Absolutely brilliant. Asked if I was able to pay balance off, didnt want Me to get into difficulty by paying. First rate Customer Sevice.
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Lisez les avis des autres
Really helpful, the agent I was speaking to "Danny" was superb, understanding,helpful and not pushy at all. He explained everything very well and was extremely helpful, a great ambassador for this c... Voir plus
L'entreprise a répondu
The settlement offer is fair and reasonable. I was able to pay through tge salary sacrifice scheme as part of my company benefits which suits me best.
L'entreprise a répondu
I called to accept a settlement offer as this didn’t work online. The call lasted 25 minutes. The call handler was nervous and kept saying ‘I’m just doing this now’.
À propos de l'entreprise
Écrit par l'entreprise
Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor and the balance is now owed to us. We want to work with you...
Coordonnées de contact
The Omnibus Building, Lesbourne Road , RH2 7JP, Reigate, Royaume-Uni
- 01737 237370
- www.intrum.co.uk
- www.intrum.co.uk
4,2
Bien
304 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Highly professional management of my…
Highly professional management of my account
2 juin 2026
Avis spontané
Réponse de Intrum UK
Thank you so much for your review.
We’re really pleased to hear you had a positive experience with us.
Réponse de Intrum UK
Thank you so much for your review.
We’re really pleased to hear you had a positive experience with us.
The gentleman who I was talking to very…
The gentleman who I was talking to very helpful explaining everything to me
1 juin 2026
Avis spontané
Réponse de Intrum UK
Thank you so much for your review.
We’re really pleased to hear you had a positive experience with us.
Very poor response to my enquiry and…
Very poor response to my enquiry and unable to use portal as don’t have reference number
2 juin 2026
Avis spontané
Réponse de Intrum UK
Thank you so much for your review.
We’re really pleased to hear you had a positive experience with us.
Spoke with a very understanding…
Spoke with a very understanding gentleman who was so polite and helpful. Excellent service
29 mai 2026
Avis spontané
Réponse de Intrum UK
Thank you so much for your review.
We’re really pleased to hear you had a positive experience with us.
Intrum
I found them to be very thoughtful caring and respectful, did their best to help
29 mai 2026
Avis spontané
Réponse de Intrum UK
Thank you so much for your review.
We’re really pleased to hear you had a positive experience with us.
I keep getting text messages saying I…
I keep getting text messages saying I have a debt which I don't believe I do. Have tried numerous times to log onto my so called account and never being able to access it as the info I assume doesn't match.
I have no idea what this debt is as I have never been told in letter form or email.
30 mai 2026
Avis spontané
Réponse de Intrum UK
Thank you for taking the time to provide this additional information.
Upon review, I can see that you have since been in contact with our team, and a letter has been issued to provide you with further details.
If there’s anything further we can assist you with, please don’t hesitate to let us know.
Agent was polite professional and…
Agent was polite professional and understanding
22 mai 2026
Avis spontané
Good service great helpfull staff nice…
Good service great helpfull staff nice experience
19 mai 2026
Avis spontané
Great company
Understanding, patient and generously offer great discounts when trying to help clear your debt.
18 mai 2026
Avis spontané
Excellent customer service
Great customer service the man was called Richard very polite and helpful
14 mai 2026
Avis spontané
The Lady I spoke to was very kind and…
The Lady I spoke to was very kind and understanding making sure I understood everything and as I have anxiety issues she let me take my time and explained things so I could think clearly so thanks to that lady I felt comfortable was nice talking to her x
15 mai 2026
Avis spontané
Well Done
The call agent was extremely good polite and communicated very well.
My issue was resolved quickly and efficiently
15 mai 2026
Avis spontané
Closure of Account
I concluded my enquiry with Imran the agent who with great professionalism and honesty helped me achieve this objective.
15 mai 2026
Avis spontané
The person on the phone was kind
The person on the phone was kind, friendly and reassuring
15 mai 2026
Avis spontané
Telephone conversation with Intrum
The lady i spoke to was absolutely brilliant,she really was so professional and courteous the whole time.Her attitude made me feel empowered and proud of the way i have managed the situation and the end is in sight now.She also corrected something i was told that was incorrect by another company, which has given me another incentive to push on.So thank you so much for everything you have made my day.
13 mai 2026
Avis spontané
Missed payment/Double payment
I had some fraudulent activity in my bank account, which resulted in a delayed payment to Intrum. The man in Customer Service I spoke to was very understanding and helpful. He accepted my offer of 2 payments in June without fuss, and treated me with respect, spoke to me on a human level rather than corporate.
12 mai 2026
Avis spontané
The person who I talked to was very…
The person who I talked to was very helpful and professional
12 mai 2026
Avis spontané
The gentleman that i spoke to was…
The gentleman that i spoke to was helpful,polite and explained things
12 mai 2026
Avis spontané
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