Infinity Motorcycles Avis 483

Dear Infinite Motorcycles Team,

I am writing to formally express my disappointment and frustration regarding a recent experience with your company.

On Thursday, I purchased a helmet from your website under the promise that any accessory ordered before 2pm would be delivered the next day. Unfortunately, this commitment has not been honoured. As of today, I have not received the item, nor have I been refunded.

I have sent several emails seeking clarification, but none of them have received a response. Additionally, when I called your customer service line, the person who answered was extremely rude and dismissive, not allowing me to properly explain my issue.

I am deeply dissatisfied with both the delay in delivery and the lack of professionalism in your customer support. I would appreciate a prompt response regarding the status of my order and a clear explanation of what went wrong. If the item cannot be delivered immediately, I expect a full refund without further delay.

I hope this matter can be resolved swiftly and appropriately.

Kind regards,
Jackson

Outstanding shop staff great always happy to help and friendly and big thanks to STELLA she great and laugh too

Came in for a quad lock and popped my helmet on the side and the lady behind the counter cleaned my helmet to a tee! Took my visor off got cotton buds and cleaned it up to new! Absolutely awesome people! The guy behind the counter also assisted and came out and let me try it on before to make sure it fit! Great service overall. Amazing people! 24/03/25.

I ordered a pair of TCX boots via the website. They were dispatched quickly, however I was not at home when DPD attended at my home address. DPD had conflicting messages on their tracking page, for the next couple of days. They made no further attempts to deliver the boots, before they returned the boots to infinity. The latest message two weeks later still shows (boots being returned to infinity). Totally not infinity's fault.

In the interim I had contacted infinity to see if they had received the boots. Customer Service replied, (unfortunately no named person on the e mail) and they advised me that they had been in touch with DPD, who appear have lost the boots in transit.

Despite that, infinity sent out another pair, delivered on a Saturday and within 24 hours of me having contacted them.

Whilst waiting on my boots I made enquiries with infinity in relation to helmets. Due to issues I have recently had with another motorcycle clothing outlet (not infinity), I had e mailed infinity to have a few things checked, before I placed my order. My e mails were replied to by Mike S (I won't put his full name), who was nothing short of fantastic. There were a few e mails back and forth, but nothing was too much trouble, so I ordered my new helmet and pinlock insert. Thankfully no issues with DPD delivering these items.

Infinity cannot be held responsible for the failings of DPD, (Separate review left re DPD) but what I can say is Infinity Motorcycles service, was 2nd to none.

A big thank you to Mike S and whoever I dealt with in the customer service team, for their very quick responses etc.

Great service and highly recommend.

Excellent customer service from infinity watford, such helpful staff members brandon and lauren, they assisted me with all my needs and gave me fantastic advise on the helmet i was after. I ended up buying a complete new set of leathers and boots also, friendly assistance made me feel comfortable and i thought it was time to get a new set, why not purchase from such a friendly helpful team. I spent nearly an hour discussing the pros and cons of each item i bought. 5 star service would highly recommend

Great women apparel range, great customer service, Luke in particular was super helpful, he advised me about gear and recommended few things, I left the store happy

I needed some new boots and really wanted to try some different brands this time to get a better fit. Infinity didn't have all the brands in the shop I wanted to try on but this was no issue as they ordered in 3 different brands in for me to try. I am now the proud owner of a comfy boots for the new season.
Brilliant service.

Recently ordered items some of which were out of stock. Great communication from customer services and item on my doorstep following week . Could not fault Infinity motorcycles .Definitely a return customer.

I went to the infinity store in Clapham. There was a guy named Bob he was extremely rude & very bad customer service.

This isn’t the first time I have encountered this service from Bob.

Absolutely excellent place to purchase items for items for bikers, have ordered twice and have been extremely happy with my purchases and would highly recommend infinity motorcycles to anyone

Nothing but superb the order of the item was at a super price. The dispatch was 2nd to none and received well within the time parameters. Contact from the company was superb and I would have no hesitation in purchasing from them again or recommending them to others top-notch well done guys.

Infinity Motorcycles in York - I brought a Sheoi Neotec 3 & Sena SRL3 headset at the NEC in November and quickly found it to be faulty. Took it to Infinity in York today and they found the issue, replaced the speaker with one from a new headset and told me they would "sort it with Sena". Job done, no hassle or haggling. Not only did I get a brilliant deal on the helmet and headset at the NEC show, but the customer service, when things went wrong, was 100%. This is why i but my motorbike stuff from Infinity and not off the internet

The Berinsfield store, next to H Cafe just outside of Oxford is a small store but absolutely packed with clothing and accessories - we popped in to buy a Cardo Edge Duo set intercom, staff were very helpful as usual, and when we had an issue with one of the microphones they sorted it instantly with no fuss.
This level of customer service is typical of our many visits to the store.

I recently purchased a helmet from Infinity Farnham. The staff were so welcoming and helpful taking care to customers fit my helmet and help me with other purchases. A great customer experience, thank you.

I purchased a pair of RST Paragon 6 Heated gloves from Infinity motorcycles as my usual go to bike shop Sportsbike shop hadn't got my size. So the RST Paragon 6 Heated gloves failed in December. I sent them back to Infinity,who then sent them back to RST. I was then told a while later that I could have a replacement or credit ,I asked for a replacement,I was told they would be sent out to me ( 3rd Jan 25). On the 9th Jan I'd heard nothing,so I contacted them,only to be told they were now OOS and discontinued! So how long would it have been before I'd be informed of this if I hadn't got back in touch with them? The gloves were in stock on the 3rd January when I said I wanted a replacement,but apparently they went OOS, so why wasn't this chased up??? The weather is currently freezing and I'd explained how important the heated gloves were to me because of my arthritis & Raynaud's in my hands. If your job is to manage returns then you should manage them effectively and not leave your customers in the land of nowhere and having to chase the returns/replacements themselves. I was unsure using another company at the point of my initial purchase, I should of listened to my gut feeling. I have since ordered new gloves from the Sportsbike shop today and they will be arriving tomorrow.
When your hands are freezing cold to the point of pain and tears, hearing a " Sorry love" on the phone doesn't cut it.
P.S.. In reply to your reply, you told me those gloves had been DISCONTINUED, so you couldn't get anymore. You never had a short delay in getting some more.....

Recently purchased a quad lock car play adaptor from infinity, great price and super fast delivery , can’t fault their service !

Brilliant service from online. Returns are dead easy and picked up some xmas bargains including an amazing pair of SIDI boots. As a new rider I had to call and ask about sizing, really friendly and helpful.

Rang shop about ladies boots, so helpful then popped into shop bought the boots and a jacket and gloves for husband few other bits the two chaps in the shop were great gave some advice and so helpful definitely be back

I have used their services in person and online for some years now and have always been please, BUT recently I have noticed issues/bugs with their online store such as not being able to remove items from basket, basket not updating or showing cost of items clearly and only being able to pay via paypal. All this happens even though I use different browsers on pc and mobile.

No problem with Infinity but don’t buy their Drift cameras. I’ve had nothing but trouble with mine and I’ve replaced it once already.