Intrum UK Avis 

Very helpful guy on the phone. Sorted out my query in no time.

The lady I spoke with was extremely polite and understanding throughout our conversations. A real pleasure to have this opportunity to speak to someone with all these qualities even though as a family we are going through a very difficult period.
Thank you again, please pass on our very best wishes.

Was very helpful

Intrum is despicable. They said they would send me a letter and email to confirm that I wanted to dispute. They also admitted that as the matter had been transferred to them so long ago (over 20 years) they had no documentation. They then followed up with a text offering me a discount. Underhanded tactics! If you hear from these people make sure you seek advise BEFORE you phone them. If you can dispute make sure you do it in writing and keep records!

I repeatedly wondered if I was speaking to a robot. And the questions were far too probing - It felt as if I was under interrogation.
Lacking empathy, kindness and any understanding how it feels to be spoken to in such a demeaning and interrogative manner.

Thanks for being so patient,professional, understanding, got to the end in the end god bless

Horrendous bullies. As a third party, this company have purchased aged debts up to 26+years old, then sneakily get your work email address (unlawfully) and cold call, text, email, post begging letters. They are relentless. Debts over 6 years old cannot legally be chased when confirmed in writing the limitations act of 1980, yet they still plague you with unsolicited and threatening spam. Beware of this firm acting outside their jurisdiction/law

Good customer service, everything sorted out swiftly, although i haven’t received confirmation of settling my loan on Friday 19/6/26 despite confirmation on the phone.
Today is now Sunday.

Very good communication.
Very helpful

Very happy on how they handled my situation. Completely satisfied with the service.

Really good company, very understanding and helpful

I'm not even with your company my name is not John and you text me every month, PLEASE STOP.

Horrendous service. I called to ask how much I could pay the settle the debt as I wanted to make a payment straight away to clear it. The lady then asked me what I was looking to pay so I told her the amount and the replied with ‘well that’s not the amount, this is the amount to settle’ so what was the point in asking me in the first place. I had least expected her to go away and speak to someone to at least consider the amount I was offering as it wasn’t far off what I had to pay anyway. Long silences as she said ‘the systems were taking too long to load’ And then after all that… after confirming at least 6 times how much the payment amount would be… she then took the incorrect amount and charged me more than what I payment should have been. Tried to rush me off the phone and just said it will be refunded… I had to ask how long it would take it be refunded after she had taken the wrong amount as she clearly wasn’t going to tell me the time scale and she said 14 days!!!! For a mistake that wasn’t mine. I asked for a reference number or confirmation that I had cleared the debt and she said she could not provide a reference number as again the system didn’t provide this (find that hard to believe) and I would see it on my bank statement and never explained whether or not I would receive confirmation the debt had been settled or any sort of next steps. Appalling service to be honest, really not happy! She didn’t have a clue what she was doing.

Very transparent and helpful. All staff I spoke to were super supportive

Very approachable young lady i dealt with and she helped me to clear my account .

Great customer service

I don’t mind Intrum usually and they have a good customer portal but the person I spoke on the phone couldn’t care less about my issues. No customer service and no interest in own job

You offered me a deal if oaying £1748. I agreed to this you then sent me a statementsaying i had made 31 oayments of £45 97 if the bill of over £3000. This is not what was agreed i explained all this and the wimen saw where i was offered the contract to pay £1748. She said i will put you on hild while she talked to her supervisor. She came back to me and said i will put you in hold again. I said please phone me back. She never did. This is piss poor on your part. I wilk pay the bill i agreed to and ni more. You can not chabge an agreement on your own. Both parties have to agree. I did nit agree to change it frim £1748 to over £3000. I will only oay £1748. You attutude is a disgrace. Not phoning vack and trying ti change the conrract without my permussion. You try to be clever and i will stop oaying and see you in court. You made a contract with me si bkoidy welk honour it

I told the man I was in a hurry my nurse was due. But he kept asking questions I wanted to pay my bill and settle acc. He asked where my money was from . That's my business I told him several times I want to settle my bill but he kept asking questions till I got angry . All I wanted was for him to take final payment it was a nightmare as after ten min my district nurse was at my door . He still was asking questions.

Very helpful