Infinity Motorcycles Avis 483

I purchased a TechAir10 vest from Infinity Motorcycles and due to an accident at home, I couldn't use it for for a long time. When I did use it it wasn't working. I informed Infinity Motorcycles and they told me that although it's out of warranty period by a couple of days, given that it has not been used (with the tag intact) they can send it back to Alpinestars and get it sorted. I thought that's really great customer service, but I was wrong.
First of all they sent the TechAir10 vest to Alpinestars 4 weeks after receiving it and it has been over 3 months since then and I haven't yet received it back.
When I ask them, i get the same answer every time "It will be with you as soon as we get it back".
End of the day you see how good or bad a company's customer service is only when things go wrong and in my case, Infinity Motorcycles have proven that their customer service is just ridiculous.
I will avoid them like a plague and will NOT recommend them to any of my biker friends.

James Gillard at the Gloucester branch was a pleasure to deal with, ended up buying a different jacket to what I intended after some advice. Very pleased with the service.. thanks

Absolutely 5 Star Service from Ryan & Mike during a seriously demanding day during the Motorcycle Show. First class Customer Focus & support to guide me through my Rukka Suit purchase. Thank you Guys Suit delivered as you said first thing this morning.

Placed an order online and reviewed the item that was slightly too small. Completed a return for exchange and the turn around time and communication was exceptional!

I will be shopping here again in the future, great service thank you.

I received fantastic service from Infinity Motorcycles, ordered one day and then the next day it was delivered, Great product and very reasonable price with free delivery. Would definitely recommend.

Infinity Norwich, went above and beyond to sort out a warranty claim. Staff friendly professional and understanding. Staff in store really helpful with sizing and general questions. Well good.

I went to Infinity in Gloucester to look at an Arai helmet and Cardo headset. I’d been to Helmet City the previous day and been a bit disappointed with the service. Gloucester isn’t local to me but any excuse for a bike ride! It’s a shame the store is located where it is as it’s not a very nice looking area, and not very nice from the outside, but inside is great. I was greeted by Dionne a lovely friendly enthusiastic lady and a very nice man in the store (sorry didn’t get his name) I mostly dealt with Dionne but both were super. They had the size of helmet I needed in stock throughly checked the fit and ordered me the exact one I wanted from Southampton store. Unfortunately Southampton made a mistake and shipped it back to Gloucester (a bit disappointing) but Dionne apologised profusely for this (which wasn’t her mistake at all) and went above and beyond to sort it and I received the helmet next day. I really was impressed by the super service in Gloucester and won’t hesitate to return and recommend to my biking friends. Thank you

Woody at Infinity Motorcycles in Barrack Road, Christchurch, Dorset went beyond the call of duty when I popped in to ask for help & advice. He took the time to call businesses he knew personally to sort me out. Result: problem solved! I shall be back. I was impressed and very grateful. Now that’s what I call 5- star service. Thanks Woody!

Ordered a Oxford solariser from infinity ordered Thursday morning arrived Friday morning really well packaged connected to bike and all good never used this company before but definitely will again thanks very much excellent price as well plus free delivery
Top service ⭐️⭐️⭐️⭐️⭐️

Jamie was fantastic to us, he helped us decide which camera and intercom to use. He also very kindly put it all together onto the helmet.
A really nice bloke and company.

Great service with great product. Discounts are good and delivery was quick.

The YORK store was amazing. Alex the assistant/sales person was so helpful and full of product knowledge.
The size of suit I required was not in stock but he checked and there was one in a store delivery which had just arrived. He went out the back and retrieved it.
Every one of the staff were so friendly you would have thought we had known them years. well done

Purchased a bike lock and few other bits and pieces and the bike lock was missing from the order. No response to emails. Thankfully it was just a cheap little one to take out and about, but still frustrating to lose out on the money.

Won't be using again.

I phoned Infinity Oxford branch.
I enquired re stock of , Helite Turtle E 2 air vest. The guy checked and told me stock was available in my size and in hi viz colour.
I again asked him to confirm that this is the E variant. Twice i was told it is the E and in store.
Jumped on my bike, 3 hour round trip only to find,, lanyard version was in stock and E version could be ordered in!! I wanted other items also so, my spend would have been well over£1000,, Will never set foot in an infinity store again,total waste of my time. would leave zero stars if i could.

Ordered a GoPro with accessorys kit and dry bag a week before I was travelling abroad with an estimated delivery date of the following Wednesday. They didn't have all the items to send so was waiting to dispatch my order complete in one. After emailing them to tell them my situation and I was hoping to have the GoPro before travelling they was happy to send me what they had and promised to send the remaining items when they received them in stock. I had the items that had been sent on the estimated delivery date ensuring I had the essentials to travel with. Customer service reply was within the hour and the emails back and forth to help me with my query couldn't have been any quicker. 100% would recommend ordering from them and where possible I will use them again anytime in the future. 10/10.

Infinity Glasgow
Went in with a query re my cardo spirit hd purchase.
Luke helped me with no fuss
Even put in helmet for me showing how to do in future.
Luke and girls in shop a credit to the business as well.
Keep up the great work.
Defo be back.
Biker tlr

Millie was so helpful to buy my first motorcycle equipment while I was visiting.

My experience of the camberley branch is they have the worst customer service I have ever known! I ordered my jacket online, apparently 3-5 day expected delivery in store. Contacted everyday after this point only to be lied to repeatedly. Nobody bothered to chance it up nor did they even make a note. The two names I spoke to were Tom and the manager Terry, in one of my most recent call they didn’t put the phone down correctly and I even heard them call me a dick!
I recommend nobody shop at this branch they are just children that have now interest in there job and therefore will put zero effort into helping.

Customer service is excellent!

There was a mistake with my order so I contacted their support team. A lady named Stella went above and beyond to ensure that the correct items arrived before the date I needed them. Her care, communication skills and pro activeness were superb.

Wil definitely buy more from them. Great company!

I recently went to the Blackwater store to fit out my partner with all weather touring kit. We were attended to by Luca and the store-manager Terry both of whom gave excellent advice. They were extremely attentive and gave us as much time as was needed to ensure everything was a perfect fit. With extraordinary quantities of stock I wouldn't hesitate to go back even though it's 70 miles from home.