Integra Insurance Solutions Ltd. Avis 

Absolutely wonderful service, very efficient and payment agreed and paid promptly

Just clearing out my message box and realised I forgot to review my claim for a bathroom/kitchen leak
I remember dealing with a Tom and how reassuring and helpful he was throughout the claim process, all the staff I dealt with were very good which made a first time claim a little less stressful
I was impressed and if honest a bit surprised with the handling of the claim and will be checking that Integra are part of any home insurance I take out in future
Thank you
Lena

Couldn't be happier with how my claim was handled professionally, swiftly and easily. I would whole heartedly recommend Integra.

Hi very pleased with Integra claim handlers
Quickly dealt with my claim
Thank you

Continuous communication and great all round service. Very happy with the outcome. Will stick with this insurance company and would definitely recommend

I rang Hastings and asked if my policy covered for theft and damage and was told I was. Your loss adjuster tells me I wasn’t how can I be covered for damage during a theft and not theft. Also it took 16 months to get this far. I won’t be renewing

It would be easier to say what went right! I contacted Hastings Direct on the 25th July re a carpet burn by an iron. I was then passed to a third party, Integra, who then passed me to a third party SBS!
Stuart Dixon from SBS contacted me on the 28th July asking for a photo and dimensions of the carpet to be replaced. on the same day I sent one very clear photo and dimensions. Both emails delivered. I heard nothing from Stuart until I prompted a response on the 10th August via a phone call, but not speaking directly to him!
He then asked for the dimensions again! Eventually I managed to speak to him, always on another line! He said he had received a photo only on the 28th July. I disputed this and forwarded again the email from the 28th July. As I pointed out, I would have got a delivery failure email if it hadn't delivered! I also asked him why, if he hadn't got the dimensions did he not contact me on the 29th July. He couldn't answer either question!
If I hadn't contacted SBS after 13 days, who knows if it would still be going on now!
The claim was then dealt with fairly quickly, however, no quotes were asked for, only two possibilities, Either SBS would sort a carpet and fitter or I accepted a cash settlement. I took the cash as the carpet was 11 years old and I found it hard to find a supplier of the same carpet. Luckily, taking the £100 excess into account I'm only £5 out of pocket.
Not a good experience, and I won't be renewing with Hastings again!

After reading the reviews it appears I must be the most unluckiest home owner as Integra and their third party contractors Questgates have been nothing but lying, dishonest, unprofessional and truly criminal with hidden agendas and delaying tactics at every turn. I question what is the point in insurance when you have the likes of this crowd…..financial ombudsman now involved but Integra know the home owner doesn’t have a leg to stand on so be very very aware! Two years of my life ruined

The whole process was handled really quickly and the contractor did a great job! I’m really pleased with the work (brick wall damaged and needed rebuilding).
However, I did get a little confused with the number of different companies contacting me to arrange the work or about the claim in general. It wasn’t always clear who I was dealing with and for which part of the claim they were contacting me for. Would be excellent if I could just deal with one company.
Overall, a very positive experience.
Thank you 🤩

Great customer service . Customer friendly claim form and prompt settlement

★★★★★ Reliable, honest and stress‑free

I was worried my claim for a lost ring would be difficult and slow, but Integra Insurance handled everything perfectly from start to finish. They accepted all my documents and evidence without unnecessary hassle, kept me clearly informed at every stage, and processed the payout quickly and fairly.

It’s such peace of mind to find an insurer you can genuinely trust to deliver when it matters most. No delays, no excuses — just professional, straightforward service. I would happily recommend them to anyone and will definitely remain a customer.

Great communication, fast and efficient service.

Everybody I spoke to was polite and professional especially Gaynor in HR. Five stars.

From ringing to place my claim I found the person I dealt with, extremely polite and helpful. My claim was settled quickly without fuss or complications. Nothing negative to say about my experience with integra.

Got looked after from start to finish nothing was to much trouble

I was very impressed with the people who l spoke to. They were very helpful, friendly and efficient and my claim was dealt with quickly.

The experience from start to finish has been seamless. The online claims process was straightforward and easy to use, making it simple to submit my insurance claim. The follow-up contact via both email and text message also made the process easier, keeping me informed and updated throughout.

Terrible. Following a burglary, we experienced the following issues and as such would never go near them again or recommend them:
-We were repeatedly requested to submit the same information and documents
-The individuals we were forced to deal with face to face were completely devoid of compassion and heavily implied at different times that the damage/loss was exaggerated and the incident fabricated
-We got the distinct impression that they were hoping we would get sick of such poor treatment and cancel the claim (6 months on we still have not received any money and have had to escalate the situation to the ombudsman).

This company is outstanding. I only submitted my claim on Sunday and it was settled by today. I submitted my claim on line and I rang to speak to someone on Tuesday to make sure that l hadn't missed anything out. The lady that l spoke to checked my claim, she asked a few questions and once she was happy she said she would raise a payment, she was very helpful and professional. l have just received a message to say that my claim is now completed and I would receive payment in the next 5 working days, that is just unreal. What an amazing company the service is second to none!.

We have had a problem with our drainage system and the job esd completed with efficient workmanship, and happy workers. We are delighted with everything .