Jetpets Avis 

Absolutely the best service ever, the staff and communication was second to none. Highly recommend 😊

We had a fantastic experience with Jetpets who we used to transport our dog from Australia to New Zealand. They were super communicative throughout the end-to-end process, and they were also very flexible when we needed to make some logistical changes because of our own moving schedule. We had previously relocated our dog from
the USA to Australia and had an entirely different experience with our chosen pet transport company, so it was a huge comfort to feel we were all in safe and competent hands. We will be using Jetpets again and we highly recommend their services.

Cannot praise this company highly enough. From the beginning to end they were helpful informative and caring. We transported both our dog Groot and our cat Rocket from Melbourne to London. We got the crates early as Groot had never been in one and that was so easy and the delivery guy was amazing put me at ease straight away. The document process was clear and precise and very easy to follow. The day arrived and pick up was so calm and easy, updates the entire way. When they arrived they were happy to see us but more interested in their new surrounds like nothing had happened..... They have settled in beautifully and adapted well beyond my expectations and I believe that is due to their caring wonderful experience with Jetpets. I couldn't recommend them more. Everyone we dealt with were amazing!!! Clearly all passionate animal lovers.

Mel and the team at Jetpets were absolutely fabulous when bringing my cat from Australia to the UK. It was such a big move, and I was quite anxious but Mel was really patient and understanding.
Everything went smoothly and I loved the reports and updates I received from Jetpets and then the UK team at the Animal Centre in Heathrow.
I would highly recommend them...

This is our second year using Jetpets to take our small dog to Australia for the winter and then back to New Zealand. The process was seamless both years, the staff are friendly on both ends (Aus and NZ) and are also very helpful and responsive to email questions. They help you with the dates for the veterinarian appointments, and the veterinarians that work for Jetpets are really friendly and easy to deal with in both Australia and NZ. During travel time the team keep you informed of your pet's progress along the journey, and help get the pet through customs on both ends of the journey. I would highly recommend using Jetpets and I will be using them next year again.

We are so thankful to Pet Express & Jetpets who got our dog over to Australia smoothly and as easily as possible! It's a long process, and we had to make alterations during it due to visa delays, but no matter what they were extremely helpful at all stages, and provided all the information we needed to adjust and ensure our dog got over without a problem. They were extremely experienced with the process and we felt comfortable the whole time even with the many requirements Australia has for importing pets. Our dog is now with us in Australia, and we're so happy!

Chloe and the team at Jetpets were fabulous. They made the complex problem of moving our cat and dog to the United Arab Emirates a seamless process. They made all the bureaucracy simple for us, booked the flight, picked up our pets from our door in Sydney and delivered them to our door in Dubai, and sent updates along the way.
What also struck me was that they all seemed to be pet-people. No one seemed to be just doing a job! Can’t recommend them highly enough. Thank you.

Jetpets assisted us with relocating our large dog from Australia to the UK in February 2023, and then back to Australia in September 2025.

On both occasions, Jetpets and their associates provided the utmost care for our dog and showed great professionalism throughout the complicated process of international pet relocation.

A special thank you to Jordi, our point of contact, for guiding us every step of the way.

I wholeheartedly recommend Jetpets to anyone needing to relocate their pet and would not hesitate to use their services again in the future.

Thank you, Jetpets!

I have been following along numerous community posts that have been looking for a dog called Peppa. Peppa was flying from Harvey Bay, transiting through Brisbane, enroute to Perth. The dog escaped the Jetpet handlers in Brisbane airport and was missing for 4 weeks. Eventually found near the airport in a construction site where she first escaped into. This is appalling, they should not be taking dogs from their crates in the open to put them on leashes to walk and toilet. This should occur in a fully enclosed room where there is ZERO chance of escape. Since Peppa's escape, a number of other people have reported online that the same happened to their animals. EXERCIZE CAUTION using this company. They should have an obligation of care. Peppa can't speak out so I'm speaking out on her behalf. Here is a copy of here story on FB -“Peppa” went missing at Brisbane Airport during a layover on August 18, 2025.
She was traveling from Hervey Bay to Perth with JetPets when she escaped. “Peppa” was found in the bush area on Quantas Dve near a construction site almost 4 weeks after she she went missing. On Wednesday a truck driver reported sighting her on Qantas Dve, rescue volunteers moved the trail cameras and food station to this area. That night “Peppa” was seen on camera. Her Mum (owner) was flown in the next morning & “Peppa” had calmed down enough to approach her Mum whilst she sat near the feeding station.
“Peppa’s” story is testament to a dog’s incredible instincts & adaptability to find food, water & shelter to survive for a significant period of time in the wilderness". Jetpets didn't even have the courage to post online on their own FB page. Shameful.

We found it very disappointing to see that the photos and videos shown on the website differ significantly from reality. There was no Jetpets staff present to receive our cats upon departure, nor to hand them over to us at arrival.

The crates we supposedly purchased and that were meant to be prepared for our cats turned out to be used, dirty, covered in dust, and in very poor condition. Zip ties had to be used on the crate doors to prevent them from opening, and we believe that because of this, one of our cats injured her nose, she arrived at the destination with three cuts and blood on her nose.

I would never use this service again.

I have been in contact with the Jetpets team for over a month, and throughout this time you have all been so kind and helpful in assisting me with confirming Fedex’s journey to Perth. Your support has meant so much to me.
Finally, I want to give a special thanks to the lovely Tiana for safely bringing Fedex back to me in perfect health. I am truly grateful for all the help and care you have given along the way.

We are so happy with the amazing service from our Jet Pet handler, Tiana. She delivered our dog to us in Perth after his flight from Melbourne and took such wonderful care of him. Our dog was calm and happy when he arrived, and it’s clear he had been handled with so much love and care. We’re truly grateful for Tiana’s professionalism and kindness. We’ll definitely use her service again in the future and highly recommend her to anyone needing pet transport!

I write this review with a heart full of gratitude for the outstanding service provided by Jetpets in partnership with Grace Removals. I am sure many fellow pet parents will relate to our story. Just 30 days before my relocation across the globe (Australia to the USA), the company I had hired—and fully paid—to arrange my cats’ relocation (Gandalf and Farofa) let me down. The contract was cancelled, and no refund was issued. Since 30 days is the minimum time required to organize an international pet relocation, given the complexity of the process, I felt a deep sense of despair.

In that moment, I turned to Grace Removals, who were already handling my household move. On the same day, Darija Kutni from Grace connected me with Rachel Eyles from Jetpets, who quickly provided a fair quote. I accepted it, and within just a few days, my cats’ journey was fully booked and all arrangements coordinated to fit with my travel plans.

It is difficult to express the relief I felt—from the fear that my cats might not be able to relocate with me, to the peace of mind that came with the professional, responsible, and genuinely caring service Rachel and the Jetpets team provided.

When the weekend of the trip arrived, we dropped Gandalf and Farofa off at Hanrob Pet Hotels, carefully selected by Jetpets. Although parting with them was hard, I was reassured by the attentive care they received, along with prompt updates from the hotel staff. Jetpets also kept me informed every step of the way, from the final vet check-up to documentation and flight check-in.

Upon arrival in the USA, my cats were reunited with me just a couple of hours after landing. They were understandably a little stressed, but safe, healthy, and secure in their travel crates.

To everyone who played a role in bringing Gandalf and Farofa safely to the USA and reuniting us—I offer my most heartfelt thanks. To anyone reading this review, I give my strongest recommendation to Jetpets, Grace Removals, and Hanrob Pet Hotels.

JetPets organised the journey of our cat Chichi from Canberra to Vienna. We are extremely satisfied with their service from the first contact until the happy reunion with Chichi. Chichi arrived a bit tired and alarmed—unsurprisingly—but settled down amazingly quickly and immediately got back to being her playful and purring self. Everyone we encountered along the way in Canberra, Sydney, Doha, and Vienna was very responsive, compassionate, and competent. It is hard to imagine a better way to organise and handle such a complex task. Thank you a million, JetPets, for your service and good luck with helping ship pets around the world.

Best pet relocation company in Australia! Competent, professional, kind, and accommodating. The entire relocation process was smooth sailing, and they delivered my kittens to our new home in Europe safe and sound! Couldn't be happier.

I engaged Jetpets to transport my puppy from VIC to Singapore. Throughout the whole process, I was advised and engaged by the team, as much as I could ask for. They were forthcoming and friendly in all interactions. Kudos to the team, especially Kira and Katie.

We used Jet Pets to move 2 dogs and 1 cat from Brisbane to Newcastle upon Tyne (UK) in May 2025.

From start to finish the company were fantastic to deal with and made an anxious time much easier to cope with.

In preparation for relocation we were given a personal contact (Rachel was ours), and we were able to communicate directly with her. Any questions we had, she was able to get back to and assist as needed.

Jet pets arranged all the paperwork, and their vets carried out all the vaccinations and health checks that were required.

We were able to have a loan of a large dog crate for our house to get the dogs crate trained prior to their trip on the aircraft. We had the crate for around two and a half months, and didn’t get charged anything for the loan.

Because of the breed of dogs we have, they needed special wooden crates, which were then ours once our trip was completed. The cat had a plastic crate, but that was also ours to keep at the end!

We only had confirmation of the date of travel for the animals around 4 weeks before the date they were flying (this was due to the airlines not confirming rather than Jet pets - this is quite normal apparently). I found this a little stressful as we had booked our flights to coincide, but I was assured by Rachel that it was unlikely that the animals wouldn’t be able to fly on the chosen date. She assured me that if there was a problem flying from Brisbane on the chosen date, they would get on a flight from Sydney at Jet Pets expense. In the end there was no issue and they flew on the date we had chosen for them.

I was quite anxious when the day came for them to fly, we were originally going to drop them off at the depot ourselves, but made a change of plan the day before and asked if they could be picked up at our house - no problem, and no cost for this late change of plan!

They were picked up at 8am for a 10pm flight, the dog handler was great in our house, and made us feel at ease when she met with the dogs and cat. They were taken for their final checks and settled into the lounge until time to go for their flight.

We were kept updated with text and email messages with photos at different stages of their trip. They flew with Qatar airlines and had a 24hr comfort stop in Doha…again, we got more photos and updates via email.

We flew into Edinburgh from Doha on the same flight the following day, and after only around 2 and a half hours from arrival, received a message to say they were ready for collection!

All the paperwork was completed by Jet Pets - no issues whatsoever!

The animal handlers at Edinburgh were also fantastic, very friendly and obviously cared about the animals they were looking after.

All in all it was a great experience and I would 100% use them again if needed.

We recently moved our two cats from Melbourne to Abu Dhabi with Jet Pets, and they were absolutely fantastic. From the preparation months in advance, handling paperwork and vaccinations, to patiently answering our thousands of questions, their professionalism and care were outstanding.

Their pricing was reasonable, moving pets internationally is never cheap, and while we could have saved by doing it ourselves, it simply wouldn’t have been worth the stress. Jet Pets took excellent care of our pets every step of the way.

I hope we don’t need their services again anytime soon (fingers crossed), but if we do, I wouldn’t hesitate to work with them again. Highly recommend! Thank you, Jet Pets!

My dearest Fletchie passed away 2 days after he arrived in Hanoi from Melbourne. The vet couldn't tell specifically why he passed away but his temperature was low and he had difficulty breathing before he passed away. I've been devastated since Fletchie to me has never been a pet but my soul mate, my son and my best companion.

I'm not trying to blame Fletchie's sudden death on Jetpet but I was so anxious throughout the process since Fletchie was picked up early morning. Our flight was at night time and for the whole day I only received one email of update and only 1 picture of him in the cage at the airport and I could barely see him in the picture since it was so dark. I constantly had to ask for the update throughout the day and wanted some pictures from them but nothing was sent.

When I arrived in Hanoi, I had to wait for 3 hours and was supposed to pick him up outside the airport. I was so frustated that they finally agreed to bring him to the airport.

I spent nearly 5k on his transportation. But the whole process was frustrating and the service definitely does not reflect the cost! And at the end my dearest friend is no longer with me.
Please consider carefully when you decide to transport your pet through cargo.

Thanks to Mick and the rest of the team for such a great job looking after our little munchkin Oscar on his recent big move from Sydney to Legana, TAS. We could not have asked for a better, more caring and professional service.