Booked a two week stay in a villa in May this year. Cancelled one month before by interhome with no explanation and no refund of the original payment. Contact centre never answer. Emailed a complaint... Voir plus
L'entreprise a répondu
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I have written 5X A4 pages in a Word Document as Feedback following a 7-day rental in July 2026. It seems not possible to copy and paste this document into this box. I believe there is constructive in... Voir plus
L'entreprise a répondu
I found the Interhome website easy to use. It allowed you to apply filters to find suitable accommodation. Hopefully check in and stay will be just as good.
L'entreprise a répondu
I have booked a villa with Interhome and paid in full. I have contacted them repeatedly, via email, online forms, Facebook and the phone but I cannot speak with anyone and no one replies to my message... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'hébergement de vacances
- Chalet
- Appartement de location de vacances
- Maison de vacances
- Appartement de vacances
- Agence de location de maisons de vacances
Écrit par l'entreprise
With our wide range of holiday accommodation, there is always something to suit your holiday requirements. The perfect way to enjoy an unforgettable holiday with plenty of relaxation, space and privacy. Holiday houses, apartments cottages, chalets and even one or two castles.
Your holiday home specialist since 1965
Écrit par l'entreprise
- 5 million overnight stays every year
- More than 35.000 holiday homes and apartments available for booking
- A friendly, personal service
- An on-site, local service available at more than 200 locations
- We are available 24/7
- We can help you with your next holiday. Our customer service team is available 24/7!
Coordonnées de contact
114 Power Road, W4 5PY, London, Royaume-Uni
- +44 (0) 208 068 9950
- info@interhome.co.uk
- www.interhome.co.uk
3,0
Moyen
549 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Returning client
This is the first time I have used Interhome for many years, glad to see they are still up there with the best.
23 avril 2023
Réponse de Interhome
Dear Fred. Thank you for your kind feedback regarding your recent booking experience with Interhome. We are pleased you have booked again with us and we hope you enjoy your forthcoming stay. Best Wishes. Your Interhome Team.
good communication thanks very much
23 avril 2023
Réponse de Interhome
Dear Steven. Thank you for your positive feedback. We are pleased you were happy with the booking process with Interhome. Our friendly Customer Service Team is happy to help 24/7 and can be contacted at 0208 068 9950. Best Wishes. Your Interhome Team.
Very easy to book
10 avril 2023
Réponse de Interhome
Dear Nicholas. Thank you for taking the time to post your positive review regarding your recent booking experience with Interhome. We are pleased you found the process to be simple and straightforward. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Absolutely appalling
Absolutely appalling
Booked a villa in Italy in January and received an email in April 6 weeks before our holiday to say the booking was cancelled. No explanation why! Offered 3 totally unsuitable replacements. Have had to book a different villa with another company and of course it’s not where we want it and the price is more expensive due to the last minute booking. Avoid at all costs if you actually want to go on holiday!
12 avril 2023
Réponse de Interhome
Dear Pip. Thank you for comments regarding your recent booking experience with Interhome. We are sorry to learn the original accommodation booked was made unavailable due to unforeseen circumstances. Please be assured that such changes are rare and Interhome will always offer suitable alternative accommodation or a full refund if preferred. We are sorry the other villas offered were not considered acceptable on this occasion. Our Customer Service team is available 24/7 to answer any questions you may have and provide additional support. Tel: 0208 068 9950. Best Wishes. Your Interhome Team.
Very easy to book,needed to alter dates…
Very easy to book,needed to alter dates slightly and
this was done quickly over the telephone.
Found them helpful and efficient.
29 mars 2023
Réponse de Interhome
Dear Ronald. Thank you for taking the time to post your positive review of your recent experience of booking with Interhome. We are pleased to learn our friendly reservations team were able to assist you promptly with your change of dates. Best Wishes. Your Interhome Team.
3 different cards payments failed
3 different cards payments failed, bank fraud department questioned why payments going to a German company. (Uk web address, office in London, local branch in town of accommodation,)
Lots of hassle, had to ring up owner of resort to confirm new payment procedure,
Got there in the end…
5 avril 2023
Réponse de Interhome
Dear Mr. Wright,
The feedback we receive is of the utmost importance to us and is paramount to the quality control of our services. We are sorry you experienced some difficulty with the payment of your booking. Interhome is one of the largest providers of self catering holiday accommodation in Europe and a member of ABTA. We therefore have offices in many locations worldwide and offer a comprehensive range of secure payment methods for customers. Our friendly Customer Service team is available 24/7 to assist you with any query and can be contacted on 0208 068 9950. If you would like a full explanation of our company structure and payment processes, please contact us at info.uk@interhome.group.
Thank you for the opportunity to restore your confidence in our company.
We look forward to hearing from you.
Kind regards,
Interhome group
Booking a property was quick and easy…
Booking a property was quick and easy to do. The payment process was also very simple.
26 mars 2023
Réponse de Interhome
Hi Lindsay. Thank you for taking the time to post your positive feedback regarding your recent booking experience with Interhome. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Simple booking process with all options…
Simple booking process with all options set out clearly and immediate confirmation.
18 mars 2023
Réponse de Interhome
Dear Janet. Thank you for taking the time to post your positive review regarding your recent booking experience with Interhome. We are happy to learn you found it to be straight forward and clear. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Great rates,easy process,nice locations
15 février 2023
Réponse de Interhome
Dear Ms Tataru. Thank you for your kind feedback regarding your recent booking experience with Interhome. We are pleased you are happy with the process, pricing and destinations offered. Please do not hesitate to contact our friendly Customer Service Team on 0208 068 0950 should you require any further assistance. Best Wishes. Your Interhome Team.
Very simple and straightforward
Very simple and straightforward. Initial problem with payment process buteasily overcome.
12 février 2023
Réponse de Interhome
Dear Pete. Thank you for taking the time to post your positive feedback regarding your recent booking experience with Interhome. We are sorry the payment process was not initially successful but happy our Customer Support Team were able to assist you with this. Best Wishes. Your Interhome Team.
Easy clear understandable
10 février 2023
Réponse de Interhome
Dear Sally. Thank you for your positive feedback regarding your recent booking experience with Interhome. We are pleased you found the process to be clear and straightforward. Best Wishes. Your Interhome Team.
Very very simple process
4 février 2023
Réponse de Interhome
Dear John. Thank you for your kind feedback. We are pleased you have found the booking process to be a straightforward one. We hope you enjoy your forthcoming stay with us. In the meantime, please do not hesitate to contact our friendly Customer Service Team on 0208 068 9950 should you require any further information. Best Wishes. Your Interhome Team.
Very clear and transparent process
24 janvier 2023
Réponse de Interhome
Dear Stephen. Thank you for your positive review regarding your recent booking experience with Interhome. We are pleased you have found the process to be clear and straightforward. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
The website is very easy to use
The website is very easy to use & shows clearly which costs are & aren't included
22 janvier 2023
Réponse de Interhome
Dear Ian. Thank you for your kind comments regarding your recent booking experience with Interhome. We are happy to learn you found the process to be simple and straightforward. Best Wishes. Your Interhome Team.
Réponse de Interhome
Dear James. Thank you for your kind feedback regarding your recent booking experience with Interhome. We hope you enjoy your forthcoming stay with us. Best Wishes. Your Interhome Team.
Simple and straightforward booking.
14 janvier 2023
Réponse de Interhome
Dear Matt. Thank you for taking the time to post your feedback regarding your recent booking experience with Interhome. We are pleased you found the process to be straightforward and clear. Best Wishes. Your Interhome Team.
Got there in the end …
I was searching for a particular property and didn’t find it the first time. Now I have, I’m happy with the process
30 décembre 2022
Réponse de Interhome
Hello Ms Fisher,
We are pleased to hear that you were able to find the property of your preferences on our listings. Thank you for the positive feedback. We wish you an enjoyable time at your holiday rental stay.
Kind regards,
Interhome.
Easy to book and several useful payment…
Easy to book and several useful payment options offered
16 décembre 2022
Réponse de Interhome
Hello Alan,
We are glad to hear that our booking system meets your expectation with regards to payment convenience. We look forward to welcome to your holiday accommodation in the future.
Kind regards,
Interhome.
Simple
Simple, effective, competitively priced and a very good customer relationship care. Interhome has a definite edge over all the other research sites, even Airbnb. I've used it three times now, easy to search, to book and to get help from customer care if needed.
13 décembre 2022
Réponse de Interhome
Dear Jack. Thank you so much for your kind feedback. We are pleased you remain happy with the service received and are grateful for your continued loyalty. Best Wishes. Your Interhome Team.
I found the site very easy to navigate
I found the site very easy to navigate, with prompts and confirmations at each step in the booking process.
6 décembre 2022
Réponse de Interhome
Dear Christine. Thank you for your kind feedback regarding the service provided by Interhome. We are pleased to hear you found the site easy to us and the booking process to be clear and straightforward. We hope you enjoy your forthcoming stay with Interhome. Best Wishes. Your Interhome Team.
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