Love the Kids Pass app. Discounts on days out with the children. Cinema discounts. The shopping cards are also very useful for saving money. It doesn't seem like a lot but quickly adds up. We've sav... Voir plus
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Lisez les avis des autres
I was a bit disappointed with the discounts levels. Often you can find similar deals elsewhere without paying membership. The benefit is that their discounts work all year round, not just special time... Voir plus
Only used for trial but found that most places was cheaper doing directly via the website. This was during school hols so everywhere had discounts anyway but was better than or only £1 more than kids... Voir plus
L'entreprise a répondu
Signed up for a £1, 30 day trial while visiting the UK and saved some money on our short trip away visiting Chester Zoo. Definitely worth it if you live in the UK or visit attractions there regularly,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
A discount pass designed exclusively for families. Nationwide offers including 40% off cinema (7 days a week), holidays, theme parks, restaurants and much more!
Coordonnées de contact
First Floor, Charter House, WA14 1HF, Altrincham, Royaume-Uni
- 01612448225
- enquiries@kidspass.co.uk
- www.kidspass.co.uk
4,0
Bien
12 k avis
Demande des avis aux clients
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I have used it twice so far and had…
I have used it twice so far and had absolutely no issues and really enjoyed it, will definitely recommend it
29 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I did cinema one
I did cinema one. And I don’t fill it was any cheaper, then if I booked online through cinema.
29 août 2026
Réponse de Kids Pass
Hi, thank you for your feedback. The savings available with a Kids Pass can vary depending on the cinema, location, and the specific showing selected. While some screenings offer a greater saving, others may be closer to the cinema’s direct ticket price.
Please feel free to contact us with the details of the film, cinema, date and showing you selected, and our team will be happy to look into this further for you.
Kind regards,
The Kids Pass Team
Falls advertising
Advertise 36 percent of however that was not the case when going the booking
27 août 2026
Réponse de Kids Pass
Good afternoon,
Thank you for your review. We’re sorry to hear that you were disappointed with the savings you received.
The amount saved can vary depending on the attraction, activity or offer being used, and we always aim to provide a wide range of discounts to help our members save on family days out and entertainment.
If you’d like us to look into your experience or help you find other available savings, please contact our Customer Service Team at hello@kidspass.co.uk and we’ll be happy to assist.
Kind regards,
The Kids Pass Team
The kids had a great time and everyone…
The kids had a great time and everyone was very helpful
29 août 2026
Poor customer service from kidspass
Required information was not provided at kidspass app which costed me 8GBP. Escalated to kidspass team and they responded that they cant help n this case.
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Dear KidsPass Team,
I am writing to formally log a complaint and request a reimbursement regarding an issue I encountered today while trying to use your platform to book cinema tickets.
Summary of the Issue
App Sign-up: I downloaded and installed the KidsPass app today and paid the £1 fee, activated my membership as well.
Booking Details: I attempted to book 2 film tickets (1 adult and 1 child) to watch Moana at The Light Redhill for today, 27 August at 15:00.
Booking Reference: WG6D6W2
The Problem: According to your instructions and app information, I entered the provided discount/voucher codes into the portal. However, instead of reducing the ticket cost to £0 as expected for standard tickets, the platform prompted me to pay an additional £8.00 (£4.00 per ticket).
As a result, I ended up paying significantly more than anticipated, which defeats the value proposition of using KidsPass. I have attached the booking confirmation and the payment screen showing the £8.00 charge for your reference.
Requested Resolution
Since the voucher terms state that the codes can be exchanged for standard tickets and the app led me to believe the booking would be fully covered, I am requesting a full reimbursement of the £8.00 extra charge (along with a review of my £1 app fee).
I was genuinely excited to use your service and planned to recommend KidsPass to my wider network of family and friends, but this initial experience has been quite disappointing. I look forward to your prompt response and a swift resolution to this matter.
27 août 2026
Réponse de Kids Pass
Good afternoon,
We’re sorry to hear about the confusion with your cinema booking. Additional charges will only apply where the chosen showing or seating type falls outside what is included with the Kids Pass cinema code. In these cases, the cinema may charge an upgrade fee.
The terms of each cinema offer, including which showings and ticket types the codes are valid for, are available on the offer before purchasing.
We’d be happy to look into this further for you. Please send a copy of your receipt to our Customer Service team, who can investigate the £8 charge and confirm exactly what it relates to.
Kind regards,
The Kids Pass Team
So glad we joined we took our…
So glad we joined we took our grandchildren to twycross zoo and even though the weather wasn't the best we had a fab time and made memories. It was easy to sort everything on line and made savings too thank you 💗
29 août 2026
Potentially illegal subscription hike
After failing to find many usable discount codes in my area, I looked at the cancellation policy on my account.
It offered 30 days free (no stipulations or conditions). I clicked to find out more and it immediately actioned the free 30 days but with my ongoing monthly payment increased from £3.99 to £4.99 as of October.
No warning, no prior agreement.
I immediately cancelled the pass. I’m pretty sure it’s illegal to increase someone’s subscription without prior warning.
Edit: After cancelling, it’s now given me the option to reactivate the account for £1.49 per month, but it doesn’t say whether this is permanent. Let’s find out, I will report back.
30 août 2026
Avis spontané
Réponse de Kids Pass
Good afternoon,
Thank you for getting in touch and sharing your concerns.
Kids pass is a subscription-based service and we do state this during the sign-up process. In the sign up process, we also advise you of the day that your membership will renew at the full price.
To prevent any future charges, members need to cancel their subscription, which can be done easily at any time through the “My Account” section on our website. Once a cancellation is completed, we always provide a confirmation email along with a reference number to confirm it’s been successfully processed.
Please be assured that we only process payments for active members who have authorised them. After cancellation, no further charges will be made.
If you have any further questions or need more help with your account, our team is here and happy to assist. Please email us on hello@kidspass.co.uk
Kind regards,
The Kids Pass Team
Easy to join and easy to claim…
Easy to join and easy to claim discounts for your chosen activities
26 août 2026
Picture house didn’t know about it and…
Picture house didn’t know about it and it caused chaos resulting in me paying double
28 août 2026
Réponse de Kids Pass
Good afternoon,
We’re sorry to hear about the confusion during your visit. Tickets for this offer must be purchased through Kids Pass before visiting the venue, rather than turning up and purchasing tickets on the day. This information is provided within the offer details on Kids Pass. We always recommend checking the offer instructions before visiting to ensure everything goes smoothly.
Kind regards,
The Kids Pass Team
Dreadful pricing 99% of the time more…
Dreadful pricing 99% of the time more expensive than buying from the retailer.
Don’t even bother with customer service it’s like pulling teeth
AVOID
28 août 2026
Réponse de Kids Pass
Good afternoon,
We’re sorry to hear that you’ve been disappointed with both the savings available and your experience with our Customer Service team. Our aim is to provide members with great-value discounts across a wide range of attractions, activities and retailers, although prices and offers can vary and retailers may run their own promotions from time to time. We’re also disappointed to hear that the support you received didn’t meet your expectations. Please contact our Customer Service team so we can look into your experience and any specific pricing concerns in more detail.
Kind regards,
The Kids Pass Team
Oooooooooooooooooooooooooooooooooo
24 août 2026
It was really easy to find what I…
It was really easy to find what I wanted and a great saving
27 août 2026
Absolute crooks - Stay well clear!
Absolute crooks! Stay well away from this ridiculuous company! They are scammers! Whatever you are buying will cost you more with them than without. You will receive pre-fixed texts that it cannot always save you money. Never believe or fall for their ads. Or you will feel stupid too in the end!
27 août 2026
Avis spontané
Réponse de Kids Pass
Good afternoon,
We’re sorry to hear that you don’t feel the membership has been worthwhile. We’d really like the opportunity to help you get the most value from your membership. Please contact our Customer Service team, who will be happy to discuss your experience, provide more information about your membership benefits, and help you make the best use of everything available to you.
Kind regards,
The Kids Pass Team
Fantastic pass
I love the savings made with this pass. I would definitely recommend to all.
18 août 2026
Fraudulent farce
Fraudulent farce
Avoid this company at all costs.
I was introduced to KidsPass as a 'Benefit' through my employers.
I realised that last week the annual subscription payment has been taken from my account and I attempted to obtain a refund for this, emailing their 'customer service' department.
KidsPass 'customer services' indicated that I didn't cancel the membership in time, going on to explain the autorenewal terms were buried in their T&Cs, and they don't inform you they are taking the money.
When I logged into my account linked to my work mail address this indicated on my members page that the membership has expired. I asked KidsPass to return the money they had taken from my bank given that I don't have a valid membership.
They refused to give this back to me indicating that the membership was linked to another email address. After many frustrating minutes trying to access this account I finally managed to cancel this 10 days post renewal. KidsPass still refusing to refund me.
The website is clunky and difficult to use. The 'benefits' are non existent.
On the whole the experience has been a fraudulent farce.
28 août 2026
Avis spontané
Réponse de Kids Pass
Good afternoon,
Thank you for getting in touch and sharing your concerns.
Kids pass is a subscription-based service and we do state this during the sign-up process. In the sign up process, we also advise you of the day that your membership will renew at the full price.
To prevent any future charges, members need to cancel their subscription, which can be done easily at any time through the “My Account” section on our website. Once a cancellation is completed, we always provide a confirmation email along with a reference number to confirm it’s been successfully processed.
Please be assured that we only process payments for active members who have authorised them. After cancellation, no further charges will be made.
If you have any further questions or need more help with your account, our team is here and happy to assist. Please email us on hello@kidspass.co.uk
Kind regards,
The Kids Pass Team
Doesn't always save you money
I looked at Chessington world of adventure, and found a short break including two days of tickets for 410 pound. I saw kids pass did 20% off so I booked through there. However, I didn't realize at the time but you don't get the tickets into the park or zoo. You have to buy the tickets separately through kids pass. Even with the discount on both, it totals to more than booking the package directly through Chessington.
28 août 2026
Avis spontané
Réponse de Kids Pass
Good afternoon,
We’re sorry to hear that the offer didn’t provide the value you were expecting. Our Chessington short break and theme park ticket offers are separate, and park admission is not included unless specifically stated within the offer details. We always recommend reviewing the inclusions before booking, as prices and packages available directly from attractions can vary and they may occasionally run their own promotions. We appreciate your feedback and will pass this on to the relevant team to help ensure our offers are as clear as possible.
Kind regards,
The Kids Pass Team
Brilliant app
Brilliant app, that saves you lots of money, on days out/activities.
Very easy to use, worth the monthly fee
7 août 2026
Very disappointing
Very disappointing. As it was the school holidays i thought it would be useful for deals because we all know how expensive the holidays can be. I paid £3.99 to join the app as it advertised 15% off at Woburn safari & we were planning a visit. When I went to use it, it said ‘no discount at this time’ so why advertise it if it doesn’t have a discount?
Also advertising for places in my area such as Escape in Giltbrook. Escape shut a while back & has since become a pure gym. Feel like the app is misleading & falsely advertises. What a waste of £3.99. Iv obviously since cancelled my subscription & it asked to leave feedback, but then wouldn’t let me send the feedback 👎🏼
17 août 2026
Avis spontané
Réponse de Kids Pass
Good afternoon,
We’re sorry to hear you were disappointed with your experience, particularly when you joined hoping to save on activities during the school holidays.
Our offers and discounts can change from time to time depending on availability and our partners’ participation, which is why an offer may occasionally show as unavailable. We also appreciate you bringing the outdated venue information to our attention, and we’ll ensure this is passed to the relevant team for review.
We’re also sorry that you experienced difficulty submitting your feedback. We certainly don’t want our members to feel misled, and we’d encourage you to contact our Customer Service team directly so we can look into the offers you’ve mentioned and your membership experience in more detail.
Kind regards,
The Kids Pass Team
I was abl10% Voucher Code Could Not Be Used on Twist Museum Bookinge to successfully use the…
I was able to successfully use the voucher codes for the cinema tickets, as these worked as my first use and purchase.
However, when I tried to book the Twist Museum, I was given a 10% off voucher code. Unfortunately, the Twist Museum website did not have an option to enter a promotional or discount code during the booking process, so I was unable to use the voucher.
As a result, I had no choice but to pay the full price for the tickets and missed out on the 10% discount that was offered through my Kids Pass membership.
I think this needs to be reviewed, as there is little point providing a voucher code if the partner's booking system does not allow customers to enter it. It would also be helpful if Kids Pass could clarify how the discount is supposed to be applied when booking with Twist Museum.
23 août 2026
Terrible service
Terrible service. They charged £1 to sign up and did not send me any info that it be £5 a month! The offers were pointless and just forward you to the site of wherever you want to go. For example Alton Towers, it just sent me to alton towers own site….how does that help me get a discount???!
26 août 2026
Avis spontané
Réponse de Kids Pass
Good afternoon,
Thank you for getting in touch and sharing your concerns.
Kids pass is a subscription-based service and we do state this during the sign-up process. In the sign up process, we also advise you of the day that your membership will renew at the full price.
To prevent any future charges, members need to cancel their subscription, which can be done easily at any time through the “My Account” section on our website. Once a cancellation is completed, we always provide a confirmation email along with a reference number to confirm it’s been successfully processed.
Please be assured that we only process payments for active members who have authorised them. After cancellation, no further charges will be made.
If you have any further questions or need more help with your account, our team is here and happy to assist. Please email us on hello@kidspass.co.uk
Kind regards,
The Kids Pass Team
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