Booked a two week stay in a villa in May this year. Cancelled one month before by interhome with no explanation and no refund of the original payment. Contact centre never answer. Emailed a complaint... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have written 5X A4 pages in a Word Document as Feedback following a 7-day rental in July 2026. It seems not possible to copy and paste this document into this box. I believe there is constructive in... Voir plus
L'entreprise a répondu
I found the Interhome website easy to use. It allowed you to apply filters to find suitable accommodation. Hopefully check in and stay will be just as good.
L'entreprise a répondu
I have booked a villa with Interhome and paid in full. I have contacted them repeatedly, via email, online forms, Facebook and the phone but I cannot speak with anyone and no one replies to my message... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'hébergement de vacances
- Chalet
- Appartement de location de vacances
- Maison de vacances
- Appartement de vacances
- Agence de location de maisons de vacances
Écrit par l'entreprise
With our wide range of holiday accommodation, there is always something to suit your holiday requirements. The perfect way to enjoy an unforgettable holiday with plenty of relaxation, space and privacy. Holiday houses, apartments cottages, chalets and even one or two castles.
Your holiday home specialist since 1965
Écrit par l'entreprise
- 5 million overnight stays every year
- More than 35.000 holiday homes and apartments available for booking
- A friendly, personal service
- An on-site, local service available at more than 200 locations
- We are available 24/7
- We can help you with your next holiday. Our customer service team is available 24/7!
Coordonnées de contact
114 Power Road, W4 5PY, London, Royaume-Uni
- +44 (0) 208 068 9950
- info@interhome.co.uk
- www.interhome.co.uk
3,0
Moyen
549 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
InterHome company was responsive to my…
InterHome company was responsive to my enquiries about the accommodation and made the actual booking process straightforward and clear.
2 décembre 2022
Réponse de Interhome
Thank you for taking the time to post your positive review of the service provided by Interhome. We are really pleased you found the process to be simple and straightforward. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Very happy with the ease of use.
Was easy to navigate the site and I managed to find the ideal accommodation for our holiday next year. The checking out process was clear and any easy to complete. Would use again.
30 octobre 2022
Réponse de Interhome
Dear Scott. Thank you for your positive feedback regarding your recent booking experience with Interhome. We are happy to learn you found the Interhome website easy to use and we hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Easy to navigate web site
Easy to navigate web site, simple and clear system, happy days…
16 octobre 2022
Réponse de Interhome
Dear Gary. Thank you for taking the time to post your positive review regarding the booking process with Interhome. We are happy you found our website to be straight forward and efficient and hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Holiday apartments
WE have used Interhome for many years, They are straight trustworthy and efficient.
15 octobre 2022
Réponse de Interhome
Dear Glen. Thank you for your kind comments and your continued loyalty booking with Interhome. We are pleased you remain completely satisfied with the service offered by our company. As you know, the Interhome team is here to assist you with your booking, before, during and after your stay and can be contacted at 0208 068 0950. Enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Easy to use and informative web site.
10 octobre 2022
Réponse de Interhome
Dear Stephen. Thank you for taking the time to post your positive review of the service received from Interhome. We are happy to learn you found our website to be straightforward and informative. We hope you enjoy your stay with us. Best wishes. Your Interhome Team.
Booking was made easy.
10 octobre 2022
Réponse de Interhome
Dear Christine. Thank you for your kind feedback. We are pleased you found the Interhome booking process to be straightforward and efficient. Please remember our friendly Customer Service Team is available on 0208 068 9950 should you require any further assistance. Best Wishes. Your Interhome Team.
Réponse de Interhome
Dear Mark. Thank you for taking time to post your positive review regarding your recent booking experience with Interhome. Remember our friendly Sales Team is available 24/7 to assist you with any queries you may have regarding your booking. You can contact them at 0208 068 9950 - they will be happy to help. Best wishes. Your Interhome Team.
Issue with payment screen
Issue with payment screen - quick phone call - extremely helpful young lady sorted it straight away. Completed booking by phone - simple, but then Interhome have always been efficient.....must be because they are Swiss!
23 septembre 2022
Réponse de Interhome
Dear Keith. Thank you for your positive review regarding your recent booking experience with Interhome. We were very pleased to learn our friendly Customer Service team was able to assist you. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Easy and straight forward to navigate
9 septembre 2022
Réponse de Interhome
Dear Jeremy. Thank you for taking the time to post your positive review of the booking service received from Interhome. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
What a joke of a company
THE LACK OF CUSTOMER SERVICE IS APPALLING.
I booked a cottage in Devon to take my pet along and booking.com didn't include it within the price so tried to call them who told me the booking was through Interhome, Interhome emailed me to contact the keyholders direct which i did, only to be told by them that they were unable to add anything to my booking or take a payment and that it would be interhome that would need to take the payment and add my dog to the booking. when i called interhome back they told me they couldn't do that but would make a note that i was taking my pet. I asked them to waive the charge as I have been passed from pillar to post, they said they couldnt do that until after I had departed on my trip as it would be the customer care department who could authourise that. So I cant pay for my dog and cant get them to waive the charge until i go on my holiday with my dog which i cant pay for. IS IT ME??????
5 septembre 2022
Avis spontané
Réponse de Interhome
Dear Mr Harness. Thank you for your comments, from which we were sorry to learn you have been disappointed with the service provided. We would welcome the opportunity to investigate this for you and would appreciate it if you could contact our Customer Service Team at info@interhome.group. Our aim is to provide the best level of customer service for all our guests both before, during and after your stay with us. We look forward to hearing from you. Best Wishes. Your Interhome Team
So far so good.............
Interhome is not an Organisation I am familiar with at all, but I ran in to them during my quest to find a place in France for a month in September.
I needed to contact them to ask about how many dogs I can bring to the property we were looking at. A VERY helpful Lady (Elizabeth??) took my call within 30 seconds and explained the process. She or one of her Colleagues would need to contact the Owner.
Within an hour or so another v helpful Lady (Francesca) confirmed our booking subject to permission from the Owners, but she was on it.
Fingers crossed that all will be well, but I certainly cannot fault Interhome for their proactive Customer Service. Nice.
Thanks Folks. Andy
30 août 2022
Réponse de Interhome
Dear Andy. Thank you for your kind comments. We are pleased to hear our friendly Customer Service Team has been able to assist you with finding suitable holiday accommodation. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team
Interhome are not trustworthy
Have recently returned from Denia, Spain - Villa Buena Vida (booked via Airbnb)
When I booked the villa the check in time stated was 2pm - 4pm. I booked transport from Valencia based on this time. A week or so before we arrived we were sent travel documents which changed the check in to 4pm - 7pm. Then due to delays with the villa being cleaned we did not gain access to almost 6pm. A whole afternoon was wasted. When we finally gained access a number of rooms stank of smoke.
The dishwasher door did not close properly and water leaked onto the kitchen floor. We could not use it. This was reported on Sunday but not fixed until the following Thursday afternoon.
The blind in the upstairs main bedroom could not be raised meaning we could not use the balcony. This was reported on Sunday but not fixed until the following Thursday afternoon.
The door on the upstairs shower was broken and unsafe to use. This was reported on Sunday but not fixed until the following Thursday afternoon.
If I had known we would not have access to the villa until 6pm, have no dishwasher, shower or balcony until the last day I would not have booked the villa.
When I requested compensation, Interhome said they would investigate. Actually what they did was play the Airbnb system, so that the 72 hour period in which to complain to Airbnb was exhausted. Now they just ignore my emails. Terrible way to treat a customer with a legitimate complaint.
6 août 2022
Avis spontané
Réponse de Interhome
Dear Mr Carter,
Thank you for your post from which we are sorry to learn you are unhappy with the service received. We note the Airbnb Customercare team has been communicating with you, regarding the points raised. We do ask that if you remain unhappy with the response received, please contact us at customercare.uk@interhome.group so a full and clear response can be sent to you.
Kind regards,
Interhome group
Very easy to use and immediate responses
25 août 2022
Réponse de Interhome
Dear Mr Swales. Thank you for taking the time to post your positive review of the booking service provided by Interhome. We are happy you have been completely satisfied to date and hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
I hadn't heard of Interhome previously…
I hadn't heard of Interhome previously so was a little nervous booking in early 2020. However, they were extremely helpful in postponing our holiday due to the pandemic to 2021, and then to this year. The house, when we got there this summer, was excellent - as described - great quality and as described. The host was really pleasant and helpful and the area we stayed in (Porec) was really lovely and has great watersports, plentiful tennis courts, beautiful sea temperatures (pebble beaches) and was very reasonable price-wise for eating out and general excursions. I would definitely use Interhome to book a holiday again.
17 août 2022
Avis spontané
Réponse de Interhome
Dear Ms High,
Thank you for booking with Interhome and taking the time to send us your review. Our main goal is customer satisfaction so we are more than happy that the booking process, the changes involved, service on spot and property fulfil your expectations. It would be our pleasure to welcome you back again.
Kind regards,
Interhome group
Lovely rented holiday home as…
Lovely rented holiday home as advertised . Roomy , well equipped , great parking , perfect location , well maintained . Helpful interhome staff . Easy to book . Good communication. Delayed one year due to covid .
7 août 2022
Réponse de Interhome
Thank you for your kind comments regarding your booking and accommodation experience with Interhome. We are pleased to hear you were happy with the service provided at the time of booking and during your stay with us. We hope to be able to assist you with your self-catering holiday in the future too!
Kind regards,
Interhome
Réponse de Interhome
Thank you for your kind words, we do try to offer you the best possible service, both during the booking process, and when you get to your property - Enjoy your holiday!
Kind regards,
Interhome group
Simple and quick to book.
21 juillet 2022
Réponse de Interhome
Dear Paul. Thank you for your kind comments regarding your recent booking experience with Interhome. We are happy to learn you found booking with us to be straight forward and easy. We do hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Good description and photos of…
Good description and photos of accommodation, easy booking and simple options.
19 juillet 2022
Réponse de Interhome
Dear P Siggers. Thank you for your kind feedback regarding your recent booking experience with Interhome. We are pleased you found the process to be straightforward, with clear description and photos of the accommodation. Should you have any questions regarding your booking, our Customer Service Team is available 24/7 to assist you. Best Wishes. Your Interhome Team.
Nice and easy to book
Nice and easy to book. Feel a little more information could have been given and email request still didn't totally answer this. Still, good to see how easy it is to book and confirm details. Property we booked had plenty of pictures which is always reassuring. I'm just hoping that I'll continue to get answers from the interhome team when asked.
16 juillet 2022
Réponse de Interhome
Dear Ratatat. Thank you for your feedback regarding your recent booking experience with Interhome. We are pleased you found the process to be straightforward and efficient. Should you have any enquiries regarding your booking, our friendly Customer Service Team is available 24/7 on 0208 068 9950. Best Wishes. Your Interhome Team.
Absolutely terrible
Absolutely terrible. Waited over a week for a very rude and impersonal response and they told me to go to the tourist board for the information i requested anout renting one of their properties. They falsely advertise as an individual host on air b n b..avoid
15 juillet 2022
Avis spontané
Réponse de Interhome
Dear Sharon. Thank you for taking the time to post your feedback. We are sorry you received a short response via Airbnb regarding an Interhome property. Interhome is a professional host with Airbnb and responses to enquiries through the Airbnb chat can sometimes be delayed or automated. This is due to the extreme volume received. Please contact our Customer Service Team directly on 0208 0689950 for more detailed information and assistance. We are available 24/7. Best Wishes. Your Interhome Team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.