Integra Insurance Solutions Ltd. Avis 

Integra Insurance handled and settled the claim quickly and with no fuss. The online claim process was easy to follow.

My experience was excellent. I can’t thank them enough for their kindness and service in repairing my ring and returning it to me as beautiful as it was before I lost the diamond. This was my engagement ring bought by my husband in 1973 so great sentimental value

They dealt with my claim quickly and efficiently. I would recommend

The whole claim was dealt with very quickly, with no lengthy, unnecessary messing about. When I correctly, queried the basis of the settlement figure, I didn’t get endless pushback, instead an extremely helpful Customer Service Representative, checked and confirmed my evidence, and altered the amount in my favour. (They way we WISH Customer Service worked, but very rarely does). Outstanding, 6 out 5!

Very efficient and helpful . Extremely reliable and knowledgeable staff

First class service from making my claim to receiving the money within 5 working days. No hassle.

One star as I can't give a minus number.
Their insurance assessor was appointed and never even visited our house. They completed an assessment from damage pictures that we sent to them. They decided, from a laptop, that a dangerous object hanging from my roof which could have killed some passer-by, was deemed to be general wear and tear.
Update:
Y
They have responded to me saying that they can't find any information about my original complaint. I guess that just about sums this company up! An insurance company that doesn't keep records.
I'll leave it up to you dear reader to draw your own opinion.

Awful experience, problem started with a water leak the contractor sent smashed the patio and then it took over a year to make progress on getting that fixed and even then it wasn’t fixed fully. Unimpressed

Helpful, professional with plenty of calls, updates and information. The local company, whom they appointed, repaired the interior of the house to a good standard and were respectful to us and our property. Did have to chase up replacement of one item but that was resolved immediately over the phone.

Was extremely happy with the speed in investigating, evaluating and accepting the quote for the work involved.
Very happy also in the speed at which the payment of my claim was processed.

Excellent service . My claim was settled quickly and the service from the beginning was easy to use . Thank you so much ..

Very helpful process, took the stress out of a worrying time. Would not hesitate to recommend Integra.

It was super easy and quick to deal with the claim online and then great people keeping you dated with your claim. Highly recommended.

Fast efficient service and I was kept up to date throughout the process

Overall my claim was settled for the full amount of loss. Everybody I spoke to was helpful and it wasn't too difficult to talk to people on the phone. However we had to have an assessor come to check our damaged floor caused by water damage from our heating system and following this and although I had submitted my own quotes to get the flooring done, they said that I had to use the Sainsburys appointed company 'SBS in Midlands' (about 3 hours away) to have the flooring done. However we did not realise that this didn't include removal of furniture, taking the old flooring up and disposing of it and concreting the hole left in the floor from the repair to our pipes . All my quotes included this and it was only by chance that a handyman said we should check about the furniture and the old flooring and when I rang SBS we found out this was not included. After several phone calls and explaining that my husband is blind and disabled, the insurance company agreed to the furniture being removed and the old flooring being taken up and disposed of but it could have meant that the contractors would have come to our house to do the flooring and would have had to cancel the appointment as our floor would not be read! It was an oversight that I didn't expect from a good company and it the assessor should have made us aware in the 1st place.

Excellent service. The online claim process was quick and easy, and my claim was handled promptly with updates via text and email. Highly recommend.

A very quick and efficient service. Very easy to complete the claim online.

I cannot recommend this insurance company enough I spoke to numerous staff & all were exceptionally professional & very kind & polite highly recommend

September 2024/2025
Excellent customer service.My claim was delt with quickly Matt and Kia and the
he lads that did the work absolute stars not only to us but also our neighbours.Everyone I spoke to were very helpful,listened to me and explained what was going to happen.They were always respectful and polite and it all went smoothly.
Highly recommended company.

Great customer service thank you Aimee Moore so helpful all the way through . Flood 4th November the contractors B S A have been amazing thank you Jeet and team .