the service I’d expected from such…
Got the service I’d expected from such a well known company. Shouldn’t have to say ‘well done’ but as we tend to get rubbish service from so many ‘high street’ stores it’s a welcome change to get very good service. Thank you.
16 novembre 2024
Réponse de hmv (UK) - Wigan
Hi Rodney,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Wigan
Hi Customer
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Online ordering was simple to us .e
Online ordering was simple to use , order arrived within the time specified. All in all a very good experience , and will definitely use again .
16 novembre 2024
Réponse de hmv (UK) - Wigan
Hi Ian,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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