Jetpets Avis 

I recently moved my Mini Australian Shepherd from Australia to NZ. Due to it being quite a daunting process of paperwork and tests initially, Jetpets made the whole experience very well structured and planned. They have an online portal where you upload all of your documents in one place and Jetpets also provide informative videos to help support the journey!
When my dog was on his way to NZ Jetpets did some lovely updates and pictures so I knew how he was getting on. The thought of moving a beloved pet overseas can be very overwhelming, however the Jetpets team were professional and supportive at every step of the way, I would highly recommend using Jetpets to transport your pet.

When we decided to move back to England, it was clear from the start that our beloved dog Billy would be coming with us. Naturally, we were concerned about the journey—especially since Billy is 14 years old and has epilepsy. Jetpets made the entire process so much easier and took great care of us and Billy every step of the way.

They helped us navigate all the necessary vet checks to ensure Billy was fit to fly, giving us peace of mind from the start. During the transfer, we received email updates, including photos, letting us know how Billy was doing when he landed in Qatar and later in Manchester. It was so reassuring to see that he was travelling well and in safe hands.

If you’re looking for a professional and caring company to help move your furry family member overseas, we can’t recommend Jetpets enough. Rachel and the team were fantastic, and thanks to them, our old boy Billy made it halfway around the world safe and sound!

We highly recommend the Jetpets team, we had our German shepherd moved interstate which was stressful enough as it is, but the Jetpets team was professional and efficient and took excellent care of our dog. Clear communication, but at the same time just the perfect amount of contact and information (so not overwhelming!). Thank you Jetpets team, and our coordinator Lauren in particular!

My cat Eragon flew from Germany to Australia and Jetpets handled the Australian end and were professional, caring, great communicators and really understood how important our 4-legged family members are to us. The whole process was perfect! Thanks to the team.

Jetpets got my 10-year-old Kelpie Lab from Sydney to Toronto in a very professional & friendly manner.

My initial inquiries were addressed by a very knowledgeable agent, and, once I confirmed my commitment, a Pet Travel Consultant was assigned to me who was equally knowledgeable, helpful & friendly: Jordi answered all my myriad questions in a timely fashion (gently humouring my nervous repetition!), putting my mind at ease. Jetpets let me know what my options were in terms of levels of service, and took care of everything they said they would. I was already overseas by the time Alfie left home (in the care of friends), yet Jetpets executed his door-to-door transport seamlessly, providing factual updates and much-appreciated personal reports on his well-being in both text and photos. Already a bit nervous by nature, Alfie was a little dazed & confused after such a long, stressful experience, but he arrived, safe & sound, in a clean crate (if he had wet or soiled it, it didn't show).

I hope to never have to subject my pet to such a move again, but if I do, I won't hesitate to inquire with Jetpets first!

I am absolutely thrilled with the service we received from Jetpets. The care and love shown to our fur baby went beyond our expectations. From the booking team to the staff in Brisbane who picked him up, and the kennel team, every step was handled with such professionalism and care. We especially appreciated the personalized check-in emails updating us on his progress and the thoughtful final report card from the kennel. These beautiful touches made the experience even more special. We couldn’t be happier!

JetPets were awesome at organising our dog Patch's travel at fairly short notice.

Instructions and communication was excellent and they found the most cost effective way to get Patch from Perth Australia to London.

Highly recommended!

Col
Jan 2025

I am so happy we chose JetPets to transport our cat Pokie, highly recommend them. Melanie was exceptional, very professional and caring. She took care of everything with great attention to detail whilst keeping us informed at all times. Exceptional customer service, thank you Mel!
JetPets uses a very handy online portal where we could fill out and upload all needed forms and where we could see Pokie's itinerary. We were feeling very anxious about our cat flying all the way from Australia to the Netherlands, but knowing he was in good hands made all the difference. We had his (very generous sized) travel crate weeks before departure so Pokie could get used to it. Everyone was always so kind and helpful. Thank you JetPets for making it so easy for us!

I found their website and communication a bit clunky but overall they delivered my cats safely from Australia to the UK at a (relatively) reasonable price so I can't complain. Would recommend but I also don't have any other pet travel companies to compare them with!

Jetpets was a lifesaver for us. We didn’t even have to lift a finger. Our cats were picked up from our house and were in boarding until their flight across the country where they were delivered straight to our door. We were updated with their progress throughout the entire move and were reassured they were doing great with photo updates and we knew their location at all times. We had to change the cats schedule numerous times and Jetpets accommodated so easily with the friendliest service - special shoutout to K. O’carroll and P. Kilgour for being so amazing. Boarding and facilities were great and our cats came back very happy and obviously cared for. We will definitely be using their service again. Thankyou Jetpets!!

We used Jetpets to relocate our anxious/reactive border collie from Melbourne to Auckland. Every staff member I spoke to was extremely helpful and willing to discuss ideas to make the vet visits and journey more comfortable for our dog. Gayelene was our main point of contact and was always very responsive and easy to communicate with. Overall, Jetpets made a potentially stressful situation much easier to manage and we have arrived in NZ with a happy dog!

My cat Oni travelled from Australia to Singapore. We managed to get her back on time despite there being last minute, unexpected issues with her documents. Thank you so much to Chloe and the Jetpets team for being so patient and helpful along the way.

We dealt with JetPets in moving five animals over to the USA in March 2023 and it was a fantastic experience with no hiccups at all - 10/10 service.

This time around I was lucky enough to work with Anita and JetPets again, and Anita helped me navigate the far more complex job of moving the animals back from the USA to Australia.

I was initially concerned at the level of work I’d be required to do and the hurdles I’d have to jump, but a few email exchanges from Anita put that to rest beyond a doubt.

I initially thought of doing the vet work through a local vet instead of JetPets' location at the airport to save the drive, and Anita helped me navigate that option. After I while I realized that Anita and JetPets was far to easy to deal with to pass up, so I went with that option.

Anita answered every question in an unbelievably timely, professional and friendly manner that astounded me. There was nothing that was too difficult or tedious to ask, and I never felt like I wasn’t been looked out for and that the safety and best interests of my animals weren’t at the front of Anita’s attention.

Anita helped make sure that I knew where the animals had to be and when for their multiple check ups which made my life infinitely easier.

Once the animals were dropped off for departure I thought that would be the where I’d stop being so impressed (as I thought that was the end of the journey), but it wasn’t.

I happened to check on their flight status at 9:30pm (about an hour before they should’ve departed) and noticed that the flight had been cancelled about 30-45 minutes earlier. I was initially very stressed and concerned about what would happen and if they’d be allowed back in quarantine etc.

This stress turned into relief as I checked my emails and found a succession of messages from the JetPets team, and Anita. They had assured me the animals would be picked up, the second email immediately after said they had been picked up, and they were in the lounge (with some cute photos from on the ground) and a summary email from Anita of what had happened, what was hopefully going to happen (rebooking the flight and organizing PEQ date changes) and a timeline of what should happen and when to expect the next update, all within a matter of minutes of being sent from one another.

Before I could blink there were multiple emails stating that the flights had been booked for the next day, the animals were being looked after, and PEQ dates had been adjusted.

I can’t describe how relieved this made me feel, and this occurrence is the main reason I’m writing this feedback.

Anita then told me that an auto-forwarded email would be coming from PEQ for both cats when the confirmation of their check-in had occurred, which Anita didn’t have to do (and could’ve just waited until Monday to send me an email). Shortly after this Anita emailed PEQ directly to ask for an update, which was just replied to very quickly with a minor question from the PEQ office about my cat’s eating habits.

The fact that Anita requested this update and I was able to further provide and expedite assistance to PEQ to help the wellbeing of my animal (even a small bit) is something I can’t tell you how much I appreciate. PEQ was also fantastic, and the connection that Anita made with myself and PEQ allowed me to keep my animals comfortable with food that they're used to and enjoy, and the minor issue was immediately resolved.

Nothing seems too big or too small to deal with swiftly and professionally for Anita or JetPets.

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With all of this being said, I can’t stress how much I’ve been astounded by Anita’s attention to detail, knowledge, friendliness, and actions when under a situation that I was very stressed about (being the cancellation of their flights at 9:00pm).

This is a testament to the JetPets team of course, however I need to emphasize how much easier this process has been made by Anita’s ability to inform and assure me at every step of the way, including the initial booking process and payment reminders.

Anita is - without a close second - the single best experience I’ve had in dealing with someone from a business of any kind.

I cannot stress enough how much Anita added to this experience and my dealings with JetPets. I have already referred some friends of mine that completed a move with JetPets earlier this year, and I will continue to do so indefinitely after my experience with Anita and your teams in both Australia and the USA.

This is the second time we have used Jetpets to fly our dog across Australia. Booking process was well communicated and we felt that she was cared for and safe when we dropped her off to pickup. It is stressful saying goodbye to her knowing she will be flying without us but I felt that she was very well cared for by Jetpets and she was tired but not stressed when she arrived.

Jetpets made relocating my pet, Leo, from Australia to Dublin an amazing experience. Katie and the entire team were outstanding, providing clear communication, exceptional care for Leo, and going above and beyond to ensure a seamless process. Their professionalism and compassion turned what could have been a stressful journey into a reassuring and smooth experience. I highly recommend Jetpets to anyone looking for trusted and caring pet relocation services.

Anita from Jetpets was amazing! My dogs and I needed to return to Australia from Scotland in a short time frame due to the passing of my husband and my visa restrictions. Anita was patient, thorough and kind during the whole process. Attention to detail was crucial to making this all happen in a matter of 5 months. The Scottish vets said they couldn't have completed the paperwork accurately and quickly without Anita and Jetpets' support. My dogs' permits, pick up, flights and quarantine were seamless. I highly recommend both Anita and Jetpets.

We used JetPets to get our two Sphynx cats from Australia to the United States of America. From day one they were so helpful and answered every question I had with great efficiency. They made the whole thing a really simple process and helped keep us at ease with updates. Both of our furr(less) babies arrived safely and as happy as ever. We will be using JetPets again and highly recommend them.

From start to finish, JetPets and specifically Gayelene were incredible. The constant communication, ease of making changes, excellent service and ability to go above and beyond was incredible. Every staff member we dealt with along the way was kind and helpful and all did their best to ultimately mean we had the most easy and issue free possible move with our cats from Australia to NZ. Thanks for everything.

Jetpets Australia/Spain were fantastic!!! Great Staff and Great communication, all in all making our minds be at peace knowing our dog was in safe and loving hands.
Highly recommend Jetpets for your pet!! Thank you so much Jetpets you're the best 👌 👍 😍 🥰 💜

Moving our beloved cat Mimi from Australia to Singapore was a daunting prospect, but Jetpets made the entire experience remarkably smooth and stress-free. From our first interaction, their expertise in pet relocation was evident.

Chloe and the team provided outstanding communication throughout the entire process. They kept me updated at every step, which was incredibly reassuring during such an emotional time. The attention to detail and genuine care they showed for Mimi's wellbeing was beyond expectations.

Mimi arrived safe and happy, and quickly adjusted to her new home in Singapore - a testament to how well she was cared for during transit.

For anyone considering international pet relocation, I cannot recommend Jetpets highly enough. They truly understand that they're not just transporting pets - they're helping reunite family members.

Thank you, Jetpets, for making what could have been a stressful experience into such a positive one.