HomeSwapper Avis 

474
•
TrustScore 2 sur 5

2,0

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Noté 1 sur 5 étoiles

My landlord wouldn’t pay the fees for full account membership (even though they were the ones who suggested homeswapper) so I paid it myself via PayPal as requested. The payment has been taken and h... Voir plus

Noté 1 sur 5 étoiles

Homeswapper website is frustrating! I can't edit details where I'd like to move to. My landlord details are not right no matter how many times I correct it the wrong landlord shows up. Have to keep... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ **Excellent Service from HomeSwapper!** I’m absolutely delighted with the service I’ve received from HomeSwapper. I managed to find a home swap within just one month, which is amazing!... Voir plus

Noté 2 sur 5 étoiles

Apparently site newly updated, after customer feedback... I must have missed that survey! Not much evidence to show the site uses chosen locations to generate 'matches' appears instead to rel... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Services aux entreprises

Écrit par l'entreprise

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.


Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

474 avis

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A répondu à 78 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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2,0

Tous les avis

(474)

67 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

hard on eyesight…

online site is Difficult to use and (may come with user fees) but was unable to see that as i just looked as a guest,didn't register or login.
Found the private ads too long; the screen to bright even with my own dimmed down.
i prefer exchangelocata.
org.UK
{it's 100% free!}

23 avril 2024
Avis spontané
Logo de HomeSwapper

Réponse de HomeSwapper

Hi, we’re sorry to hear you had some issues with HomeSwapper. However, without full membership you would not be able to use many of the features or view your potential swaps.

Please note that the swap site you mention has significantly less homes registered than HomeSwapper and so your chances of finding a swap are also significantly lower. This is why HomeSwapper is the largest and most successful website for finding a mutual exchange.

Noté 1 sur 5 étoiles

cannot register

been trying repeatedly to register for the last two weeks,won,t let me onto the site,sent numerous emails which are ignored but they have taken £16 registration fee without any problems,i am very disappointed with this service,especially as there was a property which matched ours 98%!!!Lynda

4 avril 2024
Avis spontané
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Réponse de HomeSwapper

Hi, we’re sorry to hear you’ve been having problems with your account.

Please contact our Customer Support team providing details of your registration and your payment and they will investigate further.

Please note that it can take up to 5 working days to get a response at busy times.

Noté 1 sur 5 étoiles

Bunch of time wasters been trying to…

Bunch of time wasters been trying to swap for 13 years
Also the website is annoying because they keep asking to change the password reset the password every two months.
Security reasons but it's ridiculous, why does it need to be changed so often.dumb

12 avril 2024
Avis spontané
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Réponse de HomeSwapper

Hi, while we appreciate that it can be inconvenient having to change your password every 90 days, we have to take online security and protecting your data extremely seriously. This is why we have implemented the 90-day rule which is now very common on websites and is widely regarded as security best-practice.

Noté 1 sur 5 étoiles

Really poor interface

Really poor interface. I have been locked out and have repeatedly attempted to change my password. The website refuses to log me in when I do. Emailed support. No response 6 months + and counting.

6 avril 2024
Avis spontané
Logo de HomeSwapper

Réponse de HomeSwapper

Hi, we’re sorry to hear you’ve been having logging in issues. Please contact our Customer Support team again. We have raised this as a priority issue. Apologies for the inconvenience.

Noté 1 sur 5 étoiles

cold feet syndrome with house swaps these days...

I've been on this site trying to swap my house for literally years. People write to me saying they're interested and then when I say I am too, they ghost me. I just cannot believe how many times this has happened. I have a nice house and garden and all I want is to move to a different area and I'm even prepared to downgrade considerably, and still no luck! I think that people are more afraid to move since lockdowns and covid. In the past, I swapped my property several times over and it took around 2 months each time to find a successful swap. What is going on? I feel as though I am never going to get a swap :(

24 mars 2024
Avis spontané
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Réponse de HomeSwapper

Hi Emma, thank you for your feedback. Unfortunately how swappers behave away from the website is obviously beyond our control but we do sympathise with how frustrating it must be.
Please don’t give up as thousands of members do swap every month although it can sometimes take a while to find that perfect match.

Noté 2 sur 5 étoiles

Do make me laugh

It seems I've been here forever, people are too picky.
Either you want to move or you don't. What is the point of stating you want to move within the same postal code.
Don't make me laugh.
Also I think the site needs overhauling as the user interface experience isn't as smooth as it could be.
Last moan, I was approached then went to check out the area of the other swapper.
We were about to arrange viewings and then they stated they had made a mistake.
If I had another choice I'd be gone gone gone.

12 mars 2024
Avis spontané
Logo de HomeSwapper

Réponse de HomeSwapper

Hi, thank you for your feedback. Unfortunately how swappers behave away from the website is obviously beyond our control. However, if you have any specific suggestions regarding the HomeSwapper user interface, please do pass these onto our Customer Support team. We’re always looking for ways to improve the experience for our members.

Noté 5 sur 5 étoiles

The experience was great and system…

The experience was great and system very easy to use good luck to all

1 mars 2024
Avis spontané
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Réponse de HomeSwapper

Thank you so much for your feedback Robert, we are pleased to hear that your experience with HomeSwapper has been so positive.

Noté 1 sur 5 étoiles

Total waste of my time

This site should have an option to leave feedback or rate users. The amount of time wasters I had to deal with. I drove 2 hours to view someone's home, then 2 hours back. When it came to view my property, they alleged a change of circumstances.

This is after the loser kept calling me, acting keenly before I decided to make the journey, I felt like sending my petrol bill to them and bill for my wasted time.

I feel majority are bored house wives with time on their hands or the jobless who have nothing else to do, than waste other people's time. Then you have the lairs, that say a family member died after agreeing multi-swaps. The amount of deaths I had someone tell me in 2 weeks is laughable. People should be honest and not so despicable as to lie.

Then you have people who don't want to move, it's a day out to view other people's homes. They need outing on Facebook, as the only way to stop time wasters.

24 février 2024
Avis spontané
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Réponse de HomeSwapper

Hi Ben, we’re sorry to hear you’ve found the behaviour of some swappers frustrating. While we have implemented a number of tools to reduce the number of time wasters on the website, what they do away from Home Swapper is obviously unfortunately beyond our control.

Noté 5 sur 5 étoiles

They location i wanted i have got

20 février 2024
Avis spontané
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Réponse de HomeSwapper

Thank you for your feedback Zak, we are pleased to hear that you have found a home in your desired location. Wishing you all the best in your new home.

Noté 1 sur 5 étoiles

Been on homeswapper for 6 years

Been on homeswapper for 6 years, desperately trying to find somewhere suitable with no luck. We have viewed many places and had people view ours many times too. So many time wasters and unreliable people- many flats in states of utter disrepair (one place stinking of smoke and filled with flies!)

The last lady who’s flat we had arranged to view cancelled on us the evening before, even though we’d spent £30 on a train ticket up to see the place.

It’s genuinely mind boggling that there are no contracts or liaison officers for this swap process. Many people in social housing are mentally ill, ex offenders or have intellectual disabilities. A lot of the people we came across seemed unable to even process basic information or communicate properly. I’ve read reviews of people pulling out of swaps with 5 days to go!

It’s a good idea, but terrible in practice. I doubt we will ever swap and the anxiety involved in wondering if someone will cancel, ghost you, or randomly pull out isn’t worth it. Most of the properties are in terrible areas too, or just tiny… or with terrible neighbours.

Granted, this isn’t really Home Swappers fault- it’s the fault of the government and the state of the U.K. in general. But surely the site could introduce contracts and people who can assist with viewings, messaging and arranging things- it would be a lot safer too. You never know who you’re giving your info to on here.

17 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Useless

It's never been good, hardly ever matched to the area I want to go to, also they keep sending the same properties saying it a match, and not quite sure why you have to change your password every 6 months

14 février 2024
Avis spontané
Logo de HomeSwapper

Réponse de HomeSwapper

Hi Karin, we appreciate that it can be annoying having to your change your password and although we try to minimise the inconvenience that it can cause, we obviously have to take security very seriously and follow “best practice”.

With regards your matches, these should only be in the areas you specify. If you are getting any that are not, please contact our Customer Support team.

Noté 5 sur 5 étoiles

I was lucky enough to to find what I…

I was lucky enough to to find what I was looking for fairly quickly. It was a three way exchange but all went smoothly with no hic cups.

26 janvier 2024
Avis spontané
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Réponse de HomeSwapper

Hi Tracey, thank you for your positive review. Best of luck in your new home!

Noté 1 sur 5 étoiles

bad site not worth my time

Lol, this site is a waste of time.Why am I even on it, these swappers adverts must be fake. I cannot believe that there is no one that really wants to swap.

17 janvier 2024
Avis spontané
Logo de HomeSwapper

Réponse de HomeSwapper

Hi Mat, we’re sorry to hear you’ve not found a swap yet. Thousands of tenants find a new home using HomeSwapper every month.

With regards fake adverts, this is extremely unlikely because either your landlord has to approve your HomeSwapper membership or you need to pay for it yourself.

Noté 1 sur 5 étoiles

DYSFUNCTIONNAL

PLEASE 58 PER CENT OF PEOPLE RATE HOMESWAPPER 1 STAR OR BELOW

THIS IS A PURE SCAM, HOMESWAPPER IS DYSFUNCTIONAL! TOTAL WASTE OF TIME!
ONLY INTERESTED ON KEEPING YOUR DETAILS INTO THEIR DATA! I REPEAT THERE IS NOT SWAP WITH HOMESWAPPER IT IS COMPLETELY DISFUNCTIONAL AND THEY DONT CARE TO FIX THE ISSUE!

3 janvier 2024
Avis spontané
Logo de HomeSwapper

Réponse de HomeSwapper

Hi Anissa, we’re sorry to hear that the experience of finding someone to swap with has been frustrating for you. Thousands of tenants swap with us every year and 2023 was no different. This is why we are the largest and most successful service of its kind in the UK and trusted by hundreds of Housing Associations and Councils.

Noté 1 sur 5 étoiles

This website is not fit for purpose

This website is not fit for purpose. Due to the algorithm of garbage and the sites inability to allow basic commands such as requests for differing areas etc without logging off, viewing another chosen property outside it's useless algorithm, copying the page, then logging back in and pasting it. IT IS GARBAGE. They need to re design the whole site to accommodate a more user friendly facebook type of site. It is horrendously backwards. I do wonder WHO is financing this? The Housing associations and Councils who push you onto it must get some kind of financial dividends for all the placements. WHO is making money out of those trapped in social housing? Also, lets be real, there should be a disclaimer on each posting regarding neighbours issues and disrepair as your homes could be falling to bits, or your neighbour could have lots of ASB issues and the landlord will tell you to swap rather than deal with it. The whole sector is bent. This website exemplifies the ineptitude and chaos of the need for more movement. Simple searches do not work. Example. You may need a two bed but another person who "wants a one bed" is only looking to complete a 3 way swap. This whole site is a MASSIVE time waste. I wish that Gumtree still existed before eBay bought it. They had the only effective page in the country.
NB the response exemplifies my point. I stated that the algorithm disallows you to look for what you want. Therefore it is better to log out of the truncated search for a property in the area that you would like then copy and paste it and reopen your website in log off to be able to view it. Your algorithm excludes properties that would be interesting to people. Therefore the only way to view them is to block off the algorithm by signing out. Copy, paste then sign back in. The algorithm shows the same properties over and over and the simple search does not work.

31 décembre 2023
Avis spontané
Logo de HomeSwapper

Réponse de HomeSwapper

Hi, we’re sorry to hear you’ve been having problems with HomeSwapper. You should not need to log off to change any of your information or view homes. Please contact our Customer Support team with the details and they will be happy to investigate.

Noté 1 sur 5 étoiles

Unbelievable still has the older…

Unbelievable still has the older homeswapper app, that do not agree with later Android phones. Since June this year, unable to search for any properties on phone.
There seems to be only one admin staff there who is absolutely useless.
Today found another glitch, do not even allow you to save properties, what next! And pointless asking support staff, absolutely useless.

13 juin 2023
Avis spontané
Logo de HomeSwapper

Réponse de HomeSwapper

Hi Joy, the Android app is no longer available to download and we recommend you use the mobile website instead.

The mobile website has lots more tools and features to help you find a successful swap. It also has no known issues, works on any mobile device and is updated regularly.

Noté 1 sur 5 étoiles

Waste of time

Waste of time. I am in a 60 plus retirement development and get 100% matches with people not meeting the age requirements or looking totally different locations.
Raised this with homeswapper and all I got was a reply saying my age restriction was taken into account and any 100% matches met this criteria which is not the case.
There should be a section in advertisers details showing their rough age group as its just not fit for purpose as it is

19 décembre 2023
Avis spontané
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Réponse de HomeSwapper

Hi George, thank you for your feedback regarding age restricted homes and there being no way currently to filter these (apart from “Sheltered homes”). We have passed on your comments to our development team.

Noté 1 sur 5 étoiles

I’m one of the lucky ones to find a…

I’m one of the lucky ones to find a swap. The site do contain a lot of people with very unrealistic expectations in regards to what they have and what they want. This results in a lot of tyre kickers however you can weed them out quickly once you been on the site for a short time.

The app itself is very poor considering that it’s not free, it’s either paid by the user or the HS or council. The company who owns it are getting a lot of money for very little input or improvement to the app. I recently logged in and the functionality was worse than usual.

It’s a shame because for very little investment to keep the software running smoothly it would be potentially very good.

On the positive side maybe some Tech savvy people will get wind of this problem and create a better app.

19 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Avoid. It's a complete waste of time.

We signed up to this website over a year ago. All I can say is that this website is a complete waste of time. If you're looking to swap your home, there are better websites than this.

Homeswapper site is almost 75% full of properties that have no actual pictures or photos of the properties connected to them.
Even when you do request photos of properties, you are often ignored, refused or sent a rude response by the person who you have requested photos from of that property.
Try and ask homeswapper to intervene about this and they respond with a 'shrug of the shoulders' type response to say they cannot force a resident to show pictures of the property - Which defeats the object of the website really.

On the few occasions that you do manage to see photos of the properties, they are often run down middens in run down estates or people wanting to swap from their one bed terraced house/flat for a 3 bed semi-detached house.

Do yourself a favour and do not waste your time with this website.

2 décembre 2023
Avis spontané
Logo de HomeSwapper

Réponse de HomeSwapper

Hi Shaun, while we cannot force swappers to upload photos of their home we do strongly encourage it and there are processes in place to do this, e.g. they are regularly emailed prompting them to upload photos, there are multiple warnings on the website every time they log in, and some landlords will also not approve their tenants unless they add photos.
You also have the option to filter your matches to show only homes with photos.

Noté 1 sur 5 étoiles

I'm sick of them making me change my…

I'm sick of them making me change my password every half an hour

1 décembre 2023
Avis spontané
Logo de HomeSwapper

Réponse de HomeSwapper

Hi Lauren, for security we ask you to change your password every 90 days. If you are having to change it more often than this then please contact our Customer Support team for help.

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