Hunter Douglas Avis 34

Terrible customer support. Bought Smart Blinds for 12 windows. The app that operates the blinds does not give an option to change an e-mailadres. Since my old adress is going to be out of service soon, I risk losing the possibility to use the blinds. There is no customer support by phone. I have asked for support by sending several emails explaining the problem and the urgency. But I did not get an answer.

Just called Hunter Douglas in Canada looking for information on getting replacement installation clips for our Silhouette blinds. Got someone within 2 minutes who confirmed that the clips were broken, and said they would send out replacement parts no charge as there is a lifetime guarantee on the blinds. Incredible service, very pleasant customer support person by the name of Revati. So glad we bought Hunter Douglas blinds!!

Terrible service. My blinds have taken 6-7 months to be fully installed with hours spent on the phone and emailing to chase all the mistakes made by Thomas Sanderson. The communication is appalling and there is zero accountability from any member of the management team. Issues included 3 faulty motors, reps not turning up after I had turned down work to be in, being promised things that never happened and discontinued lines of fabric that is ordered. Since completing the order only 2 days ago, I have had head office contact me, not to follow up on the terrible service but to chase for the final payment and also an email threatening with debt collection. Suddenly when money is involved on their side they are able to follow up on an account. Utterly despicable.

Hunter Douglas is awful! Brought $20,000 worth of window coverings in 2016. In March 2025, our ultra glide shade roller disconnected. After several calls to H.D. main office, the customer service person John Heller, lied and said he contacted an installer to correct the situation last week. It's June and my shade is still broke and I have not heard from anyone at H.D. The Better Business Bureau is also useless.

I have problems with my duette system. First notification 10 March, first contact 20 March. First option to get a mechanic tomorrow or !!!! 30 April. I have only 39 products from Hunter Douglas, Luxaflex, duette, at home

My wife and I purchased 35 Hunter Douglass shades and blinds when we moved into our new house in 2018. 14 are motorized and some have had operating issues almost from day one. Customer service was usually helpful, until the motorized units went out of warranty. Since last spring one in the master bathroom stopped working again. The original installation company, Fresh Twist, didn't respond to voicemails I left and when I called Hunter Douglas Customer Support for help all they'd do was give me the name of a different installer. That installer has had the shade 3 times now, charged me $185 to replace the supposed broken motor and they've received some very bad advice from Hunter Douglas. Such as: the old generation 2 motors are no longer available so they had me buy a generation 3 motor. When that didn't work right, Hunter Douglas said it's because my existing battery pack wasn't big enough. So I added the bigger battery pack, which no longer fits inside the blind and looks hideous, and the blind still doesn't work. When I call Hunter Douglas for help they offer none. So it looks like I'll have to go replace 3 motorized blinds, so they match the others in the windows. They won't be Hunter Douglas. As of 2.25.25 Hunter Douglas Customer Serviced reached out to me and pledged to make it right. I'm optimistic and will revise my review accordingly if this is resolved soon.

WARNING TO ALL POTENTIAL AWNING CUSTOMERS
Hillarys and Thomas Sanderson (same company)

If you had an awning sold or replaced in the past up to 20 years, and have been charged for the take down of your old awning and paid a fee to the installers and paid between £100-£150 they was not allowed to do this and it equates to Freud and deception as your awning price included take down.

the area is a very large area of which installation south (the company) run by Spencer Chant and Justin Chant from the east coast to Northampton,all of essex, Cambridge,St albans, Lincoln, Bedford, Peterborough and down as far as Cornwall.

Salesmen and the installation manager John F are also complicit and are fully aware of the goings on,as John F warned Spencer Chant not to do it.
taking money from the vulnerable,old and customer with dementia is not on, this is deception.

i have see it first hand As i work with Justin. when i asked about this i was told That,s the way it is.
i had no control as they run the company, so i was complicit by Association as pointed out by John F.
John F Described Spencer Chant as in his words a cancer within the company.

these are facts as of December 2024.

If I could put a 0, I would. I ordered Hunter Douglas shade through COSTCO. HD have sold us damaged product and refuses to repair. I first ordered shades for 6 windows during COVID and the quality of the product was great. The mechanisms worked great and we had no issues. So, we decided to order again last November. First, they wanted almost $200 to install one shade. That is literally to attach 4 brackets! We said we will install ourselves. Then HD sent a shade with a broken mechanism and poor quality fabric that wasn’t inserted properly and as it was thin as paper, it was damaged because of the faulty attachment. Now they are saying because we didn’t use their installation services, they will not repair the shade. Buyer be cautioned! I will never order from HD again. Overprices poor quality products that are overpriced and poor customer service.

Not a good experience since 2011! Unfortunate because the founder was a true gentleman. Staff are what make a company great! More benefits more rewards, radiates happiness! I wonder how Elon Musk, Bill Gates and Jeff Bezos made their money? How many lives have they saved? And that's what it's all about! Love is all that's what my dad told me!

I regretfully share my experience with Hunter Douglas, which has been nothing short of disappointing. We placed an order for shutters in early June 2024, with a promised delivery timeframe of two months, hoping to have them installed by August. Instead, the shutters were only fitted in November—nearly three months later than promised. Each promised delivery date was pushed back repeatedly, adding to our frustration.

Throughout this ordeal, communication was sparse and unsatisfactory. We were left in the dark for long periods and had to chase updates ourselves. Claims of voicemails left on our phone were inaccurate, and despite email being the primary method of communication used initially, critical updates were not shared via this reliable channel when phone contact failed.

When I raised my concerns over the severe delay and the lack of proactive communication, the response I received was defensive, unapologetic, and at times rude. The company insisted they had met their minimum obligations and offered only a £50 compensation (just 4% of the total cost). This offer felt dismissive and inadequate given the stress and inconvenience we endured. At some points, we even questioned whether the entire process was a scam.

Spending over £1,300 on shutters is a significant investment, and I expected much better service. I cannot recommend Hunter Douglas and urge potential customers to think twice before entrusting them with their time and money.

There are many other companies out there that value their customers and provide the service you deserve, rather than leaving you feeling ignored and frustrated.

This disgusting company installed 4 blinds randomly without accurate measurements and damaged my walls. Waste of money, rude and careless staff.
Order number HQ8929

I just had the most bizarre email exchange with a representative from Hunter Douglas. I was trying to set up a site visit to discuss window treatments for a large bay window. I provided details of the window, and the preferred treatment, and included pictures.
The representative and I went back and forth in an email exchange a few times, and she basically told me the treatment I wanted wouldn’t work and offered no other option. I can’t believe that my bay window is without hope.
Also, she never started her emails with a ‘hello’ or my name. In an email exchange, that’s just plain rude. Professionals should know better if you plan to converse with customers via email.

UPDATE: I reached out to another company (Blinds by Design) and they say what I want is possible and they’d be happy to work with me. They got exactly the same information as Hunter Douglas.

This company fitted our blinds on behalf of Hillarys, Simon the first surveyor/fitter spoilt the whole experience of having three new blinds fitted to finish our new kitchen off. We had one blind arrive that didn't fit, he left us with the other two blinds up but did not programme them properly so they didn't work. When he finally came back with a new blind he proceeded to programme them all, he then said one needed a new motor. This has gone on from the first fitting day 28th May until today 5th July. Today finally we got a call from a David Gillespie, installation manager, he was in the area and came. Within no time at all he had identified the problem and got the blind working. We couldn't believe we had been left so long with a blind that didn't work when all this gentleman had to do was hit the reset button and reprogram the blind. It would have been 5 stars 🌟 for him alone but we knocked one off for the first fitters incompetence.

We purchased 16 shades for our entire home in 2020 and had them installed in 2021 for around 15K. In the last 2.5 years we have had to replace numerous motors for the shades. While HD sends you free motors we must pick up the cost for labor. About 1 month ago we had 8 shades stop working at the same time. Due to the location of the shades I knew that it was more than the motors. When I called my "dealer" they talked to their HD representative that insisted on that it had to be the motors. As an educated person with common sense there is no way that 8 motors would go out at the same. I checked my fuses, low voltage connections and everything worked fine. I asked for them to send out a service person and they declined, ordered 8 new motors. An installer was scheduled to come out to change my motors. It turns out that the issue was the actual box that houses all my low voltage wires not the motors. One of the transformers in the box blew out and it had 8 shades connected to it. Go figure!

So now I wait to receive the box and I was told that it would be around $900 of labor to have the box replaced. For a system that cost us over 15K, why is Hunter Douglas not responsible for a piece of faulty equipment that is not even 3 years old. As an architect I will never recommend this product as the representatives lack knowledge of the hardwired systems and the components are poorly made. This is why they probably offer "free" parts because it lets them iff the hook for quality control. It is extremely disappointing that since we have installed these shades we have had to spend over $1500 in labor due to poor equipment.

There are so many in between people that HD gets away with any real accountability.