InstaShop Avis 116

The best online Market I have ever known
They are reliable

HORRIBLE experience!!
I was im a resort and I ordered a very urgent item from the pharmacy, I waited for 3 hours, I called the pharmacy and they had my order ready but InstaShop had no driver.
They were lying in the phone saying all the time that my order was on the way. I lost my whole morning while it was easier just go and buy. Don’t relay on this company, InstaShop is a disaster. Better you go to get the things by yourself.

they send me cream cheese with mold and when i call them they said that replacement is coming ...
after 2 hours iam still waiting for the replacement and i had to call them again.
this is not the first time that something is wrong with an order.

They sent me spoiled turkey & mortadella, thank God I didnt eat it as im pregnant. Never ordering from this place again!!! When I complained, I was told they cant do anything as the “policy” states they can refund within 24 hours only. How can I possibly consume all my groceries within 24 hours and know something is ruined??Wheres the policy on rotten & spoiled food??? Customer care just had no support to give. I am never using this app again. Its not the first time I received rotten food from megamart.

For the third time in one week instashop was not only late, the product quality gets worse I have talked and called them each time and brought up the issue, all the say is we are sorry! Not food enough. What a rip off.

I used this App a lot since Covid pandemic and my favorites shops were Fresh Food market, Goumet, Metro…
But because of the poor customer service I’m thinking of delete this app.
I ordered Pampers up to 12 hours dryness, but they shipped something else. After 2,3 times received a wrong item, I sent them note to explain what I wanted, but they still sent the wrong one again. My husband called the customer service, they told him that it was the same product( but actually it was not, and different price or counting). The another time, same issue, I called them. They said ok, I’m sorry blah blah..
But after that they blocked me from Goumet, Metro and some another stores which actually I didn’t have problem with.
One of my friends had a same problem and she got blocked from Fresh food market.
What kind of service like that? If you don’t want customers, better close off your business. But if you want customer so be professional, take customers opinion and improve your service. I had never seen or experienced something immature, unprofessional and stupidly like that anywhere else.

Fraud alert!! Avoid them like the plague!!!!! They used my saved card details to place orders with a store in their app, that I did not authorise!!!!! I've reported them to my bank for fraud and I'm sure they'll be investigated. I reported this to their customer service and asked to elevate the issue but noone is interested helping me investigate which employee used my card... I've also had no apology nor refund!!! Disgusting company and I will never use them again. I hope they are shut down for malpractice.

After 3 hours of waiting I was called to say driver delivered to the wrong address and they can't contact him. I was told please wait and I will be called. No one called. Had to call again 2 times and each time just told wait. Eventually I told them to refund me as I need to go to bed. Terribly dealt with. The items were frozen goods. A replacement should have been sent as soon as it was found to be delivered to the wrong address. No one can seem to deal with this and I should never have to keep calling. Its now 11pm when I should be in bed hours ago. I will never use this service again.

My shopping is hours late on multiple occasions - so much for instant! And today, my entire dinner menu was based around one item that I ordered this morning. Shopping arrived with wrong item and now at 2:30 pm, they say it won't be available until later tonight.

Trust me, go to the grocery store yourself and forget this company. Have deleted the app.

I’m a loyal customer since Jan. 2017. Moved locations in between more than once and Instashop never disappointed. I saw the App develop further and the choices grow.
Customer service is well established with personal contact, which I very much appreciate in this day and age. Thank you for making my life easy and still being accessible when there is any issue. Because there is personal interaction, there is hardly anything that cannot be resolved with Instashop. Never disappointed in 4 years and going!

All stores of my area working with Instashop are not reliable. They double charge items, send wrong items and also weigh unfairly. After a consistent use of their service I strongly recommend to stay away from Instashop also because the customer service is useless and they never ever allow you a refund for the groceries you didn’t got delivered. Which was all the more unfair during lockdown. Thumb down

Horrible customer service! They just proved how unprofessional they are, having Added a comment on their Instagram (after receiving late delivery/wrong items and defrosted frozen items)rather than resolving the problem they decided to delete my comment and block me from their page. I’m a recent customer and it’s just shocking the measures they take to block any bad review and they only try to exhibit a perfect image. Shameful how they treat their customers.