Immediate Media Avis 

Very bad. I subscribed for 6 months , they took the money immediately. I did not recieve one magazine. After numerous failed responses to emails they finally said I would need to just accept the online version, which is no good to me, I was looking forward to receiving the magazine. I asked for a refund- I DID NOT GET ONE. This week they tried to take more money without sending any magazines at all. Surely this amounts to theft/fraud?

I purchased a 6 month subscription to Simply Knitting at the Knitting and Stitching show on October 13th 2019. The gift was Stylecraft Batik yarn to the value of £70.The first magazine was due 222nd October and it was the Christmas issue which would have been great. However the subscription started with the magazine due around 20th November 2019.I was going into hospital around that time and thought it would be great to have the wool whilst under 6 weeks convalescence. I phoned in December as nothing received and was told the subscription gift was no longer available and I would have to have something else. The person said she would phone back in a couple of days. However I received a letter 2 days later to say that they were out of stock of the gift and I would receive it in the next 28 days.When the person concerned phoned back she obviously did not know about this. The wool was due around 15th January however nothing arrived and no explanation either. Nothing arrived by the beginning of February so I phoned again. I got nowhere. I phoned twice more and to say they were unhelpful is an understatement . I phoned in Mid March and spoke to Emma Stevens who I assumed was in their London office as that was the number I had called. She said I could have the Stylecraft Heritage wool which had a value of £65 and it would be with me initially she said in 5 days then changed it to 21 days. Nothing arrived and I called again on 17th April She apparently was not around for the next four weeks. After being passed from pillar to post again I spoke to a person called Francesca she told me that the Heritage wool was out of stock when Emma Stevens ordered it. She said that I had to accept a substitute as that was part of the contract however there is nothing to say that on the form I signed and no terms and conditions on that form either.Francesca was going to email me to tell me what I could have that was 13 days ago and again nothing. This has cost me a fortune in phone calls the customer service is non existent. We are over in 12 weeks isolation due to age and health issues and nobody seems to care a dam about this sorting out this offer. I have not renewed the subscription as I have found the magazine to not be worth the cost and the gifts these days are poor as well. The subscription staff are well aware of the situation however this company does not make any effort to provide any sort of service to their customers.This started well before the coronavirus outbreak so it cannot be used as an excuse and the magazines are arriving from the subscription department on time as normal.This is in fact breach of contract and I will be taking this matter further as soon as I can find and speak to their complaints department.

I live in the US and I've been a subscriber to BBC Good Food magazine for well over a decade. In the past I've bought gift subscriptions for family and friends. Never any issue with receiving the magazine.
Starting two years ago numerous editions failed to arrive. The few magazines that did arrive were sent out from various locations across Europe.
I contacted customer service on numerous occasions and the person on the line would extend the subscription time period. This is a useless remedy when the editions still fail to arrive (despite their promise of a fail-safe special envelope service - whatever that is) and I believe this is their standard way of fobbing off customers. An email from a customer service representative promised a remedy and a call to me from the named person - didn't happen. More fool me for taking out my last subscription in the belief I would receive the magazine.
In the last year I have received 3 editions out of 8 due to me. This is either fraud or theft. I can't decide which it is. Not so much Immediate Media as take the money and run!
I would have been prepared to pay a little more to guarantee receipt of the magazine via UK mail/courier. Another good product ruined by total lack of business execution and incompetent customer care.

Two weeks ago, I set up a new subscription for one of the knitting publications owned by Immediate Media. The deal was for £28.50 for six issues and for some reason, it was being offered by a third-party "promoter - called "magazines.co.uk". I assume this is the "norm", as I've never ordered a magazine subscription before. Then, a few days later, I saw a much better deal for the same magazine, £5.00 for five issues, being offered by "buysubscriptions.com". I had plenty of time to cancel my original new subscription with magazines.co.uk, as the first issue wasn't due to be sent to me until February. I immediately cancelled my new subscription with magazines.co.uk, which they confirmed to me they'd done over the telephone. I also followed this up with an email to their customer services team to cover all bases, so to speak. I then took out the new subscription with buysubscriptions.com for £5.00 and confirmation from them that this had been set up. I also emailed their customer services to confirm that my deal would be for £5.00 and I received an email which confirmed this, together with the order number and other related information. I was, therefore, very peed off this morning to receive an email from them saying that they'd already set up my subscription for £28.50 and would be debiting that amount from my Bank Account. I've contacted my Bank again to instruct them to ensure that no money, not even £5.00, is taken by Immediate Media, as I don't wish to deal with them again. This means I've also had to cancel the cheaper of the so-called special deals. I'm also assuming, based on my customer experience, that "magazines.co.uk" and "buysubscriptions.com" are in fact, owned and run by Immediate Media - but if they are not, then Immediate Media should in my view stop dealing with them if they want to retain their customers and attract new ones like myself. Its disappointing for me, as I won't receive the magazine which I wanted, but I just don't want to risk dealing with such poor administration, especially where my finances are concerned.

I took out two Good Food magazine subscriptions, one for a gift and one for myself. My order was not processed, apparently an order confirmation email does not mean your order has gone through, it took two calls to find this out as the first person I spoke to was so rude and unhelpful. The subscription came with a free gift, the free gift for the gift subscription came to my address, I was told on the first call "Well you'll just have to post it to them". I of course have missed out on the free gift for myself, I'll just buy a copy from the news agents

I wish there ws a facility to award negative stars. We started a subscription for Gardeners World magazine in March with the first issue as April. We have had to call EVERY month as no magazine has been delivered by the end of the first week of that month despite the edition being in our local newsagents at least one week before that month's edition. Despite their promises to investigat, monitor and call back we haven't heard a thing from them. I don't think they understand the meaning of the word "service ".