A small problem on ordering the next meal mixture but was sorted out pretty quickly there was a problem with our e mail address where a wrong character was entered but soon sorted out. Meals quite goo... Voir plus
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Lisez les avis des autres
I have been using Jane Plan for almost three months now and would like to rate the support team with well earned 5*s. Today Lulu responded to my email almost by return and was able to explain why on... Voir plus
I started Jane plan in March. I managed to lose 5 pounds in one month. I found most of the meals appetising. some of my favourites were beef lasagne, honey & Soy Chicken, Vanilla porridge and the... Voir plus
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Instructions are awful, putting one meal in the microwave for 3 minutes led to the 800w microwave blowing up & having to purchase a new one. Quality of the meat is poor lumps of fat in the steak so... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Écrit par l'entreprise
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Coordonnées de contact
3,8
Bien
5 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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No weight loss and disappointing food quality
II was very disappointed with my experience of Jane Plan.
I didn’t have a large amount of weight to lose, but after following the plan very strictly for a full week, I saw no results at all.
The food itself was also a major issue. I found the taste to be poor overall, and meals containing rice or pasta had a particularly unpleasant, unusual consistency that made them difficult to eat.
In the end, I chose to cancel my subscription and paid the cancellation fee just to avoid continuing with the meals — which says a lot about the experience.
Unfortunately, I would not recommend this service.
15 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Mrs Smith,
Thank you for taking the time to share your experience.
We do understand how frustrating it can feel not to see results straight away. Weight loss can vary from person to person and our team of registered nutritionists are available to provide 1:1 support and help tailor advice to your individual needs. You can book a nutrition call by emailing hello@janeplan.com.
We're also sorry to hear that you didn’t enjoy the meals. Taste and texture are very personal, and we appreciate you sharing your feedback regarding this. We do offer a wide variety of over 80 meals, and customers can change their menu between deliveries to better suit their preferences. Our swap-up service is also available, allowing meals to be returned and exchanged if they’re not to your liking.
Thank you again for your feedback.
Best wishes,
Jane Plan
First delivery arrived 2 days late…
First delivery arrived 2 days late however deliveries now on track and choosing your own meals is welcomed.
27 février 2026
Réponse : Jane Plan
Hi C,
Thank you for your feedback.
We’re sorry to hear your first delivery arrived two days late, however it’s great to hear that deliveries are now back on track and that you’re enjoying the flexibility of choosing your own meals :)
If you ever need any help with your account or deliveries, our member support team is always available at hello@janeplan.com.
Best wishes,
Jane Plan
So impressed with the staff at Jane…
So impressed with the staff at Jane Plan. Apart from the meals being tasty and delivery always on time, I wanted to pause my plan or change the duration.
They promptly answered my emails and nothing was too much trouble for them to change my details on the system.
Great plan for someone who works long days in the NHS like myself and is very convenient at night when you are tired!
Well done and thank you
Suzanne Broadhurst.
14 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Suzanne,
We’re really pleased to hear you’ve had such a positive experience and that the meals and delivery have been working well for your busy schedule. It’s great to know our team were able to quickly help when you wanted to pause or adjust your plan :)
We really appreciate your kind words and will share them with the team!
Best wishes,
Jane Plan
So easy to follow
So easy, everything came in monthly box (all weighed & kcal counted, 3meals per day + snacks). The meals were tasty with plenty of variety. Changing meals was simple. The weekly newsletter was informative & encouraging. The staff were helpful on-line & phone (thank you Georgina). And best of all - it works.
31 mars 2026
Avis spontané
Réponse : Jane Plan
Hi Mo,
Congratulations on your weight loss — we’re so pleased to hear the plan is working well for you.
Thank you for your lovely feedback. It’s great to know you found everything easy to follow and enjoyed the meals and variety, as well as the flexibility to change your menu. We’re also delighted to hear the newsletters have been helpful and encouraging along the way.
A special thank you for mentioning Georgina — we’ll be sure to pass on your kind words to her and the team.
Best wishes,
Jane Plan
Never use this company again
Ordered the first week, was signed up to a seven month plan which wasn’t explained properly. I paid £181. I went into hospital with a fractured hip.
When I came out, I tried to cancel as I wasn’t feeling good and wasn’t in the right headspace. They wouldn’t accept this. I wanted to cancel my orders completely and was charged £150 to cancel my subscription. I will never use this company again.
They just kept on saying it was their policy. I’m sorry this was not explained to me when I signed up over the phone. I didn’t signed a contract. I verbally agreed for the trial pack. They put me on a seven month pack.
9 mars 2026
Réponse : Jane Plan
Hi Fiona,
We’re sorry for any confusion around your plan and how it was set up. We do aim to clearly explain all plan options at the point of sign-up, including the length of the plan selected.
To clarify, we offer a cancel-any-time policy with no cancellation fees. However, our longer-duration plans are offered at a discounted price compared to shorter plans. If a longer plan is ended early, we simply ask that the difference in price between the plan taken and the time completed is covered, as outlined in our terms and conditions.
We also offer the option to pause your plan at any time, which can be helpful if circumstances change or you need a break without continuing deliveries.
If you would like us to review your account in more detail, please do get in touch with our member support team at hello@janeplan.com.
Best wishes,
Jane Plan
Grateful thanks for your help …
I have really enjoyed my experience with Jane Plan and am delighted to have lost two stone. Due to varying circumstances I found myself overwhelmed with quantities of food and the prospect of more to arrive. This caused me great stress so I contacted Jane Plan for help. Georgina one of the Support Team replied to my plea. She very calmly and kindly removed all my stress and quickly sorted out my problem. I am most grateful to her and her team. I have always found Jane Plan to be very helpful, even with the smallest query. I am enjoying the experience very much it was my own fault I let things get out of control and I am happy to be back on track. I will never hesitate to recommend the Plan to anyone.
Thank you.Veronica Jones
14 avril 2026
Avis spontané
Réponse : Jane Plan
Hi R,
Congratulations on your wonderful weight loss — two stone is a fantastic achievement!
Thank you for taking the time to share your experience. We’re so pleased to hear how much you’ve been enjoying the plan, and that Georgina was able to step in and quickly relieve the stress you were feeling. Our support team are always here to help, so it’s great to know you felt supported when you needed it.
It’s completely understandable for things to feel a little overwhelming at times, and we’re glad we could help you get everything back on track. We really appreciate your kind recommendation and are delighted to have you continuing your journey with us.
Best wishes,
Jane Plan
Food was lovely and lots of variaty
24 mars 2026
Réponse : Jane Plan
Hi David,
Thank you for your kind feedback — we’re so pleased to hear your enjoying the meals and our variety :)
Best wishes,
Jane Plan
Most meals are very tasty
Most meals are very tasty, but the tex mex bean pot is too spicy for me.
24 mars 2026
Réponse : Jane Plan
Hi there,
Thank you for your feedback — we’re really pleased to hear you’re enjoying most of the meals :)
We’re sorry that the Tex Mex Bean Pot was a little too spicy for your taste. Everyone’s spice tolerance is different, so we completely understand, and you can adjust your menu between deliveries to choose meals that better suit your preferences.
Best wishes,
Jane Plan
Really low quality food
Really low quality food. Nutrition is lacking. Very low protein content. Food is covered in either tasteless tomato's sauce or overspiced curry sauces. Pasta is soggy. You get locked into a minimum contract that you have to buy yourself out of.
Very expensive for low quality food.
14 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Jaime,
All of our meals are created by registered nutritionists to be nutritionally balanced and designed to support a healthy, sustainable weight loss of 1–2lbs per week. We understand that taste and preferences can vary, and we’re sorry the flavours and textures didn’t suit you on this occasion.
We offer a wide variety of over 80 meals, and you can change your menu between deliveries to better match your preferences. We also have a swap up service, which allows you to return meals from a previous delivery in exchange for new ones if something isn’t to your liking.
In terms of plans, we offer flexible options ranging from 1 to 8 months. While longer plans are offered at a discounted rate, we do also provide shorter options, and you’re able to cancel at any time.
We appreciate your feedback and will share it with our team. If you’d like to discuss your experience further, please do get in touch with us at hello@janeplan.com.
Best wishes,
Jane Plan
After two weeks on the plan I have been…
After two weeks on the plan I have been impressed by the quality and variety of the meals and snacks. I am also losing weight.
24 mars 2026
Réponse : Jane Plan
Hi Ian,
Congratulations on your weight loss!
We’re pleased to hear you’ve been enjoying the quality and variety of the meals and snacks, and that the plan is working well for you :)
Best wishes,
Jane Plan
Fatima has been very helpful to me with…
Fatima has been very helpful to me with regard to delaying my box delivery. I have not been as good as I should have been and eating only the food in my Jane Plan box and consequently I have lots left still to finish.
13 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Patricia,
Thank you for your lovely feedback. We’re so pleased to hear that Fatima was able to help you with delaying your delivery :)
It’s completely understandable to have some meals left over from time to time, and we’re glad you were able to adjust your delivery to suit your pace.
Best wishes,
Jane Plan
Need serious quality control for meat…
Need serious quality control for meat products, found totally unable to eat , sloppy overcooked vegetables
23 mars 2026
Réponse : Jane Plan
Hi Pauline,
Thank you for your feedback.
We’re sorry to hear the meals did not meet your expectations. We take quality very seriously and we source all of our ingredients from the best suppliers possible, and our lean meat is purchased from approved suppliers to an agreed specification to ensure quality and consistency.
We also offer a wide variety of over 80 meals, and customers are able to change their menu between deliveries to suit their preferences. In addition, our swap up service allows you to exchange meals from a previous delivery for new choices, which may help you find options better suited to your taste.
Thank you again for your feedback and we will be sure to share it with the team. If you would like to discuss this further, our member support team would be happy to help.
Best wishes,
Jane Plan
JUST ENOUGH.YUMMY YUMMY.
The food is great ,tasty.With arthritus bad in my hands they are ideal for me not long to get ready.
They are,well balanced meals
The staff seem very patient & caring especially if you want to change something. Well done all of you.
23 mars 2026
Réponse : Jane Plan
Hi Susan,
Thank you so much for your lovely feedback.
We’re delighted to hear that you’re enjoying the food and finding the meals tasty and convenient, especially as they are quick and easy to prepare. It’s also wonderful to know that our team have been patient and caring when helping with any changes you’ve needed, and we'll be sure to pass on your kind words to the team :)
We really appreciate your kind words and support.
Best wishes,
Jane Plan
Education on portion size and sheer…
Education on portion size and sheer range of food to choose from
23 mars 2026
Réponse : Jane Plan
Hi Julie,
Thank you so much for your lovely feedback.
We’re delighted to hear that you’ve found the portion guidance helpful and that you’re enjoying the wide range of meals available. It’s great to know the variety is working well for you.
We really appreciate your 5-star rating and support!
Best wishes,
Jane Plan
Not impressed. Very over cooked, and all covered in tomato pasta sauce.
No problem with how it arrived. It was well packaged. However after a few days, you realise how heavy overcooked it all is. Very overcooked. Penn pasta dish, you could hardly recognise the pasta, just sludge. And all the dishes whether lemon chicken, a korma etc, all covered in tomato pasta style sauce with chilli, so they all tasted the same. Gave up after 10 days and gave it all to the food bank.
23 mars 2026
Réponse : Jane Plan
Hi June,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with the meals. We appreciate you taking the time to share this, and your comments will be passed on to our team for review.
We do offer a wide variety of over 80 meals on our menu, and customers are able to change their selections between deliveries to suit their preferences. We also have a swap up service available, allowing you to exchange meals from a previous delivery for new choices, which may help tailor the plan more to your taste.
If you would like to discuss your experience further, our member support team would be happy to help.
Best wishes,
Jane Plan
I love Jane Plan
I love Jane Plan - we have been using Jane Plan on and off for over 5 years. Customer service team are incredibly helpful - Fatima! I would highly recommend JP to my friends - the food is really nice and the promotions are brilliant!
13 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Arty,
Thank you so much for your lovely feedback and for being with us over the past 5 years – it really means a lot to us.
We’re delighted to hear how much you’ve enjoyed the food and our promotions, and it’s wonderful to know that our customer service team have been so helpful. We’ll be sure to pass on your kind words to Fatima as well.
Thank you for recommending us to your friends – we truly appreciate your support.
Best wishes,
Jane Plan
Meals delivered on time
Meals delivered on time in good order.
Very pleased with the taste
21 mars 2026
Réponse : Jane Plan
Hi Wendy,
Thank you for your feedback! We’re so pleased to hear that you’re happy with our service and enjoying the meals :)
Best wishes,
Jane Plan
Food very nice
No problems with this company Delivery always on time, food is very nice, and have lost weight using it.
13 avril 2026
Avis spontané
Réponse : Jane Plan
Hi Jan,
Congratulations on your weight loss – that’s fantastic to hear!
Thank you so much for your kind feedback. We’re delighted that you’re enjoying the food and that your deliveries have been arriving on time :)
Best wishes,
Jane Plan
Réponse : Jane Plan
Hi Lesley,
Thank you for your feedback. All of our meals are created by registered nutritionists to be carefully portioned and nutritionally balanced, with the aim of supporting healthy and sustainable weight loss. We do understand that this can feel like a change at first.
To help keep you feeling full and energised throughout the day, we recommend complementing your meals with fruit, vegetables and dairy.
We also have a team of registered nutritionists available if you would like more personalised advice. You can book a call by emailing hello@janeplan.com, and they will be happy to support you.
Best wishes,
Jane Plan
I have not received my order for 9th…
I have not received my order for 9th April i am very anxious about this my mental health isn't so can sort this out as soon as possible
7 mars 2026
Réponse : Jane Plan
Hi Carol,
We’re very sorry for the worry this has caused, and we sincerely apologise for the delay with your order.
While delays with DHL are unfortunately sometimes outside of our control, we do everything we can to minimise the risk and ensure deliveries arrive as expected.
I can confirm that your order was delivered yesterday, and we hope this has now reached you safely. If you have experienced any further issues with your delivery, our member support team are here to help and will be more than happy to assist.
Best wishes,
Jane Plan
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