HomeSwapper Avis 

474
•
TrustScore 2 sur 5

2,0

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Noté 1 sur 5 étoiles

My landlord wouldn’t pay the fees for full account membership (even though they were the ones who suggested homeswapper) so I paid it myself via PayPal as requested. The payment has been taken and h... Voir plus

Noté 1 sur 5 étoiles

Homeswapper website is frustrating! I can't edit details where I'd like to move to. My landlord details are not right no matter how many times I correct it the wrong landlord shows up. Have to keep... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ **Excellent Service from HomeSwapper!** I’m absolutely delighted with the service I’ve received from HomeSwapper. I managed to find a home swap within just one month, which is amazing!... Voir plus

Noté 2 sur 5 étoiles

Apparently site newly updated, after customer feedback... I must have missed that survey! Not much evidence to show the site uses chosen locations to generate 'matches' appears instead to rel... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Services aux entreprises

Écrit par l'entreprise

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.


Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

474 avis

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 78 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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2,0

Tous les avis

(474)

67 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Useless can’t even log in constantly…

Useless can’t even log in constantly having to change password and even then still don’t work. I’m just going to deactivate my account better off using FB groups

5 septembre 2024
Avis spontané
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Réponse de HomeSwapper

Hi Claire, we’re sorry to hear you’ve been having issues with your password. For security reasons (like most websites now), we do require you to change it every 90 days. If you are still having problems please contact our Customer Support team who will be happy to help.

Noté 1 sur 5 étoiles

App has vanished from the Google app…

App has vanished from the Google app store. Had the app on old device now it's not even available at all to download. Don't know why . Not good ..

31 août 2024
Avis spontané
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Réponse de HomeSwapper

Hi Amy, we now recommend that you use the HomeSwapper mobile website instead. It has many more features than the app did, is updated more often and works on any device.

Noté 1 sur 5 étoiles

Homeswapper is an awful exchange site

Homeswapper is an awful exchange site. Time wasters, scammers and people swapping due to damp, mould, noisy nasty neighbours and bed bugs. Do not trust. The wrong swap will make life hell.

3 juin 2024
Avis spontané
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Réponse de HomeSwapper

Hi, we’re sorry to hear your experience has been disappointing. We have many tools and features to prevent “time wasters”. If you have any evidence of scammers then it is very important that you report these immediately to us or to your landlord. With regards the conditions of homes, this is obviously the landlord’s responsibility and if you have any concerns you should contact them.

Noté 1 sur 5 étoiles

Waste of money

Waste of money. Nothing serious after 6 months of paying. More time wasters than Facebook if that’s even possible.

6 août 2024
Avis spontané
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Réponse de HomeSwapper

Hi Alex, we’re sorry to hear you’ve had no luck so far. If you’ve been on HomeSwapper a while, there’s some great tips here on how to improve your chances of finding the perfect swap - https://www.homeswapper.me/experienced-swappers/

Noté 2 sur 5 étoiles

not geared towards retired persons in age restricted accommodation

Homeswapper is definitely not geared towards elderly people who may want to move from one age restricted accommodation to another.
There should be a separate site for retired persons accommodation.
I would like to be near my terminally ill daughter but no chance on here as retirees do not use this website because there is nothing for them to look at!!!

20 juillet 2024
Avis spontané
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Réponse de HomeSwapper

Hi, we’re sorry to hear you’ve not found a new home yet with HomeSwapper. There are less age restricted homes available but you can filter your matches and home searches to find just these.

You may also wish to contact your landlord as sometimes they can provide additional assistance.

Noté 5 sur 5 étoiles

I've been on homeswapper for a number…

I've been on homeswapper for a number of years and contrary to the opinion of many here, I like the site. I have swapped once already and looking to swap again due to a work move and I'm expecting that to happen just as smoothly as my first move. I've had a couple of viewings and I didn't like the properties. It's worked for me, no complaints. I say stick with it and be positive.

7 juillet 2024
Avis spontané
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Réponse de HomeSwapper

Hi, thank you for your positive feedback and best of luck in your new home!

Noté 1 sur 5 étoiles

Should be called waste of time swapper

I have been on home swapper for more than 5years and still haven't found a swap. Home swapper says I have matches and when I send messages always comes back as not interested Goodwick with your search.
Almost swapped only for the coucil from the swapper to say not approve due to information they just found out and that the person moving to my property will be under occupied . So what about us that are overcrowded. Wasted my days waiting for the swap to happen, yoll think they should know and never had the person on homeswapper in the first place. The site is an absolute joke

30 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

awful service a bit like homelink and…

awful service a bit like homelink and other services closely tied with government and housing, do believe there's some bullying going on through it....

where to start? shows you properties your not eligible for even though filtered for eligible , countless time wasted clicking on properties your not eligible for, shows things without your specified criteria as 100 percent matches whilst things that are perfect criteria or nearer show up as less percentage match?

had people abusing me through it using the notification system and messages etc.

wasted alot of time looking at ads, viewing flats etc, and I'm ultimately going to say it's all because the councils cant and wont provide sufficient housing for people in the first instance.

HOMESWAPPER IN RESPONSE TO YOUR RESPONSE...HOW DO I GET IN CONTACT WITH YOUR TEAM?

22 juin 2024
Avis spontané
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Réponse de HomeSwapper

Hi, if you have any specific queries regarding your match percentages or need to report another HomeSwapper member for acting inappropriately, please contact our Customer Support team.

To contact our Customer Support team, please use the “Contact Us” page on the HomeSwapper website (there is a link in the footer). Please provide as much information as you can to help them investigate your issue.

Noté 1 sur 5 étoiles

There's Something Odd Happening On Homeswappers

Have been on this site for 15 years. And it has been 15 years of learning about human behaviour. As a result of experiencing several swappers contacting me for swaps that were always more than 20 miles outside of the areas I had clearly stated, with properties that were NEVER relevant to my search, as well as swappers not attending viewings, or them not actually living at the addresses they claim to be tenants at! I decided to train as a behavioural psychologist. The site is now a social observational site for my students and I. It is patently clear that I will never swap via this site. If it were believable that the site has the remarkable number of time swappers that so many of us encounter, then what would be helpful, is if the site tightened its search to ONLY provide swaps that fit your criteria and NOTHING ELSE. For the site to also require all tenants to fill out a behavioural assessment form that is no less that 20 pages long, asking psychological evaluation questions. This would help to weed out time wasters. Because that has been EVERY single swapper I've encountered since signing on to this site. And I'm not alone! My neighbours have also experienced the same. As have several other tenants I've met over the years. Many chose the speculative approach, and wrote to tenants on sites or properties they were aware of being social housing, and gained successful swaps that way.
The website has clearly changed within the last 10 years. It is no longer designed to enable swaps, but rather TRAP swappers, so that we CAN'T MOVE, DON'T MOVE. Who knows who these time wasters really are. They have been multiplying over the years, to a point of creating suspicion in those of us who are genuine swappers. There's something very interesting at work. Wishing you all success in finding solutions to your move.

17 juin 2024
Avis spontané
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Réponse de HomeSwapper

Hi, to view just 100% matches you can use the “100% matches only” filter. We provide matches with less than 100% as flexibility is often key to finding a successful swap. If you have any queries about specific matches, please contact our Customer Support team.

Our aim is to facilitate as many moves as we can and we’re proud of the fact that thousands of tenants swap using HomeSwapper every month, which is why we are trusted by the largest number of tenants and social housing landlords in the UK.

With regards timewasters, updates to the website in recent years have had a really positive effect. For example, the percentage of tenants replying to their messages has massively increased.

Noté 5 sur 5 étoiles

I love my new home

I finally able to move after 3 years waiting. But it worth it. And I am so happy with my new home now.

8 juin 2024
Avis spontané
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Réponse de HomeSwapper

Thank you so much for your positive feedback Shahrbanoo. Best wishes in your new home!

Noté 2 sur 5 étoiles

Could be so much better

The website worked well before, but it's been changed in the last week and I can no longer check all my potential matches on a map at the same time. We're trying to relocate to another city and it was great to be able to check, simultaneously, distances to the services that we need, bus stops and train stations nearest to each house, it made my search much more straight forward but homeswapper has suddenly totally removed this search option. The other changes to the website they have made have made using the service really fiddly. I was going to try the app again, after deleting it the last few times because it seemed pointless having it when it didn't alert me to any notifications (essentially potential swaps!) but the app has disappeared from the Google Play store? I appreciate having the option to use this website, but it's the social housing landlords who are paying (generally) for their tenants to be able to use this service and it's just not user friendly anymore. Another moan, just quickly, there are some odd people using the service who will randomly message 'hello' or nonsensical messages totally unrelated to a swap/your home, repeatedly, regardless of whether you reply to them, but you HAVE to reply to them each time or you are penalized for failing to respond to messages, thus having features of your account frozen, such as the ability to message potential swappers. It's a daft thing for them to impose. I messaged homeswapper about it previously, after receiving really random one word messages from someone on homeswapper. Homeswapper employee told me just to reply to all the messages so my account could be used again, really silly and it just encouraged more random messages from that same person.
I guess with this whole thing it seems that no actual social housing tenants have had any input in the website, if they did I think it would be much better to use, so I'm tending to move over to searching across the endless Facebook groups instead, which for now seems much more simple... Now it's just a case of trying to find a serious swapper.

31 mai 2024
Avis spontané
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Réponse de HomeSwapper

Hi, we’re sorry to hear you’ve been having problems with the HomeSwapper website. We’ve not made any changes in the last month so please contact our Customer Support team who will investigate if there are any issues with your account. The HomeSwapper mobile app is no longer available but the mobile website works on all devices and has more tools and features to help you find a swap.

With regards messages, you do need to reply to all messages. This was done to prevent time wasters and since the rule was added, the percentage of people replying to their messages has increased significantly. However, you only need to reply to their FIRST message. Any messages after that will not affect your “Reply badge”.

Noté 1 sur 5 étoiles

Minus 1 for me.

Minus 1 for me.
The search engines easy. No swap choices very rare.
To me it seems the websites been made to palm off social housing renters.
I fact everything about aspire is to palm off renters.
Useless site I've been on three years just useless.

30 mai 2024
Avis spontané
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Réponse de HomeSwapper

Hi, we’re sorry you’ve not been successful in finding a new home yet. Thousands of tenants swap every month using HomeSwapper.

You can find help and advice on increasing your chances of swapping here - https://www.homeswapper.me/experienced-swappers/

Noté 1 sur 5 étoiles

Nothing about this site works

I have been on this site for 4 years without a single viewing. I live in a very desirable area. I have paid for a professionally installed luxury kitchen and bathroom, the photos show this. I follow up all 100% matches. 95% of these suggestions I've alreaady contracted and all are 'serious about swapping' and have been serious for 4 years. It's a broken waste of time system

27 mai 2024
Avis spontané
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Réponse de HomeSwapper

Hi Philip, we’re sorry to hear you’ve not found a new home yet. You can find useful help and advice on optimising your chances of swapping here - https://www.homeswapper.me/experienced-swappers/

Noté 5 sur 5 étoiles

Good sites and cleverly set up

You are much better than glass bop and house exchange .At least we can look like a tenancy type ,i have a tick the fixed term people .Unfortunately housing system very wrong .some rents cheap some is expensive .some flat extra luxury some. Is like council flat or house .It is not fear at all.Some people living million pound flats and they act like they own that some is not .Someone do something about tenancy type and stop giving very luxury flat to people that s not fear .Multi swap still confusing for me .

27 mai 2023
Avis spontané
Noté 2 sur 5 étoiles

Don’t bother

Homeswapper UK seems to be a site full of people who don’t actually want to swap & just want to nose around houses whilst wasting everyone’s time..

Even 100% matches, areas, home sizes, rooms etc you message them your interested & low & behold your “in the wrong location” even though your property is slap bang in the middle of their preferred location 🙄

25 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

I've tried to swap but the app keeps…

I've tried to swap but the app keeps crashes and sometimes stops.. very few times had any contact as it isn't working.coastal housing put me in this direction .no help to swap home

1 mai 2024
Avis spontané
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Réponse de HomeSwapper

Hi James, we now recommend that swappers use the mobile website (not the app). The mobile site works on any device, has no known issues, and has a lot more features and tools to help you find a swap.

Noté 1 sur 5 étoiles

Absolute rubbish HomeSwapper

Rubbish impossible to use and get anyone to help .
Should be closed down

5 mai 2024
Avis spontané
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Réponse de HomeSwapper

Hi, we’re sorry to hear you’ve been experiencing problems using HomeSwapper. Thousands of people register every month and many have successful moves.

If you need help using the website, please contact our Customer Support team explaining the problem in detail. You can also find help and advice here - https://www.homeswapper.me/help-centre/

As well as the above, your landlord may also be happy to provide assistance.

Noté 1 sur 5 étoiles

Absolute rubbish

Absolute rubbish have contact customer support numerous times to get no reply, says my password is wrong so i change it and try login in and says its still wrong, I can’t get into my account now for over a year, people must think i am rude as i cannot read there messages or reply to them, the staff need sacking

28 avril 2024
Avis spontané
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Réponse de HomeSwapper

Hi Sharon, we’re sorry to hear you’ve been having problems with your account.

Please do contact our Customer Support team again providing as much detail as possible (including the device and browser you are using) and they will investigate further and reset your password if necessary.

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