Booked a two week stay in a villa in May this year. Cancelled one month before by interhome with no explanation and no refund of the original payment. Contact centre never answer. Emailed a complaint... Voir plus
L'entreprise a répondu
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I have written 5X A4 pages in a Word Document as Feedback following a 7-day rental in July 2026. It seems not possible to copy and paste this document into this box. I believe there is constructive in... Voir plus
L'entreprise a répondu
I found the Interhome website easy to use. It allowed you to apply filters to find suitable accommodation. Hopefully check in and stay will be just as good.
L'entreprise a répondu
I have booked a villa with Interhome and paid in full. I have contacted them repeatedly, via email, online forms, Facebook and the phone but I cannot speak with anyone and no one replies to my message... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'hébergement de vacances
- Chalet
- Appartement de location de vacances
- Maison de vacances
- Appartement de vacances
- Agence de location de maisons de vacances
Écrit par l'entreprise
With our wide range of holiday accommodation, there is always something to suit your holiday requirements. The perfect way to enjoy an unforgettable holiday with plenty of relaxation, space and privacy. Holiday houses, apartments cottages, chalets and even one or two castles.
Your holiday home specialist since 1965
Écrit par l'entreprise
- 5 million overnight stays every year
- More than 35.000 holiday homes and apartments available for booking
- A friendly, personal service
- An on-site, local service available at more than 200 locations
- We are available 24/7
- We can help you with your next holiday. Our customer service team is available 24/7!
Coordonnées de contact
114 Power Road, W4 5PY, London, Royaume-Uni
- +44 (0) 208 068 9950
- info@interhome.co.uk
- www.interhome.co.uk
3,0
Moyen
549 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Easy to book
Easy to book online. In addition, the administration office was very helpful in responding to an email question re availability which gave reassurance re going ahead with the booking.
22 février 2024
Réponse de Interhome
Hi Neal. Thank you for your kind feedback and positive comments. We are pleased you have found the Interhome booking process to be straight forward and efficient. Our friendly Sales Team is always available to assist with any queries and can be contacted 24/7 on 0208 0689950. Best Wishes. Your Interhome Team.
Fantastic service
We have used Interhome four times now and every time the booking process has been so easy. They don’t hassle you and only email when necessary. All information is clear and concise. Check-in at properties is so simple and the range of properties across the world is fantastic. I don’t think we’ll book with anyone again!
21 février 2024
Réponse de Interhome
Dear Ball. Thank you for your positive feedback regarding your booking experience with Interhome. We are so pleased you have been completely satisfied every time you have booked with us and we than you for your continued loyalty. Best Wishes. Your Interhome Team.
A tale of two agents
I made two calls to the 44 2080689950 number. The first person I spoke to said that he could not deal with a new booking on a Saturday because it was too busy and asked me to book on line. I explained that I wanted to enquire about a loyalty bonus, given that I had received one over the last two years. He then proposed that I ring back on Monday. Undaunted, I rang back a few minutes later, hoping to speak to a more responsive and supportive agent: fortunately somebody else answered the phone and was very happy to process my booking and request, duly confirming that I was entitled to a loyalty bonus. My faith in Interhome was duly restored!
17 février 2024
Réponse de Interhome
Dear Robert. Thank you for taking the time to post your review of your booking experience with Interhome. We were sorry to learn your first call was not very positive but happy that you called again and spoke to a member of our friendly Sales Team. We are pleased the results were more satisfactory and your comments will be passed on to the Customer Service Team for their attention. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
A very straightforward and informative…
A very straightforward and informative website with all the information you are likely to need. It offers a variety of ways to pay deposit and balance. All very efficient.
17 février 2024
Réponse de Interhome
Dear Andrew. Thank you for your kind feedback regarding your recent booking experience with Interhome. We are pleased you found the process to be simple and efficient. Best Wishes. Your Interhome Team.
Easy as a breeze👍
14 février 2024
Réponse de Interhome
Dear Miss Tam. Thank you for your kind feedback regarding your recent booking experience with Interhome. We are pleased you found the process to be simple and straightforward. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Réponse de Interhome
Dear Freeman. Thank you for taking the time to post your positive feedback. We are pleased you found our Customer Service Team to be helpful and the booking process straightforward. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Website simple and easy to use.
Website simple and easy to use.
Used interhome on at least 20 occasions and they have always been brilliant.
Particularly Christelle in Siviez. A1 service
31 janvier 2024
Réponse de Interhome
Dear Gary. Thank you for taking the time to post your positive review of the service provided by Interhome. We are pleased you have found our website to be simple and straightforward and we thank you for your continued loyalty. Best Wishes. Your Interhome Team.
Interhome is the most honest and proffesional company Ihave ever dealtwith h
Booking our apartment for our holiday was so simple to do online. We were in an Interhome property last year. The best apartment holiday we have had in a long time, so to see how easy it was to book this year's holiday was brilliant. Thank you Interhome
24 janvier 2024
Réponse de Interhome
Dear Alan. Thank you so much for taking the time to post your positive review of the service provided by Interhome. We are pleased you have enjoyed stays with us previously and we thank you for your continued loyalty. Best Wishes. Your Interhome Team.
Fairly easy to use
Fairly easy to use, just took some time for site to reach confirmation page. A bit concerned that booking had not been made. All Ok though
22 janvier 2024
Réponse de Interhome
Dear Marie. Thanks for taking the time to post your positive review of the service provided by Interhome. We are pleased you found the Interhome website easy to use. Should you have any questions, you can contact our friendly Customer Service Team 24/7 on 0208 068 9950. Best Wishes. Your Interhome Team.
Much cheaper than Booking.com
I found an appartment to rent in Florence for a week in June on Booking.com.
the same appartment was on Interhome for £250 less. The booking process was quick and easy. Obviously no idea yet (it's only January) how the property will turn out but so far so good
8 janvier 2024
Réponse de Interhome
Dear Mr Preece. Thank you for taking the time to post your positive comments regarding your recent booking experience with Interhome. We are pleased you found the process to be straightforward and easy to use. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
We rented an appointment in chamonix…
We rented an appointment in chamonix for Christmas this year, what a dreadful experience with Interhome l, we arrived and checked in to find the apartment had no bed linen and towels and we had to pay an extra charge for this! The smell of cigarettes in there was absolutely horrendous, the apartment was advertised with tv chair and outside furniture none of this was in there and we were told by Interhome they were too busy to do anything, the did give us a 15” tv!’ There were 6 of us in there with 1 sofa to sit on, this completely ruined our Christmas.
23 décembre 2023
Avis spontané
Réponse de Interhome
Dear Ms Beckett. Thank you for you comments regarding your recent stay in Chamonix. Interhome Customer Service notes your booking was made with Booking.com and therefore your booking agent will be responding to you directly. However, our Customer Service team is always happy to assist and they can be contacted 24/7 on 0208 068 9950. Best Wishes. Your Interhome Team,.
Simple and straightforward
10 décembre 2023
Réponse de Interhome
Dear Thomas. Thank you for taking the time to post your positive review of the service provided by Interhome. We are pleased you found the booking process to be easy to use and clear. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Very good website
Very good website, clear and easy to use. Particularly the ‘availability’ dates was very easy to follow, plus the payment process simple.
Accommodation pictures and description also very informative, great range of photographs.
2 décembre 2023
Réponse de Interhome
Dear Mr Pi8er. Thank you for your positive review of the service provided by Interhome. We are pleased you found the website to be clear and straight forward to use. Remember our friendly Customer Service team is happy to help with any questions you may have regarding your booking and can be contacted at info.uk@interhome.group 24/7. Best Wishes. Your Interhome Team.
User-friendly website with easy to find…
User-friendly website with easy to find relevant information
30 novembre 2023
Réponse de Interhome
Dear Peter. Thank you for taking the time to post your positive review of the service provided by Interhome. We are pleased you found the website to be easy to use. We do hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Booking clear and simple.
All good. Used Interhome in the past. Only had a positive experience. Highly recommend.
14 novembre 2023
Réponse de Interhome
Dear Ms Smith. Thank you for taking the time to post your positive review of the service provided by Interhome. We are grateful for your continued loyalty and hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Second time booking with Interhome…
Second time booking with Interhome after a really great experience last summer. The booking system is clear and easy to understand and the team at the destinations are super friendly and helpful.
23 octobre 2023
Réponse de Interhome
Dear Mr E. Thank you for taking the time to post your positive review of your second booking experience with Interhome. We are pleased you have found the process to be simple and straightforward. Our local teams are always available to assist our guests during their stay. Our Customer Service team is also available 24/7 and you can reach them on 0208 068 9950. Best Wishes. Your Interhome Team.
Appalling
We rented “Villa Amanda “ in Nerja Spain
11-18 October 2023.
The service provided by the local agents was appalling to bad. The en-suite bathroom was a disgusting disgrace, thick with black mould that had built up over months of neglect, even when we applied thick strong bleach we could not make any inroads. The villa was superficially clean, but any high surfaces were thick with dust. The outside areas of the complex have not been swept for weeks, potted plants have not been watered, the pool tiles have not been cleaned and the general maintenance and service provided was inadequate and far below international standards.
11 octobre 2023
Avis spontané
Réponse de Interhome
Dear Mr Rayson. Thank you for your comments regarding your recent stay. We would appreciate it if you could contact our Customer Service Team at info.uk@interhome.group with this information so this matter can be fully investigated. The satisfaction of our guests is of the utmost importance to us so we would ask you to contact Interhome so this can be resolved for you. Best Wishes. Your Interhome Team.
Réponse de Interhome
Dear Pauline. Thank you for your positive feedback regarding your recent booking experience with Interhome. We are pleased to learn you found the process to be efficient and straightforward. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Website booking
The website booking was explained well and easy to follow. I did try to phone to discuss one particular aspect of the villa but was unable to connect to the number provided.
9 octobre 2023
Réponse de Interhome
Dear Ms de Podesta. Thank you for taking the time to post your positive review of the service provided by Interhome. We are pleased you found the website simple to navigate. Our friendly Customer Service team is available 24/7 and can be contacted on 0208 0689950 or by email at info.uk@interhome.group. Best Wishes. Your Interhome Team.
Very clear process.
Very clear process. Accommodation was booked and confirmation received straightaway.
23 septembre 2023
Avis spontané
Réponse de Interhome
Dear Cathy. Thank you for taking the time to post your kind comments regarding your recent booking experience with Interhome. We are pleased you found the process to be straight forward and efficient. Best Wishes. Your Interhome Team.
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