Koganmobile Avis 

Went with a 365 day plan. All good, until trying to SMS parents in UK. You can't. How bizarre!!! I purchased a $5 5-country add on (which is a fair deal) and tried to text then to let them know I'd be calling. Just got an obscure error.

Trailed through Kogan Help and, can't be done. You cannot send texts Internationally. Not sure I've even come across that before. Greatly regretting the purchase now :-( Am going to have to ditch the Kogan SIM and go elsewhere, with the added $$$$ wasted. Kicking myself to not checking; but, just never come across this before - cant even buy a SMS add-on. Damn!

Good luck with your unethical business practices.

WORST COMPANY YET

No reception at all at Clyde north , absolutely appalling reception. I miss most of my medical appointments as they can’t reach my via phone or email .

Bought a simcard from Kogan from their website since April or May 2023 and it hasn't arrived till now (28/1/2024). I don't think that's right. Have tried contacting their customer service but no luck.

Still waiting for my old phone number to be transferred to a new SIM card. I keep being told that it will happen within two business days but nothing yet after 3 days. It’s infuriating. It’s very hard to get help from this organisation when you need it.

The price of this service is amazing, my whole family is on this now. It's a fraction of the cost of the big telcos. Uses the Vodafone network which is OK, sure Telstra might have better coverage (not at my home though) but in the major population centres the coverage is great. Customer service is quick and easy to deal with also.
Plan Type: Pre-Paid Sim Only
Plan Cost per Month: $13.33
Included Data per Month: 25 GB

I have been a Kogan mobile customer for several years with My wife, my son and I all using 365-day pre-paid plans. I had recently purchased 2x recharges for my wife and myself. Whilst my wife recharged her plan on-time, I forgot to do so and was charged for the auto-renew amount. I felt really anxious and mad at myself that I had made the mistake. I was genuinely happy when calling the number listed in the SMS and spoke to a delightful man who was happy to refund the auto-billed amount and use my recharge voucher to complete the renewal.

I had been expecting a "too bad, so sad response. However, I'm now certain that I will remain with Kogan mobile for many years more.

I cannot fault the service at all. It integrates perfectly with my iPhone's voicemail system and provides excellent coverage and data speeds for my day to day routines. Kogan Mobile represents excellent value for money in my opinion and I have recommended them to family and friends too.

This is the second time I’ve purchased an international phone data pack and it doesn’t work. There is no possible way to contact Kogan so again I’ve wasted my money. ( America and Japan) Overall the coverage is poor anyway. Time for a change.

As others posted, if it works, it works.
For me just issues. Spent about 3 weeks to try to port my number; chatting, emailing, etc. They just kept saying it's being investigated.
Then, they said I had to retry with the first 17 digits of my SIM#. Then last 17 digits. Then first 16 digits. Then it got stuck for a week, and then had to try with the first 18 digits, that would REALLY work.
Nope, didn't work.
Bear in mind support is in India so lots of kind words, but only delay tactics & no actions.

So I've given up, I'll leave my number with my old provider.
Absolutely terrible support.

I bought a recharge voucher for kogan mobile online, and was charged twice using PayPal to pay. I requested a refund of one of the payments. Instead the help centre cancelled my order. Now I was charged twice for no SIM card. Call centre were useless and unable to help. I’ve had to raise disputes with PayPal for both charges. Avoid!

I had purchased a voucher for medium plan on Black friday sale on 18th November for $150. On 4th of December they charged me again for the same plan $250 saying they had auto renewed the plan when i had disable the auto renewal. So in actual fact i am now being charged twich for the same plan. The total cost is more than the large plan ??? I have sent an email and did live chat but no one is resolving this issue. Please refund my $250 asap before i take this up further. absolutely shocking customer service.

Absolutely pathetic. Bought a new phone on 13th, had to buy a new eSim, accidentally deleted old eSim from old phone (resetting for my wife to use). Told I'd have to do an identity verification process with Vodaphone. Didn't ever hear from Videophone but got an identity check request from TPG ! Bottom line is that I have an existing prepaid account with Kogan for 12 months and have been using it just fine for 2 months but still cannot use my new phone 4 days after purchase.

Highly recommend Amaysim...

If your porting your old phone number over make sure you get all of your details exactly correct otherwise to retry you’ll have to order a new sim card - meaning if you get your details incorrect 3 times then you’ll have to order 3 seperate sim cards costing $15ea for each attempt you try to remember your details. Unfortunately i gave up and went with a new number becuase of how frustrating it was and also trying to deal with hard to understand customer service support. Only reason i stayed is because of the low prices and good vodafone network coverage. If your ready to deal with non-australian customer support and have super accent hearing skills over the phone then it could be worth it, otherwise Kogan Mobile made it a horrible process and all the customer support cared about is whether they get good review stars or not. Unimpressed.

The customer service experience has been extremely frustrating. They double-charged my Kogan mobile plan, and since they don’t have a contact number in NZ for customer support, I had to email them. The support staff keeps asking for my credit card details to confirm the issue. I’m puzzled as to why they need my credit card details when they already have it in their system. I believe they can verify my identity through other means, and I don’t feel comfortable sharing my credit card details. This is ridiculous 😡😡

Additionally, I decided to terminate their service and disable the auto top-up feature a month ago, but it continues to charge me. To make matters worse, I discovered that they charged me for the full month’s plan just two days before I canceled. I emailed the staff, but they have been unable to provide a satisfactory answer. It’s been over two weeks, and despite suggesting that they consult their manager if there’s a language barrier, no action has been taken. Just keep ignoring my questions 😡😡😡

I call the customer service number on the main Kogan Website , then refer to the Australia Department. They said NZ doesn’t have customer service to contact (but that’s the only number on the website). The AU staff pretty much just saying is none of business and her attitude is very bad as well.

I’ve request the staff in my email to forward my request to his manager who can understand English, but never happened. There is no other way I can make the complaint. So I have to post it here. Ridiculous!!!

After reporting my phone stolen and requesting a block and new SIM I am still waiting for a replacement SIM nearly one month later. A combination of poor processes and general ineptitude seem to be causing the problems at Kogan. Customer service and support is non-existent. Doesn't stop them billing you though.
9/10/23 Update: Lodging a complaint via One got some action. One NZ get 5 stars for their service

First thing to do is to cancel their FIRST membership as soon as you finish the purhcase. They will charge you for whol year's subscription fee in one go. This is half of the price of the mobile plan we purchased. It feels like being scammed. Network speed is slow but thats okay, no problem with just browsing social media.

using Kogan now for two and half years. amazing deals and far better compare to all leading new Zealand mobile network companies. Kogan is simply the Best. Very Cheap prices with heaps of Data every month and with unlimited minutes and texts..

The old adage applies here - you get what you pay for.

SMS doesn't work properly on Kogan Mobile NZ. This means that services like iMessage on your iPhone cannot activate.

I tried hard with their online support people to resolve this problem.

Online support replies quickly, but the support is only ever delaying tactics. For example - we'll email you, we'll raise a ticket, please respond to this email.

Today I was told technical support had phoned me and solved my issues. Obviously, they had not - this was fabricated. This was the last of my patience. I am now swapping provider to a more reputable brand.

My questions about my pre paid service were answered swiftly by the operator, and I have never had a problem with my service

helpless help!
The mix of 5 and 1(want to be zero) star reviews says it all. if it works it is cheap and good value. If it does not the best you can get is delay tactics from the online help that is unable to help, or even understand anything!
took 2 sim cards to get off the starting blocks.
Since then over a month of delays, -no progress -no data -no refund...
As another reviewer noted here, you can't put a review on their site, even though they have positive reviews on there!?
Not worth the risk or the time wasted