Homebase - Farnham Avis 

89
TrustScore 4.5 sur 5

4,5

Farnham Retail Park, Guildford Road, GU9 9QJ Farnham, Surrey, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great friendly staff. Amanda is always smiling and happy to have a laugh with us at check out/customer service. Always nice to see people like her working in a customer service role as it makes for a... Voir plus

Noté 5 sur 5 étoiles

Very easy, quick and straight forward thank you. Helped replace the Terratek one I had very quickly and I didn’t want to get a third Terratek pole hedge pruner (has a design flaw with its pole extensi... Voir plus

Noté 1 sur 5 étoiles

You were offering 10% off in store but not online. I only realised when collecting item. I mentioned it to your member of staff who only commented “Oh!”. No offer was made to refund difference in pr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very Helpful Service from Gary with regard to ordering bathroom ware, in The Farnham Branch, even though the job was a bit tricky, impressed with the treatment and service from all the staff in the sh... Voir plus


À propos de l'entreprise

  1. Magasin de rénovation
  2. Magasin d'articles de salle de bains
  3. Magasin de bricolage
  4. Magasin de meubles
  5. Jardinerie
  6. Magasin de meubles de cuisine

À propos de Homebase - Farnham

Écrit par l'entreprise

Homebase

Écrit par l'entreprise

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Coordonnées de contact

  • Farnham Retail Park, Guildford Road, GU9 9QJ, Farnham, Surrey, Royaume-Uni

  • 0345 640 7290

4,5

Excellent

TrustScore 4.5 sur 5

89 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 43 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,5

Tous les avis

(89)

723 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Perfect Service

Every thing was great my goods were ready just as the text message said, the staff member was polite and friendly I was in and out of the store in record time.

24 juin 2024
Avis spontané
Noté 4 sur 5 étoiles

Paint

Purchased paint via click and collect. Confirmation arrived with a hour. However full order not available.
Picked up part order in one day. Not allowed to leave order open to receive residual element. Had to receive refund and then reorder

28 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Awful

Awful. Items were out of stock after I paid to collect. Parts were missing from an item plus so much damage. An awful experience. And I have to drive back to the store again to return everything for a refund because they have no more stock to replace item. WHAT A WASTE OF TIME.

19 mai 2024
Avis spontané
Logo de Homebase - Farnham

Réponse de Homebase - Farnham

Hi Abc​, 
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Amy” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase

Noté 1 sur 5 étoiles

New Kitchen and installation

We had the most terrible terrible time with our new Whitstable kitchen. The measuring was incorrect so some units had to be sent back and reordered to fit correctly, some of the suggested items were never going to be right for our kitchen and were changed at the last minute by us, the customer, just before their delivery and worst of all Homebase recommended a kitchen installer for the worktop who made a total hash of our worktop and now we are taking him to court and we are still waiting to be reimbursed a huge sum of money by this installer for more worktop material we had to re order. Basically - do not use Homebase for kitchens. Their staff may be nice but they are not kitchen specialists, their is a very big difference. Just best to avoid altogether. Both the 2 guys who measured up have now left this branch and one of those men had also recommended this installer (Homebase employee told me he had just walked off the street, said he would like to be a homebase recommended installer and was added to a list of 1 other tradesman, even though the Manager of Homebase Farnham knew nothing about this tradesman and personally said he would never have recommended him). Just writing this honestly. Would be very happy to speak to Homebase customer services. We never even received a customer services phone call once we had installed our kitchen to ask if everything was satisfactory, this is also not normal for a kitchen order.

13 août 2023
Avis spontané
Logo de Homebase - Farnham

Réponse de Homebase - Farnham

Hi Mrs. McCubbine​,

We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. Could you please reach out to us  through the following link and mark it "For the Attention of Louise" in the subject line and we are happy to look into this for you - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)

Thanks,
Team Homebase

Noté 1 sur 5 étoiles

Annoying ProblemOne of the bags was repaired with…

One of the bags was repaired with sellotape but bag leaked product all over in the boot of my car. Very annoying as smell of nitrogen not pleasant.
Bag should never have been repaired.

2 mai 2024
Avis spontané
Logo de Homebase - Farnham

Réponse de Homebase - Farnham

Hi Roger,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Noté 5 sur 5 étoiles

I visited your Farnham Homebase store…

I visited your Farnham Homebase store today and I have to say I was very impressed with the presentation of the store particularly the garden centre.
This has been the best I've seen this store look and I'm a very regular customer.
All the staff are very friendly, approachable and helpful, particularly Mark and Amanda.
I will be returning soon for sure and my wife is going to cost me a fortune.

27 avril 2024
Avis spontané

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