Hulltrains Avis 

On 9/12/25 we were travelling on the 0823 service to London Kings Cross from Hull with an elderly passenger with a wheelchair. Graham met us prior to entering the platform and guided us to the platform. On arrival to the train (as this elderly lady was travelling for personal reasons to visit family) they automatically upgraded us to first class without question. The train manager Colin and Graham went over and above to provide the smoothest journey for this lady and nothing was too much trouble. Absolutely Fantastic service.

Poor service in first class.
Train from Hull to Kings cross between Christmas and New Year.
Miserable staff in first class, clearly didn’t want to be in work today.
Never cracked his face.
Coffee was beyond stewed.
Threw the biscuits at us.
Delivered breakfast and when I asked for ketch up shuffled around in his trouser pocket until he found some.
I would recommend booking LNER any day! Completely different experience to Hull trains.

Every time I travel with Hull Trains I'm met with friendly and helpful staff. The trains are modern and clean and I think they provide a great service.

Misleading and boarding fraud, booked open return ticket to London. Downloaded there app for train times, boarded train shown and had to pay again as the train they indicated on the app was another operator, all in the small print. Very misleading do not trust Hull Trains

It is horrendous, bordering on scam ticket pricing, and the reason the British Rail System is awful compared to Europe.
09:02 Ticket price - Selby > Grantham = £71.30
09:02 Ticket price - Selby > London KX = £48.00
09:02 Ticket price - Selby > Retford = £32.00
On what planet does this make sense!?!? There can be no reasonable or sensible justification for such pricing.

The train was on time, and the staff helpful. But the whole train smelled badly. I think it was the scent of the chemical toilets wafting through the carriages. I've read a quite a few comments that say the same thing. So only two stars I'm afraid - this is a first world country, your tickets are not cheap, and you really ought to have trains that don't reek of urine. How hard can it be?
Update: They've replied quickly (see below) but an apology is noticeably absent. Just a passive aggressive ticking-off that I didn't give the date.

Regular traveller with Hull trains to London, almost never late and never cancelled unless it’s a general track issue when all companies are impacted. In addition during the strikes they kept on running.
Recently, due to engineering works, I had to use EMR, oh my gosh, I hope I never repeat that experience, Hull Trains in a different league.
Not 5 stars as trolley service not always available, but overall v satisfied.

I was on the hull train from King’s Cross to Doncaster and Sammy is an amazing conductor. She is so eloquent, kind and considerate. You can tell she cares about her passengers. I would give her 10/10. She should be nominated for conductor of the year for Hull trains. What a star!

The absolute worst company going frame people into first class block the way to the toilet with fellow passengers so a person in a wheelchair couldn’t get to the toilet and did nothing to move people what a joke stay clear there disgusting

Hull train are liars too much! I’ve been provide evidence that my experienced train was delaying more than an hour! He won’t give me compensation! I appeal them! They said delayed 15mins that’s ain’t correct, from 8:30pm at kingcross london BUT it actually 9:21pm or more! Arrive Doncaster at 10:04 but it’s actually 11:34pm! Happened last 29th Friday!

No point in going First Class. All they offer is endless tea or coffee and a horrible cheese sandwich. LNER is way better in looking after its passengers in First. Shame, Hull Trains are good but please can someone understand what a premium ticket should buy you.

Fabulous staff today on the 18.48 to Beverley. Really went out of their way to help, very friendly and very courteous. So kind and great service. We arrived last minute, too late to reserve seats but staff went out of their way to make us comfortable.

Internet speed reminds of the 90s in eastern Europe and there's only one working toilet on the whole train. Absolutely ridiculous

Absolutely terrible customer service booked for 0ctober London they cancelled the train keep contacting customer service yet they can’t even tell me what trains I am eligible to use shocking never again

Train on time, clean and comfortable at a good price to London.

After booking my ticket, when applied the site did not accept my Senior Railcard on the final payment - their mistake.

Contacted Customer Care - what a joke!!
Still waiting for my refund.

Thought Trustpilot was a later unfair on their reviews - sorry, they were spot on.

Hull train station Ladies toilet smelly an filthy. Transpennine Express train from Hull to Leeds at 7:55 also filthy, multiple seats with many stains, dirty floors.

Selby to London KX RTN train on time and clean, good staff, coffee good and sandwich okay, the carriage on the was back was a bit of a bone shaker don’t know if it was the tracks or the carriage. Not as good as other 1st class rail companies for catering but convenient station and times for me.

Not yet got to train but had a great experience because of the cheap tickets.

Michaela first class assistant
Fantastic experience and treat from Michaela from Hull
Unfortunately our train was massively delay to London King Cross but she made our journey to Peterborough entertaining and pleasant.
Really jolly las from Hull