Koganmobile Avis 

Don’t be misguided by their offer of cheap service. Their service is really inferior cheap and useless I had a perfectly working service with ii net. Since Kogan, were running a promotion I made a foolish decision to switch from ii-net to Kogan. And I really regretted that decision in hindsight. It took them more than ten days to get my phone to work. They sent me a physical Sim in the mail. And I put that Sim in my phone. The iPhone 16 Pro Max. And the Sim didn’t work. They kept insisting that the port was completed. But my sim was faulty. The help Center were least helpful. Even after I did an ID verification at least five times it took more than nine days for the phone to start working. It was my business phone. And I lost a lot of customers and clients because no one was able to contact me at all. Please do not fall for their gimmicks of low prices and great value. It is better to choose any other provider that provides a reliable and efficient service and can deliver results but not Kogan. They just take your money in advance for a whole year and then do nothing about it. And since you have paid in advance for a year. You are stuck. I did the porting from ii net on Thursday morning 24/4/25 . And Friday was a public holiday. And the verification ID staff do not work on Saturday and Sunday. So the whole of Thursday was wasted. They didn’t do anything on Friday Saturday or Sunday and on Monday, it took endless amount of phone calls to get them to get my service to start. The service finally started properly on 2/5/25 And this was after I had already paid for the full year in advance. I will never ever choose Kogan or any of its product products again. The iPhone 16 pro max worked for a while and the sim failed again. E sim didn't work either. I am up the creek without a paddle. Left stranded in the lurch.

Kogan doesn’t need stars. They need a big black hole where they can completely disappear and never be seen again. A stigma on mobile phone companies. I’m switching back to my old provider and never choosing Kogan products ever again.

I had send several emails to verify@koganmobile. And. Apparently has fallen on deaf years and is languishing in spam that you guys dish out. I’m without a working phone for five days. You guys would make excellent politicians. Typical politicians who make promises and never deliver. Excuses after excuses for why my sim is faulty. Despite porting a perfectly working number from iinet. I’m yet to see any action on my mobile after five days

So remorseful after switching my service provider just to save a few dollars. Not worth the stress. I even purchased the voucher for the whole year thinking that I would not have to worry about mobile connections for the whole year but unfortunately some lessons are only learnt in hindsight. I wish other prospective clients would be aware of what a scam enterprise kogan is.

HOW HARD CAN IT BE TO GET A WORKING SIM CARD AND MOBILE CONNECTION. I’M USING A IPHONE 16 pro max My business is suffering as I get lots of clients on weekends and public holidays and I’m not able to contact anyone for five days. I Wish I never choose Kogan. I feel so stupid about this decision

Moral of the story: Yes Kogan is cheap,at what ? Are you willing to take that risk and pay the price.

TL;DR: When Kogan works, it’s great. But when something goes wrong, their customer service is absolutely appalling. A phone company you can’t call? That says it all.

I’ve been a Kogan customer for years - bought plenty of their products and used their mobile service on and off, depending on my needs. Up until recently, everything had been smooth. But if something goes wrong, brace yourself: their customer service is one of the worst I’ve ever experienced.

Let that sink in: a phone company that you can’t actually call. There’s no phone number, no escalation to a manager, and no real complaint resolution team. You’re left dealing with either a basic online chat or what seems like automated email replies that only seem to respond to keywords not the actual issue you're reporting.

I recently took up a EOYBOGOF SIM deal. After porting numbers, the service worked for a few hours - then I was completely disconnected the next day. No calls, no texts, no data. It took them a month to resolve it, and that was only after they sent me a third SIM card, which finally worked.

But the issues didn’t stop there. I’m now facing ongoing problems sending text messages. Despite a two-week-long email thread, the issue is still unresolved. They advised me to reset my APN settings to the ones listed on their website - which completely cut off my mobile network (no 5G, no signal, no texts, no nothing). I reverted back to the original APN that came with the SIM, and everything worked again - except I still can't send texts.

To make matters worse, their responses are slow, unhelpful, and often ignore the actual information I provide. Screenshots go unnoticed, and I get asked for irrelevant details that clearly don’t relate to the issue. It honestly feels like their support is outsourced and lacks any real understanding or authority to fix problems.
Out of frustration, I contacted One NZ (whose network Kogan uses). They identified the issue and told me it could be resolved by the end of the working day - but since I’m not their direct customer, they couldn’t do anything further.

So here I am, six weeks on, still dealing with two separate issues. And what do I get in return? A $10 refund for a service I paid for and can’t even use. Frankly, it’s insulting. I don’t want the money - I want a working phone service.

It’s such a shame, because when Kogan works, it’s genuinely a good deal. But if anything breaks, you’ll enter a frustrating cycle of neglect, delays, and zero accountability.

A phone company you can’t call? That alone should be a red flag.

Their help line is unable to help, more or less not interested in fixing my outgoing calls not working. However they don't have trouble asking me for more credit even though app says I have 100 days and have used 14GB of 300GB. Can't even do Voip. Will not be staying with Kogan at end of contract, need a company that shows it looks after custmers.

Requested replacement SIM 13 days ago. Got no response. Managed to buy a replacement SIM from one of the few places in Brisbane that stock them. That was 5 days ago. Despite giving the Customer Care team what they required multiple times, and many calls and emails to them over the past 5 days, they still haven’t activated the SIM.

My recharge didnt roll over so I cntacted Kogan to get it sorted out expecting it to take a lot of mucking around. I spoke to Kajan who helped me through the process easily , it took less than 2 minutes and it was sorted

I mistakenly ordered a new service instead of a recharge. One phone call to Kogan and it was all sorted in a few moments pleasantly and efficiently. And no lengthy hanging around in a long queue either.

ordered the black friday deal 22nd November 2024. Did not receive sims until 15th January 2025, despite multiple follow ups on emails/chat. Emails took 10-20 days to reply. Went to activate SIMs, they had expired. They would not renew SIMs only refund (after 5-7 days but yet to receive) and ask me to buy again but instead of $330NZD BOGO it was $260 each. No help or assistance offered.

Always unreliable and at times completely unusable.

- Kogan randomly blocks numbers from my contacts list for no apparent reason.
- Network coverage is poor and there are times the service is completely unusable and you get a "network is busy" message when trying to make a call

Absolutely terrible services. I had my phone stolen and it took over 8 days for kogan to be able to restore my number to me. They kept asking for information I had already provided and then saying they would take 48hrs to act on that response

Absolutely useless, I got a mobile plan and the voucher never worked, All they would say was our technical team is looking into it, 7 weeks later, saying same BS story. I got the credit card company involved. Then finally this useless excuse for a business said would you like a refund dam straight. Avoid this company Kogan, all overseas call center

Order ID 18209575
I am sick and tired of the thread responses simply saying "we'll look into your issue". I have received the same cookie cutter response six times now. I just want to stress that my issue has NOT been resolved.
I've gone three weeks without mobile data/cellular service due to constant negligence from your customer support.

Please help me fix the problem by actually prioritizing this case. Your email support take 1-5 business days to reply. I need a fix as soon as possible.

I'm tired of repeating my issue over and over on this thread as well as internal customer support channels.

Appreciate the help from Pratik today from the Kogan Mobile CARE team.. has a very nice phone manner and made me feel better about a frustrating situation. Thank you

Ordered a sim and plan. Got sim no voucher to activate not in inbox, not in spam not in Dashboard. spent an hour on the phone repeating myself up to 5 times with a customer service person that could not speak English who then said I had to wait for the back end to rectify. Been over a week now. Terrible Terrible service. Regret using this service.

Just did a quick 360 day recharge on the phone. The Account Sign in wouldn't let me use the recharge and use my voucher and move to a 360 day plan. Quick call to Kogan Customer Service and within a few minutes was able to change my plan and use my voucher. I'm very happy with the phone help service.

Bought the prepaid to use for a short period finding it impossible to cancel the auto recharge which was by default. Misleading information which giving information to turn off the auto recharge through the app which costed us another $25 recharge by mistake and customer service refused to given refund. Very disappointed and will stay away from Kogan Mobile. Note: Auto recharge cancellation is not available from the app. Only by calling the customer service. What a scam!

Had great experiences with Kogan Mobile customer care. Really helpful, with Joseph today, helped with recharging a past expiry voucher code due to a hectic week. Fully recommend, great plans, and lowest cost, and easy contact with issues.

The vodaphone map is not accurate. It's clear you are the lowest priority on every network... No reception in most of suburbia, forget camping... Using the same cell tower as 5 other people, optus gets enough speed to watch YouTube, while I can't even load web-pages or message reliably. I have no connection during low-volume times, forget peak times. Calls work... but jeez that's a low standard.

Kogan used to be the best service in australia. In 2024 they have gone crap, you pay a mobile data service and you get nothing, you get nothing you paid for, crap and rip off service.

Purchased a refurbished a Samsung Smartwatch 4 from Electronic Superstore.
On receipt it wouldn't setup due to not able to operate in the Australia region.
Checked with Samsung CC & confirmed item isn't an Australian native model.
Conveyed this to Kogan CC asking for a 14 day refund.
Why does Kogan sell an item that can't operate in the country they're selling it?
Terrible turnaround times to CC emails for a refund.
Don't buy from Kogan, plenty of other Aussie online watch sellers.

I have been using a small prepaid 10G plan with monthly subscription and no lock-in contract. However I have found it difficult to cancel my auto-recharge. It says in the Help section that I can cancel auto-recharge by clicking "Remove Schedule" under Payment method section ... but there is no such option to be found under any section. I have tried to contact online help and written emails to Kogan but without any response. Very frustrating and time consuming, not really worth the low fee for first month.