Just Landlords Avis 

Alex was helpful and explained the d/d system

Alex was pleasant and helpful on the phone. The only negative was in the paperwork of the renewal email, which did not make it clear the best way to pay, it simply said, please contact...

The phone was answered within one ring, the request was actioned by the same person and completed within several minutes. all perfectly clear. How refreshing.

I spoke with Alex today who was extremely helpful. He double checked some information for us and responded promptly to our enquiry.

Andrea,who has helped me previously, is very professional and efficient. I like that she remembers me even though she must deal with 100s of customers every week. She is also very knowledgeable

Andrea (customer help) was polite, easy to understand, listened well, didn't prattle on unnecessarily, and resolved my queries quickly and effectively.

Just had a very positive experience on my Just Landlords renewal. Having been with them for a decade, I'd seen my landlord insurance go up £100 in the last 2 years (with no claims). So gave JL a call on my latest renewal. Talked to Andrea who was v helpful in getting the quote down - increased the excess and lowered the index-linked contents. Felt that my concerns were genuinely addressed. Thanks Andrea!

Been with JustLandlords for over a decade; they are very competitive and knowledgeable, providing discounted portfolio policies and great customer service. They make it easy for Landlords to switch from occupied to unoccupied and they are always easy to speak to if you have a query or concern. Andrea, Alex and all the Team are brilliant.
10/10.

Friendly, helpfull advice on how to renew policy. Always got a good price for the cover from this company.

Very clear communication, able to give quick answers to queries.

I spoke with Andrea who was extremely helpful. She dealt with my queries confidently, was informative and a pleasure to talk to.

I have 2 properties insured by Just Landlords, virtually identical. One I renewed in July and the cost went up considerably with JL saying they have increased the rebuild cost to index linking. Now I have to renew the other flat and they have increased the cost by 19% but have not increase the rebuild cost.

They are not been truthful why one property has to increase the rebuild cost and the other does not, in a space of two months. All smoke and mirrors. Very disappointing.

The advisor was precise in helping me through the renewal of a lapsed policy. Made things quick and simple

You were able to answer my specific query regarding providing cover for Contents and Public Liability only for a self-contained flat forming part of a large block, where the Buildings are insured separately under a 'block policy'.

expensive - 24% and 16% increase over last 2 years.
Have to have insurance, hope never to test it out and claim !
Admin fees up from £20 to £90.

Just Landlords have always responded quickly and efficiently to any queries, and when there was a major claim, they dealt with it brilliantly. This morning Arthur handled my problem professionally and with patience. I am happy to say all is now well. Thanks Arthur.

Many thanks to Arthur who helped me unravel a rather complicated package of policies (cancellation of parts, and renewals, then guidance for next steps) very helpful.
Very happy with the level of service, website, and products.