Keen & Able Avis 

6 643
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Delivery on time with half hour phone call confirming "on the way". Useful, because the mattress arrived at 7.30am! Polite and respectful crew. They put on overshoes immediately they entered the house... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The order process was very easy and communication with staff was great. Regular updates were given on the order, including delivery updates. On the day the friendly delivery men called in advance when... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After ordering a product from a premier company we were contacted by Keen & Able who were tasked with delivering the item. Their communication was first class and a change of delivery date was dealt... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

All my contact with Keen & Able was super simple and easy! They were friendly and helpful, and all communication about deliveries was really clear. They delayed picking up one mattress until they had... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Coursier

Écrit par l'entreprise

We are Keen and Able. We work with leading bed and sofa companies to provide a superior delivery experience to the room of choice. We are totally focused on customer service. Once we have arranged a convenient delivery day we keep customers fully informed on the progress of their delivery. ...


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

7 k avis

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4,8

Tous les avis

(6 643)

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Noté 5 sur 5 étoiles

Fantastic communication before and on…

Fantastic communication before and on the day of the delivery. The guys themselves were brilliant as nothing seemed to be too much trouble and they were friendly throughout. I would heartily recommend this company for maximum customer satisfaction.

25 janvier 2023
Avis spontané
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Réponse de Keen & Able

Glad you liked the communication element of the service and thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Excellent

People turned up on time. Nothing was a problem for them. Kind and professional. No fuss. Just did the job well and left. Perfect!
Wouldn't hesitate to recommend.

6 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 1 sur 5 étoiles

One of the worst delivery experiences

One of the worst experiences with delivery I had in my life. Firstly, they were not up to date with the services they had to provide and refuse to collect my old mattress despite having paid to do so. Then they asked me to sign a declaration that I'm not responsible for any damages that can occur while moving the mattress up to the 1st floor. The mattress was in the dirtiest packaging I've seen, full of mud and they said they might be damaging the walls when it's clear in their T&Cs that any damages are regarding flooring and carpets. After complaining to their customer services they didn't bother to alter a local truck delivery route to pick up the old mattress later on the same day. I believe they think we are all jobless princesses waiting all day in our homes for a delivery. I'd stay away from them and their partners in the future.

6 mars 2023
Avis spontané
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Réponse de Keen & Able

First, I would like to apologize for the frustration you've been experiencing recently.
When it comes to extra services like disposal, we always follow the instructions given by the supplier. I'm extremely sorry you didn't receive the service you requested. The company is working on improving its delivery service and making sure our drivers provide the best service they can. I will relay this message to the appropriate department.
Please let us know if you have any additional questions, concerns, or comments.
Kind Regards,
Keen & Able,
Delivery Team.

Noté 5 sur 5 étoiles

Brilliant first class service from a small company.

After a disastrous aborted delivery of my 6ft divan bed from another company, Keen and Able were brought in & booked for a second attempt at delivery and assembly. They came to Devon from the Midlands with an extremely early hours drive. I cannot recommend them highly enough. The two gentlemen who came were courteous, on time and immaculate with everything. Even taking away all the packaging of a pre delivered mattress (not their delivery) and also assembled the mattress on the new divan without me asking them too! They wore shoe coverings to save any mess on the carpet and were absolutely brilliant. If I could use them again in the future, I would. Well done Keen and Able. 6* from me. Jacqui Meacham. Sidmouth.

8 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Very helpful professional and efficiant. Well done!

22 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Very polite friendly and efficient …

Very polite friendly and professional delivery men , called to give there time of arrival and turned up on time , they respected our home and made sure all was OK before leaving would highly recommend them

23 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Very good service

Very good service. Two guys had protectors on their shoes. Installed divan base and mattress quickly and efficiently and took the rubbish away. Very polite and welcoming.

23 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Excellent delivery

Excellent delivery. Excellent communication. They were lovely and polite. A pleasure to deal with!

23 février 2023
Avis spontané
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Réponse de Keen & Able

Glad you liked the communication element of the service and thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Great service from this company

Great service from this company, 3 hour time slot, the drivers mate phoned and let me know 45 minutes before they arrived. They were very friendly and polite. Unpacked bed and took all packaging away with them. Honestly great experience and can’t recommend them enough.

16 février 2023
Avis spontané
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Réponse de Keen & Able

That's great to hear, the human touch still means something

Noté 5 sur 5 étoiles

Excellent Delivery service

Excellent Delivery service, both lads were prompt and curious and delivered the new mattress on time. They rang to confirm the delivery time and were both punctual and professional. Thanks for an excellent service.

16 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Excellent service

Excellent service, the staff were very friendly and professional.

7 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

First class mattress delivery

Mattress was delivered on time. I had a telephone call from the driver half an hour before to advise me of the exact time. The two delivery men were careful, professional, courteous and friendly. I would highly recommend Keen and Able.

13 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Good service

Very good company and on time delivery. 2 mens extremely polite and helpful.

1 mars 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Excellent Service

Excellent Service. This is how you would like all couriers or delivery firms to be like. Very good communication throughout. On delivery/collection day the guys were polite, professional and very efficient. So, yes of-course they deserve 5 stars.

7 février 2023
Avis spontané
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Réponse de Keen & Able

Glad you liked the communication element of the service and thank you for taking the time to let us know

Noté 5 sur 5 étoiles

Polite on time

They were on time to collect and we're professional and approachable.

14 février 2023
Avis spontané
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Réponse de Keen & Able

That's great to hear, thanks for letting us know

Noté 5 sur 5 étoiles

I found this delivery company very…

I found this delivery company very attentive and helpful.
The two lads who delivered the mattress today were really great. They had three storeys to get the large item up, not a single complaint and were friendly.

28 février 2023
Avis spontané
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Réponse de Keen & Able

Fantastic news. Exactly the experience we aim for, thank you for taking the time to let us know

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