Immediate Media Avis 

I took out a 6 month subscription for the Radio Times under the offer of receiving a £50 Marks and Spencer voucher. Months on and still no voucher. Emails and phone calls get you nowhere. I wish I'd read the reviews on here before signing up. I have no cancelled my direct debit.

I feel so guilty about leaving a 1 star review as I don't wish to mislead people who might read this. 1 star is far too high a rating for this totally atrocious organisation, they're a zero star provider.
They try it on with a 100% rise in the price. When you call to cancel you get one of their salespeople who miraculously comes up with a deal to keep your subscription at the same price.

However they still bill the higher amount. Refunds are impossible to obtain. Staff lie & in my case instead of processing the refund one actually extended the contract duration by a further 6 months, I hope she was happy with her commission.

This company has to be THE worst in terms of customer care. Furthermore, they think nothing of increasing your subscription payments halfway through your subscription period. It’s all about greed with them! I have had a subscription to the BBC History mag for well over 12 years but, because this greedy company increased my charges so outrageously, I’ve now cancelled my subscription. I don’t think it’s possible for me to think more lowly of them.

Order a £5 trial of 3 magazines but only received 1 of them so not really a trial just paid full price for the magazine. Customer services say they cannot do anything to help. I will not use them again and wish I'd checked on here before I ordered. Seems no one gets what they've paid for.

Absolutely awful. I've constantly emailed with no reply and it's now been a week since I was told someone would call me back within 24-48 hours. They've never delivered my magazine but had the audacity to take MORE money from me and then refund it partially because someone totally unconnected with my account asked them to.
Who is this person they've spoken to and why are they allowing a total stranger to make changes to my account? I'm worried about what personal information of mine they've given out and how they store it if random strangers can access my account details...
Immediate Media, if you're bothering to read reviews (probably not because you can't even read your emails) I'll be taking this further and I still want my money back.

Subscribed to a magazine for my wife that included a free gift book offer. The first issue arrived over 2 months later, no free gift. Called up to ask them what had happened, they said that my offer did not include a free gift when I clearly had the receipt that said it did. They cancelled that subscription and started another. Still no free gift book and I've been charged twice with not even a partial refund for the first subscription. The whole process of communication was frought with admin difficulties and I would have to say that (depsite the person on the call being very nice), they are a shocking company to deal with. Zero stars if possible.

Signed up for 6 month sub in advance and received the first edition 4 months afterwards after having to chase, missed two of the 6 and then they automatically signed me up for another 6. Meanwhile, I haven't received one edition before it is available in shops.

Put me off the product entirely, which is a shame.

Just been stung for another year subscription fee. Looked on my account a few months ago and could see no outstanding subscriptions, also no way to cancel online so you have to call, forced to listen to someone telling you why you shouldn’t cancel. I have now cancelled my Direct Debit for next years sneaky renewal!

The company renewed my annual subscription for a magazine two months early and without warning, giving me no opportunity to decide whether I wanted to continue the subscription or not. Customer service via email has been poor and I have no idea when they are going to reimburse me. I certainly won't continue with the subscription.

I continue to have a terrible service with Immediate Media. I paid for a digital subscription on the 8th Dec 2020 for my son's Xmas present.

It's Feb 2021 and I still cannot access the content.

I must have called 7+ times but no one in their CX team has any real technical knowledge to resolve basic ecommerce issues. They always say they will ring you back but they don't and pass the buck to another team in their organisation but will never put you through immediately.

I even sent an email to the CEO and he's not responded. That sort of sums things up really.

I would avoid, avoid, avoid - you'll never get what you ordered or your money back.

Awful!

When buying subscription charged 85.99 for 12 months of good food magazine, it took two weeks, several phone calls and various emails, no communication from them .I have subscribed to this magazine for many years this is the last time, avoid this company at all costs

Signed up for a free trial which was not a problem, as I felt I wasn’t getting enough from the magazine to warrant a subscription I cancelled the trial or so I thought, I have been charged a full years subscription for the Good Food Magazine but when I challenged them about the charge they had no information of my subscription I have sent numerous emails and made many calls all to no avail I managed to get my problem escalated to a manager who promised to personally sort the problem out but I’ve not heard from him either and I have been told he has now left the company allegedly ! I have now been told that the problem is with Apple as I paid via Apple Pay but because this has dragged on for so long it has passed the 60 day refund policy so I am well and truly stuck in the middle and I feel I am getting passed from pillar to post. Like several other people have commented do yourself a favour and avoid this shambles of a company.

the delivery man broke the magazine when he put it in the mailbox

If you want to save a LOT of time and money in the long run, simply AVOID anything to do with this outfit.

Ordered Christmas Radio Times in November, expected within 5 days of 8 December but still no sign. No response to email so have raised a PayPal case. Will have to buy in store instead which I wanted to avoid. Waste of time.

Set up a direct debit without my knowledge I have an account but no subscription. This is fraud I contacted my bank who recalled the direct debit and have sent them two emails. Judging by the rest of the reviews I will hear nothing back. Disgusting service and fraudulent.

I noticed a payment had been taken for a subscription renewal without my being asked or informed. So I emailed to ask if I could cancel. The customer service advisor said they'd refund in 3-5 days. I remembered to check back, and no refund had been made, so I emailed again. Another advisor said there was a problem with the refund, but she'd do it. It still hasn't been done and my last email has gone unanswered. Not sure where to go from here in terms of a) being sure the cancellation is cancelled and b) getting my money back. Really poor service.

I've had a long standing subscription to a card making magazine, which they put on hold due to Covid (even though other magazines still managed to publish during lockdown!). They took the next quarterly payment then announced two days later that there discontinuing the mag I subscribed to. I emailed them for a refund of the payment they had just taken and any outstanding from the previous payment. I was told the refund would be made within 5 days, which have now passed and still no refund. I'm looking to subscribe to a new magazine and will be making sure it's not from Immediate Media. It took three phone calls to get my money refunded.

Simply crochet has moved to paper wrapping away from recyclable plastic. The wrapper was torn all around and was of no protection what so ever.
My magazine was damaged.

No magazines sent. Money taken . No reply to numerous emails. Avoid this company!!!!!!