Interhome Avis 

Paid for my villa early July - travelling 8th August. No answer from emails or telephone number provided here on trust pilot. They state that all travel documents will be provided 28 days before hand but have left us with no way to contact them - have no idea if the villa booking is real and have no way to contact them?

For a large company this is not acceptable as have no idea of to get on the plane or if I do where the villa actually is exactly or check in details? At this stage i must assume I have lost my money

I have written 5X A4 pages in a Word Document as Feedback following a 7-day rental in July 2026. It seems not possible to copy and paste this document into this box. I believe there is constructive information for the Letting Agency, for the Owner/s, and for for curious future Rental Clients. How do I upload this information?

Wir sind sehr entäuscht und WARNEN alle die Buchen
mein Mann wurde krank,wir haben am 28.06 29.06 mehrfach storniert ,seit 14 Tagen keine Rückmeldung ,so ein Saftladen ,ohne Worte ,na ja wir haben Rechtschutz

NIE Wieder

It is impossible to get in contact with this company after you have made a booking. I have sent 3 emails over a 2 week period to their "hotline" - which as far as I can see is stone cold.
I want to make a change to the date of my booking. It is not possible to do on this on their website.
I found a phone number on another review on Trustpilot 020 8068 9950 (but you can't find it on their website). I rang it and apparently according to the recorded message they are so busy they can't take my call - no offer to take my number and call me back.

If anyone from this company reads this post then get in contact with me. It's rubbish service.

Booked a two week stay in a villa in May this year. Cancelled one month before by interhome with no explanation and no refund of the original payment. Contact centre never answer. Emailed a complaint and still no response. I thought this was a reputable company but I was wrong it isn’t and it has ruined our family holiday and cost us thousands. Avoid!

Bait and Switch scam! We booked an Airbnb 8 months in advance for a music festival in town. To be given a different address for the accommodation a couple weeks before our stay. Not only was the apartment not in the advertised location, it was in a completely different town! Changing our commute to the festival from a 30 minute walk, to a 3 hour walk. Interhome refused to take any responsibility. They blamed Airbnb for the error even though Interhome are in charge of submitting and checking the information on the listing. Interhome refused to cancel our booking for a full refund even though we were missold. They then stopped replying to all our messages immediately when we clocked the scam. Airbnb stepped in and cancelled the booking for us with a full refund. We managed to book accommodation with a different host. When we arrived in town we realised the address Interhome gave us for the Airbnb was the address of their office in town and not the actual accommodation. Never ever heard anything from Interhome regarding this.
Our friends stayed in the same town also in an Interhome property. Reported their property didn’t even have a front door handle meaning they had to fight with their front door for up to an hour every time they arrived back at their accommodation to get into the property.

Avoid Interhome properties at all cost! They take your money and run!!! Not an honest company at all

I have booked a villa with Interhome and paid in full. I have contacted them repeatedly, via email, online forms, Facebook and the phone but I cannot speak with anyone and no one replies to my messages. I need a very simple question answering with regards to collecting the key, at this rate I will have to cancel! Such an awful service and it's meant to be 24/7.

struggling to get hold of anyone.
No replies to any emails or anyone picking up any phone, all recorded messages
Yet still sent an invoice. Terrible experience and very unsettling.
Shows 24/7 assistance and getting nothing 24/7

Wir hatten über Interhome eine Ferienwohnung gebucht.
Die Wohnung war desastroes. Ich unterrichtete Interhome nit Fotos. Ich habe bis heute keine Antwort
erhalten. Der Anbieter preist die Wohnung weiterhin so an.
Meine Bewertung wird garnicht veröffentlicht.
Nie wieder

terrible service!! i cancelled 2 bookings in the correct timeslot was sent a cancellation invoice and was told my refund will be deposited in my bank within couple of days! it is now 4 weeks later still have not gotten my refund back!!! but the worst part is nobody to talk to , they dont answer phones when they do they say someone will call me back which they never do, or sorry they cant help me send an email instead which i DID - countless times begging for my own due refund but every email gets ignored no reply AT ALL!! they just kept my money and IGNORING me!!!! i have done nothing wrong was only doing the right thing and they just not refunding me or even talking to me or answering me!

Bait-and-Switch scheme for additional fees.

Booked a chalet through Vrbo. Listing said €30 per stay. Interhome sought to charge CHF 90 (€98) per stay (because 3 people were staying).

Interhome was unhelpful and refused to cancel booking despite breach of contract. Had to initiate a chargeback (which the credit card processor accepted).

Avoid!!!! This is a bait and switch company that markets on Airbnb then informs you after you've paid that the property is no longer available. They then try to steer you to other less desirable places and refuse to assist in the Airbnb cancellation. Happened to me!

I booked an apartment on Airbnb and I needed to change the date by one day, over a month before we were travelling (we needed to arrive one day later than originally planned ) and they refused my change request? I then proceeded to cancel the entire reservation and they kept 50% … I don’t feel good about this.

Edit: In response to Interhome’s comment on here I have sent various messages via Airbnb but I haven’t received any response. I sent messages on May 26, June 01 and June 03 but haven’t received any reply. I will try and find a customer service email. Thanks

What a shame @Holidu and @Interhome! You canceled my vacation in Spanish because the owner "mended the house" and now you refuse to provide an alternative. You're leaving families stranded in high season. A refund is not enough when prices have tripled! Is this how you treat your customers? #HoliduScam #InterhomeReview #TravelAlert

I have used Interhome and their website many times. The site is very easy to use and their filters enable the user to home in on exactly what property is required.

I always give companies the benefit of the doubt, in particular when things go wrong, because that is the acid test. We stayed in a property managed by Interhome that was...average, with some specific issues we were unhappy with. This is an extract from the list I sent to Interhome whilst staying there:

1. The house was in a pretty grim state, in terms of cleanliness.
2. The refrigerator seal was not clean - it was filthy and clearly had not been cleaned in a long time
3. The fridge as a whole was well past its best. The exterior had significant rusting
4. The kitchen scissors were covered in congealed fat
5. The front door had a fair speckling of black mould, indicating it had also not been cleaned recently. There was evidence of damp in other places as well.
6. There was other evidence of poor cleaning
7. One of the two single beds had a worn and uncomfortable mattress with the springs clearly visible and you could feel them when you lay on it. Add to that the sheet was past its best and bobbly/rough and our daughter had a poor nights sleep on it.
8. The other single mattress, whilst comfortable, had a stained sheet. Unclear if it was permanent or just not clean
9. The double bed was reasonably comfortable initially although it was unusually high given that it had one (reasonably decent) double mattress perched on what seems like a fairly old one underneath. Over time it felt more uncomfortable and the mattress would move position over night and have to be repositioned the next day.
10. There were signs that basic maintenance had not been kept up e.g. broken fittings for what must have been a blind or curtain over the window on the front door
11. Overall the house had a smell of damp in some cupboards, and was screaming out for a deep clean
12. The house was freezing downstairs on our arrival as heaters had not been switched on.
13. One final sign that there was a lack of care: the house manual, which mentioned the owners names rather than Interhome, was full of loose sheets of paper, and had clearly not been looked at in a long time. I was perplexed that this had not been updated, given I had been told that Interhome had taken over management die to the owners challenges in letting the property. It just amplified the sense that the house is unloved and poorly managed.

All of the above jars with the extensive and effusive communication on AirBnB and by email before, during and after our stay. My complaint to the local agent remains unanswered largely, and the reason I have written this 1 star review is that today I received a cheery email asking me to post a Google review... That further irritated me as it was on top of the inability of the Customer Care team to contact me when several weeks ago I was told they would.

My suggestion: do not place great value on the slickness of this company, and be prepared to be disappointed by the level real and meaningful communication if things go wrong.

For clarity, were it not for the lousy communication I would have given them a 2 star review. My review on AirBnB was 2 star; they lose the extra one now.

Edited to add: as I cannot reply to Interhome's message below, I should make it clear whilst I accepted the refund of the cleaning fee (the bear minimum response, none of my other complaints were acknowledged or addressed. At no point did I say I was satisfied and my follow up eaimls made that clear.

Formal Consumer Warning — Apartment Icaria Barcelona (Interhome / Vrbo)

The property we rented should not be on the rental market.

We stayed at Apartment Icaria Barcelona via Interhome (also listed on Vrbo) and encountered conditions that fall well below any reasonable standard of habitability. The apartment was affected by a persistent sewage odour and significant nighttime noise disturbance, rendering it unsuitable for occupation — particularly for a family with children.

We notified Interhome immediately on the first day and requested alternative accommodation. They were unreachable and failed to provide any assistance at the point of need, leaving us with no practical option but to remain in the property.

Subsequent investigation revealed that these issues were longstanding and known to Interhome. Multiple prior guest reviews on both Booking.com and Interhome’s own platform explicitly reference the same sewage smell and noise problems. As recently as February 2026, a reviewer called for the property to be removed entirely. Despite this, Interhome continued to market and let the apartment without disclosure.

This raises serious concerns regarding misrepresentation and failure to disclose material defects.

Interhome ultimately offered a nominal 10% refund, attempting to attribute the sewage smell to wider municipal infrastructure and asserting that our completion of the stay constituted acceptance of the conditions. This position is highly questionable. Remaining in a property due to lack of viable alternatives — particularly mid-trip in a foreign city — does not equate to informed acceptance, nor does it waive a consumer’s right to redress.

A reasonable consumer would not knowingly contract to stay in accommodation affected by sewage odours. The continued listing of this property, in light of repeated complaints, suggests a disregard for basic consumer protection standards.

Any response from Interhome should be viewed in this context. Standardised customer service language does not address the underlying issue: a property with known defects being repeatedly rented without adequate disclosure.

Consumer advice:
Do not rely solely on Interhome listings. Independently verify reviews across multiple platforms (e.g. Booking.com), and use reverse image searches to identify duplicate listings and broader feedback. If you encounter similar issues, be aware that accepting a stay under constrained circumstances does not invalidate your right to pursue appropriate compensation.

I would highly advise you NOT to use this company. We booked and paid a deposit on a villa 8 months ago with them. A few weeks ago we received an email saying "unfortunately the intercom holiday residence that you have booked is not available due to an error in the calendar".
They then offered us another villa which was nowhere near the standard of the initial villa we booked. How could we be sure that Interhome wasn't going to cancel again on another villa?!
I received no apology phone call or any proper explanation as to what a "error in the calendar" actually means.
We had booked our flights 9 months ago as we are going for a wedding in August and are now left with extremely high villa prices!
Absolutely terrible service from Interhome!

Easy to book and pay deposit. Quick confirmation received via email.

I have been booking our annual family holiday with Interhome for over 20 years and have never been disappointed . I have already made bookings for our summer holiday this year and 2027 !!