International Movers Network Avis 97

My experience with IMN relates to a move from the USA to Melbourne, Australia. This was made at a time when international shipping was in a state of chaos during the COVID pandemic, so my expectations were not high concerning the speed of pickup, transport and delivery. IMN's quote was very competitive, and initial loading of my property was carried out swiftly and efficiently. Transportation involved passage on three ships, but connections occurred rapidly and the goods arrived at the port in Australia in a surprisingly timely manner. Clearance through Customs and delivery to my home in Melbourne were again performed swiftly, and everything turned up in good condition. Communications with the IMN staff and with the final stage delivery company (Star Moving) throughout the process were excellent. I could not have asked for better service overall.

IMN provided the storage and shipment of our personal items when we relocated from Geneva, Switzerland to Long Island. They were excellent. We were unable to receive our shipment immediately (having just bought a new house) so they stored our items until we were ready to recieve them. When delivery day arrived, their crew was punctual, outprofessional and exceedingly efficient. Through the experience the Team at IMN (John, Ilana and Gal) were highly responsive and supportive as moving ain't easy. Thank you!

Edit to answer to the reply from International Movers Network.

Payment was made full on June 9th and I was assured my shipment will be sailing soon. As you can see from International Movers Network answer, details about the sailing was only sent on the 28th of July - more than 2 months after my shipment was picked and more than 1 month and half after full payment...
Contrary to the US part of the company, the company in the Netherland keep me updated on a weekly basis and while they only received my shipment in August, they are confirming working on the custom procedure to be able to deliver it ASAP. Details were shared with the company on August 2nd after the NL company reach out to ask details.
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They picked the content of my apartment end of May 2021 and I am still waiting for it to be delivered, 3 months later. Extremely salty bill and having to buy again most of the things I am moving... (you know the whole point of moving is to NOT re-buy your furniture...)

We are very thankful for the good care you and your team took to get our goods delivered in The Netherlands. Picking up our goods in Philadelphia was a smooth process and the staff was very friendly. We also appreciated the contact via email throughout the process to keep us updated about the status of our goods. All in all: we are very happy that we decided to let IMN take care of our relocation!

A very positive experience. I'm strongly recommend using International Movers Network Inc. Very good service from start to finish.

The people at the front desk helped us navigate the paperwork, kept us informed and were very reassuring. The actual movers on both ends were careful and efficient. IMN came through on their delivery promise and their price was totally reasonable. I would use them again any time.

Great customer service. All my items arrived in good condition.

All the items and everything was received in excellent condition. The packing that was done was also excellent. All in all, completely happy with the service throughout. Thank you for all the assistance.

I am very pleased with the services provided by Jenny and John. Jenny was very professional, always available when needed, and doing the best she could to be of assistance. John also made himself available, was patient with my calls and questions, and doing what he could to ensure that I am offered good quality service.In the end, all arrived in good condition.

*** In response to the companies reply below ***

As stated we did have some new furniture items but they were ALL flat pack items. The additional items beyond that were boxes. The companies claim is that we went from 60-100 items and our cubic feet went up by almost 3x.

As I said originally, they did not complete proper packaging or disassembly in order to maximise space and expanded the number of items by listing the components of some items.

AVOID

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Avoid these movers, the cost of our shipment was inflated almost 3x the quoted price.

When we initially contracted these movers we were told basic disassembly would be included in the move. However many of the items taken were not disassembled leaving them bulkier. Many boxes were also packed with empty space in them where more stuff could have fitted inside.

When we were told our total volume it was 3x what the volume was when we moved previously. We have bought some new items but not 3x the amount of stuff. When we questioned them about this they simply said "you have more items listed". But our previous company would list - Bed where as these movers list all the parts of your bed creating more items.

Our experience has been that they will do whatever they can to inflate the price and then be extremely unreasonable and uncommunicative in resolving the matter.

In the end we were forced to contact another more reliable shipping company to collect the goods from them.

I moved from the Midwestern US to Austria, and chose to pack everything myself. Thanks to International Movers Network, the transfer of my items was one of the easiest parts of my international move during the pandemic.

I appreciated that the handlers both in the US and in Austria were professional, swift and careful. Literally all the content, including my full set of wine glasses, arrived 100% in tact. Communications with John & the team were always prompt and helpful; I felt my shipment was in good care throughout every step of the way. I would definitely recommend International Movers Network when the opportunity arises again!

Working with John and the team have been an absolute pleasure! Highly recommend!

International Movers Network Inc was incredible with my overseas move! They were responsive to every single one of my questions and the move was exactly on time - every during covid!!! I can highly recommend. All of my furniture arrived in perfect condition.

The ONLY positive thing I can say about International Movers Network is that they are CHEAP—but you get what you pay for.

I had numerous conversations with IMN prior to my move indicating that I intended to move a valuable painting which was a precious family heirloom. They offered to move it for me in a custom-built crate for an extra $300. I agreed and provided precise measurements. On moving day, they showed up WITHOUT the crate, and when I called their manager he insisted that it would be built in the warehouse which he said was “how they always do it.” Put on the spot like that, at the last minute, days before my departure, I did not know what else to do but agree.

Months later when my shipment arrived and I removed the painting from the crate, there was a LARGE PUNCTURE through the center of the painting that only could have occurred prior to it being put inside the crate. I immediately called IMN and they were “very sorry” but offered to do absolutely nothing about it, insisting that I speak with the insurer. It was at this point, to my distress, that I realized that I had never seen a copy of the policy I had purchased. I demanded that they send me a copy, which they did, and it was ONLY THEN that I read that the policy DID NOT COVER FINE ART! Now, I fully realize that I should have requested to read the policy before purchasing it, but at the time, exhausted and overwhelmed with the details of moving myself and my family abroad, I had trusted IMN to convey the necessary information. They did not.

I followed up with numerous emails to them to complain about the lack of information and transparency, hoping that they would at least attempt to make it right by offering to refund some portion of what I paid them. Instead, each time they responded by INVALIDATING and CONTRADICTING each and every thing I had to say (just as they appear to do in response to negative reviews). In fact, IMN repeatedly insinuated that it was MY fault for purchasing the wrong insurance, which they claimed to have explained in detail to me. They did not (in fact, when questioned, the agent who “explained” it to me was unable to articulate the basic differences between the two policies they sell). Given we had had NUMEROUS conversations about the painting—which was (WAS!) far and away my most valuable possession—you would think that they would have had the good sense and decency to recommend a policy that would cover damage to paintings! They did not.

When you are in the middle of a stressful move, particularly an international move, your time and energy are spread extremely thin. You need a moving company that you can trust not only to protect your valued belongings, but also to care about YOU, take the time to understand your needs, and go the extra mile to meet them. It’s worth paying a little extra for the privilege.

Ultimately, the money I saved by going with IMN has cost me dearly. I regret each and every day my choice to hire them.

You guys have been great. Professional, capable and responsive - on both sides of the world. Thank you !

We were anxious about moving a large group of artworks overseas, but need not have worried. They arrived on time, well packaged and in great condition, at a very reasonable cost. We will definitely use International Movers again.

I relocated from Illinois, USA to Sydney, Australia and IMN moved my goods. There was about $6000 worth of damage and 6months later the insurance company (Custard Insurance Adjusters) want to pay $500 for the damage!
IMN has not helped with the claim at all, even though they were meant to be the only point of contact for the move.
Instead i have had to deal with 4 different companies for the move and insurance claim.
Stay away from this company!
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The estimate for the repair was provided but the repair wasn't possible and a new estimate was supplied at half the amount of damage ($3000) when the total damage was at $6000. Insurance refuses to repair or pay out the damages. Additionally from the $1500 offered they want $660 as admin fee's.
IMN did nothing until I told them I was meant to deal only with them and not the insurance company (also have proof in email). They only started replying to some emails as of oct 2019.

Really easy to work with company that helped me ship some items to Australia. Free quotes. By plane is the fastest option, which I chose. Door to door all the way to the other side of the planet! NOTE - Items are charged by weight for plane shipments so the heavier the move is the pricier it will be. By ship is only by how much space the items take up. Thanks International Movers Network Inc.

Words can't show how thankful I am for this company! I was going to move from NY to London and it was pretty stressful. But the guys from this company showed me that there was nothing to worry about. The guys are great at their job, I talked to them 2 days before the moving. They showed up on time, packed everything very well and quickly. They were also very fun and friendly, very well mannered. I honestly thought that the moving process is stressful by default but those guys made me change my mind! I was presently surprised how quickly stuff was moved to London, they had great prices too! I'd recommend those guys to anyone. Thanks again International Movers Network Inc !

If you want a job well done without breaking your back or a sweat then these are your guys. It's stressful enough making a large move but this team really broke their backs (pun intended) to make sure I didn't. I highly recommend their services, truly a stand up team.