The fact I was able to get this as a late Christmas present, however your store I collected from had stock, so Why did it have to be sent & not reserved direct with them?
L'entreprise a répondu
Units 46/47, Peacocks Shopping Centre, GU21 6GD Woking, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
The fact I was able to get this as a late Christmas present, however your store I collected from had stock, so Why did it have to be sent & not reserved direct with them?
L'entreprise a répondu
Came quickly, undamaged due to be packaged securely, everything i ordered came at the same time so didn’t have to wait longer for other parts of my order even when i ordered everything at the same tim... Voir plus
L'entreprise a répondu
Unfortunately the album I wanted on vinyl had been discontinued. But the excellent staff in there were able to order me another album by the same band and also highlighted an up and coming release of... Voir plus
L'entreprise a répondu
Staff were very helpful and friendly good service overall
L'entreprise a répondu
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportÉcrit par l'entreprise

Units 46/47, Peacocks Shopping Centre, GU21 6GD, Woking, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Réponse de hmv (UK) - Woking
The staff are EXREMELY helpful friendly and efficient. The shelves are well stocked and if they havent got what I want they can get it for me.

Réponse de hmv (UK) - Woking
Came quickly, undamaged due to be packaged securely, everything i ordered came at the same time so didn’t have to wait longer for other parts of my order even when i ordered everything at the same time. Good, quick delivery.

Réponse de hmv (UK) - Woking
The young man was very polite and very helpful I tried to put do the survey but couldn't work out receipt number etc

Réponse de hmv (UK) - Woking
Unfortunately the album I wanted on vinyl had been discontinued. But the excellent staff in there were able to order me another album by the same band and also highlighted an up and coming release of the band. The order was delivered to my home within a couple of days at no additional cost. Great service. Wonderful staff. I believe the staff member was called Ewan, they were a great help.

Réponse de hmv (UK) - Woking

Réponse de hmv (UK) - Woking
Really helpful great team lots of knowledge - delivery really good
Excellent service, saw the manager very polite and helpful. The item l require had to be ordered in and was there a day before that suggested by the manager - excellent!! Thank you

Réponse de hmv (UK) - Woking
The store representative was helpful in finding the DVD's that I ordered.
The service was quick and without fault.
I was kept up to date with my order which was Book Club - The Next Chapter.

Réponse de hmv (UK) - Woking
I ordered and the young Lady who took my order was friendly, polite and efficient. I had no problems with my order, and when it arrived in the shop I was notified.

Réponse de hmv (UK) - Woking
Helpful staff.. and Store manager too. I use this store regularly. They know their stuff!

Réponse de hmv (UK) - Woking

Réponse de hmv (UK) - Woking
I was really happy I could order my out of stock items in store, pay for them and get free home delivery. My items also arrived spot on time. Wonderful experience, thanks very much.

Réponse de hmv (UK) - Woking
A good reliable way of ordering Dvd's. A service that I have used several times before.

Réponse de hmv (UK) - Woking
Staff are amazing friendly and happy to chat as well as when music is playing giving out the name our finding out who it is

Réponse de hmv (UK) - Woking
I had to travel further to visit an HMV store as the branch closer to me is currently relocating. It was not ideal, but the help and attention I received from Laura at the Woking branch today made up for the inconvenience entirely. She was welcoming, friendly, helpful and efficient. An absolute pleasure to meet and be served by her.
I had called primarily to collect an online order, but I had questions regarding stock, availabilty and costs of other items. Laura helped me with all the information I requested, and placed another order for me in store today. A highly successful outing and experience. Thank you Laura.

Réponse de hmv (UK) - Woking
Great service at the Woking store.
Items I was after were not in store but staff were very happy to order it for me.
Friendly and knowledgeable staff.

Réponse de hmv (UK) - Woking
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.