I've ordered from htfr several times and have always found them to deliver very quickly. The records are well packed and have always been as described. Records and sleeves are accurately graded. They... Voir plus
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I would just like to take advantage of telling people in my experience that hard to find records is absolutely must if you are thinking of ordering from them Thier grading is good their pricing is... Voir plus
Records were in good condition and as described although they were very dusty and could have done with a wipe before being packaged for delivery. Nothing that 5 seconds with a micro fibre cloth wouldn... Voir plus
10/10: Flawless order processing, got them all 19 vinyl in five days 7/10: Even when sticker said Disc I, you guys delivered me Disc 2 from Attica feat Kirsty Hoiles 'Cyber Girl'. Hopefully Disc I... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
After over thirty years in business Hard To Find Records remains a trusted source for vinyl records. During this time our passion for excellent customer service (rivalled only by our passion for music!) has remained central to what we do. This is reflected in our exceptional feedback and review scores. Our UK based warehouse is located in Birmingham’s city centre and from there we ship all over the world. We ship our sturdy, tested, environmentally friendly parcels with reliable and trusted courier companies. Our UK shipping rates remain extremely competitive and all international shipments are trackable with free insurance covering you against loss or damage. We have about a quarter of a million vinyl records on our shelves, some of which you won’t find anywhere else. Our team of friendly and knowledgeable staff is happy to help you with any music related questions or order related requests. We have professional DJs, experienced producers and audiophiles on hand. You can contact us during our opening hours by phone or email. And if you ever decide to sell your vinyl collection, we can even buy your records back from you. We purchase collections of nearly any size or genre with competitive prices paid.
Coordonnées de contact
30 Hall Street, B18 6BS, Birmingham, Royaume-Uni
- 0121 236 3685
- sales@htfr.com
- www.htfr.com
4,5
Excellent
163 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
HTFR best vinyl store around
Very helpful staff. Great service. Fast refunds and delivery. Would definitely recommend. Massive selection.
19 mars 2018
Avis spontané
I’ve been buying here since 95 best…
I’ve been buying here since 95 best shop ever
9 mars 2018
Avis spontané
You're great brilliance thank you
12 janvier 2018
Avis spontané
Thank you to hard to find records I …
Thank you to hard to find records I will definitely be using this company again
3 janvier 2018
Avis spontané
Excellent company from Birmingham
Excellent company from Birmingham, I know the company since 2000 that I could travel to England from Argentina and always good products and services and rare difficult to get
19 décembre 2017
Avis spontané
Brilliant experience
Brilliant experience . I totally messed up my order, rang and spoke with ?Matt - he sorted everything out with no problem. Will definitely use HTFR again
Barbara
14 décembre 2017
Avis spontané
Great service and communication
Great service and communication. Not sure if it's the same company but I used to use to hard to find records back in the day. It has always been the best record shop.
26 septembre 2017
Avis spontané
Super fast response,excellent service
Super fast response,excellent service! :)
19 septembre 2017
Avis spontané
top company for vinyl,always dispatched …
top company for vinyl,always dispatched quickly and effeciently by the guys,would recommend to all buyers
7 août 2017
Avis spontané
One of the best online retailer for …
One of the best online retailer for us,vinyl addicts...Very fast communication and delivery!
30 mai 2017
Avis spontané
Proffessionals
24 avril 2017
Avis spontané
Excellent service.
I placed 2 orders from HTFR just recently, directly by telephone. The gentleman on the phone was very helpful and had everything I wanted in stock. The first order came 2 days later from the Royal Mail. The second order came from DPD which came the next day from ordering. Everything was packaged in strong packaging just as it was stated on their web site. The records were second hand but otherwise in good condition.
I never had a problem with them, and would purchase from them again.
17 avril 2017
Avis spontané
Thank you so much!
My orders were shipped in one day time.Really so helpful and kind staff members.Thank you very much.
Burak Harşitlioğlu
4 janvier 2017
Avis spontané
Swift service
Received my order very quickly, and was as described. Happy with purchase
17 décembre 2016
Avis spontané
Excellent Aaa+++
Been a happy customer for years ..
Had hundreds of vinyls from them .. on two
Occasions I mis-bought items that were unwanted
Or forgot I'd already owned .? Phoned explained
And exchanged for others no quibble. Job done
Nuff sed......
16 novembre 2016
Avis spontané
Messed around
Same experience as a lot of the one-star reviews. My order was 'lost in the post' and I was told to wait three weeks to confirm it. Finally confirmed, and those were supposedly the last copies, so no replacement. The one star is because they've promised to refund the value of the records, but I would go to the many other, better online retailers unless you feel like rolling the dice on whether your purchase will arrive or not.
30 septembre 2016
Avis spontané
Réponse de Hard To Find Records
The customers order was posted on the via second class Royal Mail as he requested. Sadly, we are reliant on third party couriers to deliver our items for us. He complained it had not arrived a week later. He was asked to wait another week. He rang to complain two days later, at which point we refunded him in full on the spot. This was despite him not waiting the requested period of time and he still left this review.
He seems to imply we have something to gain by lying about dispatching orders but what could we possibly gain apart from angry customers. He would also know that the records he purchased were the last copies because it states that when ordering. We did not refund that value of the records, the refund was for the full value of the order.
Apparently their MO with customers who care about vinyl condition is to block them.
----- EDIT IN RESPONSE TO HTFR'S REPLY (11:29 PM, 3/10/16) -----
An "extreme case" of bad customer service.
I'm glad this business sees chasing them up on an order that is overwhelmingly not as described as an "extreme case". The only extreme thing about this case is that I placed an order of about 50 records that mostly purported to be in Mint condition, and found that half of them were not even close, and that some of them were even unplayable.
It's rather telling that rather than honestly attempt to resolve this issue, they merely issue an impersonal response that (poorly) attempts to absolve them of guilt in the eyes of anyone else reading. Such shoddy and unprofessional customer service! The only reason they don't want to go into any detail publicly is because it is they, and only they, who are in the wrong!
---- ORIGINAL REVIEW BEGINS BELOW -----
I dealt with them once through Discogs, placed a large order, but most of it was either not as good condition as described, or was the wrong record entirely. This wasn't a problem at the time, as they gave me a partial refund on the items I was willing to keep, and paid for return postage on the items that were absolutely unacceptable.
However, I saw that they had a record I wanted that is indeed "Hard To Find" from a UK seller, so decided to give them a second chance. However, I went to add it to my shopping cart only to find that they'd blocked me from buying from them. Apparently that's what they do when you have a history of actually requiring them to provide you with what you ordered!
Of course, I could try placing an order directly through their website, but the prices on there are higher, for the most part. Would not recommend.
11 septembre 2016
Avis spontané
Réponse de Hard To Find Records
Customer was blocked from purchasing.
We don't want to go into detail about this case publicly, but it is only done in extreme cases.
Not the same HTFR as before
Next day delivery, good prices. These were actually orders via ebay and 2nd hand items but the condition was great despite not being listed and the prices were cheap.
Famously (or infamously) they were the only place that stocked the notorious 4 track "dj only" issues of ultra rare dance tunes for the same price back in the 90s although I believe the company are now under different management. I did get stung thinking i'd ordered an original which turned up as a bootleg.
I must stress though it seems they are now doing things legit and from personal experience the service was very good.
3 septembre 2016
Avis spontané
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