Hulltrains Avis 

Honestly, getting first class on Hull trains feels like cattle class. And what’s more frustrating is you rarely get a seat choice. Often overcrowded and overpriced. Don’t get me started on the food choice. A crappy sandwich at best. You look at other first class train services around the world and this really is a laughing stock.

I wonder if anyone from Hull trains bothers to read the reviews! I read a review dating back several years about the stench of urnine in the carriages and today I experienced the same stench - it is disgusting! On my return journey, refreshments were being served but the staff said they didn’t have bins in which to put your rubbish - is this just down right laziness since this has never been the case before. What are customers meant to do with their rubbish - just leave it lying around. Shame on you Hull train management.

Great service from catering staff and train conductor. On time train and wonderful team working onboard.

On time. Thats all the positive I can say. The service was massively overcrowded with exit doors totally obstructed with luggage, the carriage stank as the ventilation can't cope and the seats are as comfy as 1970s school seats ie rock hard oh and no view as the greedy design means some seats can't see out . LNER always from now even if more expensive I value safety and comfort .

Carriages shake like youre derailing inside a cement mixer. But the staff are nice. They said it was normal for the carriage to shake like that.

Hull Trains Customer Service,

I am writing to express my profound dissatisfaction and demand a full refund for a recent train journey I experienced with your service. The journey, which took place on Saturday 30th March 10.33am from Hull to Kings Cross Station, was without a doubt the worst train journey I have ever encountered.

Throughout the duration of the journey from Doncaster, approximately 40 unruly individuals engaged in disgraceful behavior, including fighting, assaults, intimidation, shouting, screaming, and even stealing seats. It is utterly unacceptable that Doncaster Station permits unticketed passengers to board trains, particularly when there are families, elderly passengers, and women traveling alone who should be able to feel safe and secure.

Of particular concern were the distressing incidents that unfolded in Coach B. A single lady seated in seat 67 endured relentless abuse for the entire journey. Then missed her connection at Kings Cross. Additionally, an elderly gentleman and his wife, occupying seats 69 and 70, were repeatedly barged into as the unruly youths fought amongst themselves in the aisles after the Grantham stop.

I, too, was subjected to threats the moment these individuals boarded the train while I was with my family, simply minding my own business. It was clear that their sole intention was to be as antisocial as possible, with complete disregard for the well-being of fellow passengers.

The situation escalated to the point where the journey was marred by delays, including an emergency stop and a prolonged wait for transport police intervention at Grantham. Nothing could be done by limited staff to address the issue, only a small fraction of the disruptive passengers were removed from the train, leaving the majority to continue their disruptive behavior unchecked.I strongly urge for immediate and decisive action to be taken, including a lifetime ban for all individuals involved in the disturbance, with their identities circulated to prevent further incidents on trains.

Furthermore, I am formally requesting a full refund for the cost of my tickets as compensation for the distressing and utterly unacceptable experience endured.

This ordeal not only resulted in the ruin of my daughter's 16th birthday celebration but also led to the loss of our afternoon reservation.I trust that you will thoroughly investigate this matter and take appropriate steps to address these grave concerns promptly.

Thank you for your attention to this matter. I look forward to hearing for you immediately. As every single person on that train was put in danger due to absolute negligence and the response as I saw it was inadequate.

I need fill out a delay form and not interested in any safeguarding issues. Travelling with my two girls. Still who cares Hull Trains.

A boy got assaulted on our carriage. People were screaming and terrified , the emergency chord was pulled, we waited for one hour inbetween stations. While a gang caused havoc in our carriage. Police were unable to remove the gang so the rest of the passengers had to sit in terrified silence for an hour while the gang verbally abused passengers. An awful experience , I seeked a refund but because I booked through Trainline they said I was not entitled to a full refund. Awful. Ironically the people on the phone were very nice.

Awful experience. Two and a half hour journey and no catering facility for standard passengers, nowhere to even buy a bottle of water. They do the minimum and charge outrageous prices. The seats are rock hard, the toilet was out of order, the staff member was rude.

Booking a train is easy, and the journey itself was fine. However, their website is very bad for changing/refunding a ticket. Website not working and unable to help over the telephone. I would avoid and use other sites to book in case you need to make changes.

Lovely friendly staff, clean train and on time. Great value for money - couldn’t ask for more!

Tried to book via the website six tickets from Doncaster to London Kings Cross but when inputting my card details kept getting a message ‘technical error try again’ After three attempts checked my bank account to see three debits for the full amount but no tickets received! Rang customer service who were totally uninterested and told me to ring my bank to sort it out. Will NEVER use this train operator again.

I used hull trains for the first time today and had a pleasant experience. Train departed on time. Staff were very nice. However the best part of the service was actually the exceptional cleaner on board. The train had a good presentation and was very clean upon entering. Throughout the service from London King’s Cross today she was constantly active going up and down the train with a bag to collect rubbish and inspecting. Toilets were spotless as well. She was an older blonde lady but I just admired her work ethic and the environment was spotless. Even after some passengers left the table next to us she asked us respectfully and politely if we mind if she just swept the crumbs they left.

Whatever this women is getting paid is not enough. Great lady! Train was from on the 16th of January. Departed at 1:48pm I wish I knew her name but didn’t catch it. Kudos.

Overall great service we will use hull trains again

Brilliant service and compensated for delay of train due to tree on line. A brilliant service and can't recommend this company highly enough.

Very disappointed and feeling sad for my brother and wife as he cares for his bed bound Wife 24 / 7 who comes from Garforth once a fortnight to see his 3 sisters as he gets carers for that day and the time he would be away from home .He got to the hull station usual time only to find they had canceled the return train and had to get the next train an hour later that broke down had to wait for another he was 2 Hours late home you can imagine how frantic he was while waiting for his next train luckily he managed to get in touch with a friend . I mean come on its time these trains where sorted out someone's life may suffer due to you striking my brother is 79 and his wife is 86 get it sorted KWhite

We traveled to London this weekend 10:33 Saturday, service both the outward journey and this evening’s inward journey to Hull, leaving Kings Cross at 16:22 were very good, might I compliment your train crew for there kindness and consideration they showed to my wife and myself during both journeys they are a credit to your organisation thank you very much.

Cramped, fully booked. No food or drink service whatsoever for standard accommodation passengers which represents a couple of hundred people. Total joke. Not so much as a cup of tea. Crap company. I'm sure they'll blame the government.

Over 1 hour late departing LKX 17/08/2023. No information that the train would be over 1 hour late or what was happening. No hull trains staff visible or apparently available to provide information. We were not told we could use other train services. To get a refund I had to sign up to another website despite having the app and that refund could be done automatically. Painfully slow to get through all the refund question. Simply not good enough any of this. A total shambles.

Very clean and on time BUT cold,hard uncomfortable seats. And no food or drinks( an upgrade to 1st class wud get me this service huh!

Paid £181.99 for two returns to King’s Cross and did not get a seat for either of those journeys (2 hours of standing) and in the midst of it all Hull trains employees shouting at us to move. We were squashed in like battery hens and the sheer idea we spent that much money to not be able to sit down unless we were sat on the floor is abysmal. We will not be doing that journey again and if Hull Trains believe that is safe they need a lesson in health and safety god forbid there be a first aid issue on any of these overbooked trains because there is no way for anyone to move through the cabins. Appalling.

Emailed this company due to paying £120 for a train to London and the train stunk of urine! The cleaner was just sat playing bingo on here phone ! Vile trains filthy! Emailed then company and they replied but blocked me from
Replying !