Insure2drive Avis 

Call me please. You never answer your phone. I will not be renewing my policy with you. My policy runs out on 17th February 2024. You've added £900 to my renewal option which is now nearly £2500 a year. This is astronomical considering I've never made a claim in the 4 years I've been with you, and have never made a claim within the past 14 years. Your greed has now cost you another loyal customer. And don't tell me to opt out of the auto renewal on your portal. Tried it, and like the people that answer your phone, it doesn't work!

Needed to change policy details. Cannot change car details on portal due to "technical error". Emailed customer support and told by automatic email response to register for new portal. But of course we had already registered on the new portal. Calling 0333 number for 15 mins and being charged prob 35p per minute. Poor to low capability or non-existent customer service as far as I can tell. Update 20/1/24 I ended up cancelling the policy via the Web portal. I had read that their IT systems from Sabre had been impacted by a cyber attack. I lost confidence in this Insurance company so cancelled. The cancellation was processed in an efficient way and I received a refund in line with their published terms and conditions. Increasing rating to two stars.

Really disappointing company. I accidently cancelled my direct debit so I spent three days trying to phone them. No one ever answered, I emailed them asking to resolve but no one replied. They then cancelled my policy despite being with them for three years. There is no actual way of speaking to a human that works for this company. I won't Insure myself with them again.

Appalling service, I paid a years insurance but then needed to cancel due to changing means of transport. Called one week ago to request cancellation and refund of over £2k. All confirmed on the call and I was advised 3-5 working days. Today the following Friday 7 days later. 5 of which were working days, I have to wait 32mins on hold (paid call) to be told “it’s just been processed and should be with you in up to 5 working days” I essentially was ignored when I stated this was advised one week prior. I am honestly shocked at how an insurance company could be so incompetent.

If I could leave a zero I would.. absolutely no chance of anybody answering the phone. constantly rings no matter what time of day.
A question page for contact.. but know body gets back you.

Hello, I’m international student, i used this company on my audi A7 2015, they calculated my fee and it was 460£ per month, i was fine with this. But after a few weeks i had a accident in narrow country road. I was completely stopped at my side road. But upcoming car came and hit my right side of my car. I was first time driving in Uk and other driver brainwashed me by saying this is non fault accident. But i kept saying that this is other driver’s fault and not my fault. They demanded me to pay 1000£ for excess and they said that they will figure out this later. I wait my car 2 months to get fixed. My wife was pregnant and they didn’t give us custody cars. They said that its not available now. We paid around 1000-2000£ for transportation. after i graduated my university and decided to go back home. Wanted to ask my insurance company that what happened to result of the accident. They spent at least 4 months to figure out. Then they considered as a fault accident. Now they are demanding me 2765.76£ for the contract. Moreover, i paid my car 16k pounds in March, then sold out at 7k pounds. Their partnership garage which was innovative repair garage fixed my car and it was a total mess. Over sprayed paint, worst paint job i have ever seen. I won’t advise this insurance company to anyone who doesn’t want to get scammed. Never use this company. Now they want to sue me for not paying the outstanding fee. They reply normally at least 3 weeks later. No phone answers and messages.

No car no payout!
2 months no payout from my claim
Do not use this company - claim number hasn’t been in action for a month and you can never get through to who I need to speak to.

The worst happens being in an accident then this company just add to the stress

I did not dislike anything as I have used this policy for one year since last year 2022 and this year was the renewal date. On 29th June 2023 the policy was renewed got the certificate but today when I went to make changes, I logged in but says that policy has not been activated which means I was driving my car without insurance..weird. This review says that it should be between 1st july to 30th sept but this review mail I received in the month of October.

Signed up via comparison site , logged in to retrieve my cover note only to see the portal has an error and no documents could be received .
van was sold to
Somebody else as I could not collect due to having no insurance Proof .
Cancelled the policy and was charged £35 admin despite never having used it and not being able to retrieve any documents . Joke company

The most appalling service I have ever experienced.

After consistently telling them I could not get through to them via the telephone and requesting a ring back
I tried to pay through the portal and could not pay!
Again I tried to ring them and couldn't get through, resulting in them cancelling my policy and taking a fee of £127 when returning our money.

Through any queries raised through the portal all I got was a reply telling me to ring them?????

They have not done anything to warrant the fee!

Had a tough time with insurance as the customer service is not the very best but just had a recent call with Joe and he was very understanding and solved the issues I had.

Absolutely god awful customer service. Tried to contact to transfer insurance and price almost tripled, did a quote and was cheaper than originally was!
Tried to cancel, was told they’d be in touch within 1 business day - it’s been 2 weeks.
Even better, takes about 1-2 hour to get through to them and when you do finally get ahold of them not a single care or thought is given, like robots reading a script.

Will avoid for any future insurance, hope it helps someone not make the same mistake as I did.

My van policy was easily booked via Insure2Drive (I2D), quick and easy, however my circumstances changed and I tried to cancel my policy within the 14 days. I originally cancelled via the customer portal and was informed someone would contact me the next business day, so I waited. No-one contacted me . So I tried to call the customer sevices number, no-one picked up after 20 mins. I have tried a further 2 times, and have sent an email to their customer services. No-one has responded.

Update: after forwarding to Sabre, following an email address I took from Trustpilot, the refund was processed promptly. I will still retain my 2 star rating however as the I2D have a lot of work to do in their customer service dept.

I am not sure this company is even open. Days on end trying to get through, no email responses.
I even tried the accident helpline to get through and worryingly that was an hours wait, so I gave up. I would be very very cautious about taking insurance with them and comparison sights need ti stop advertising them.

ZERO CUSTOMER SERVICE
I spent 2 hours on hold yesterday plus sent an email
So far I am currently on hold for 45min today with no answer
It seems like you have the time to respond to negative reviews so hoping you will reach out to me... check your emails! Answer your phone!

My dad had a letter from the police today informing him his car wasn’t insured. Checked on the database and confirmed he isn’t insured.
His insurance policy is supposed to be valid until 03/03/2024 he paid over
£3. 000 for 3rd party insurance. They are not taking phone calls and have not answered my email.

I had a policy back in 2018 and I wasn’t informed about a claim made against me until Insure2Drive sends me a bill to me and asking to recover £xxxx.xx last minute. A claim I have not even come across or heard of This is ridiculous and I don’t know who or what was involved. What sort of claim numbers are they telling me to pay. All they care about are numbers and usually taking care of crash for cash and fake whiplash claims. This insurance is totally a scam. You are suppose to be on my side. Haven’t gone through the whole claim process from start to finish and demanding me to pay over £3k just because some third party is claiming for it. I have not been involved in any accident. How could this company still trade and go on. I’m going to have to report this to The Ombudsman for continuously harassing me after 5 years.

SHOCKING POOR company, avoid at all costs as you simply can not get through to anyone on the phone. Tried calling0330 024 4774 four times today and waited for between 10-30 minutes each time - stuck on hold all this time with no answer - tried emailing as well with no response

@ insure2drive - how do I cancel my policy

Awful customer service. Cannot get an answer on the phone despite hours and hours of waiting on hold. Emails tried but no response either.

Great service till this is the second year i am dealing with insure2drive co. In overall performance ok except one thing answering customer phone call. We have to wait for longtime and cannot get in touch with anyone. This is the only drowback in my point of view. Need more attention in that area.