Koganmobile Avis 

Brought simcard on line two weeks ago ,and still waiting for delivery ,have rung Kogan with little or no result ,have checked post office nothing ,47 11 stores haven't got any sim cards ,I'm beginning to wonder if I have bought into a scam for $99 buyer beware

Their service is utter rubbish. Virtually no coverage if area has moved to 5g. Speeds are rubbish. I purchased 2 vouchers for kids as presents, oh expired but no ability to reactivate a voucher after 2 months even though paid for a year. That is bulls#$t!!!!

Kogan has been my provider for four years and it has been great. Very affordable. Mustan was wonderful helping me with a problem that turned out to be an issue I had inadvertently created.

You pay $333 upfront for the whole 12 months & what you get is shear frustration. Bought my SIM on 5/2/22. Received on 9/2/22 & still can’t activate it. There is no phone support. The only way you can get support is chat & I have been told to wait 3-5 working days before this SIM is activated. If you need piece of mind & want to avoid frustration then don’t lose your hard earned money. I’ll wait for another 24 hours. If not activated I’ll get refund.

I have never had this many issues EVER
I purchased a phone plan for a year. Both me and each of my family members selected the option that we need a sim. A MONTH later. Nothing has arrived. We contact the team and ask where our sim is. They tell us that none of us selected the sim card option when we all had. It takes another 2 weeks for mine to arrive but my family has yet to receive it in the mail. Now my voucher has expired and they haven’t gotten back to me after a week (I am trying to renew it!!) I still do not have a voucher but I try to activate my sim card with all the details on the package and it says the number is invalid. I have tried possibly 500 times. Sort it out kogan.

The coverage inside my house ceased on around 8 Jan. From internet searching it looked like there was an upgrade in progress. I'm told, after an hour plus of waiting it will be back on 18 Jan. Then it's 21 Jan. Then it's 25 Jan. Now 27 Jan and still not functioning. The support operator can't tell me anything and arranges a call from a supervisor. The supervisor, when they eventually ring, tell me they can't tell me anything as I'm not ringing on a Kogan phone (the one that doesn't work) and to call support and she will send them a message and they will tell me (maybe). I ask for the next level supervisor but shock horror, they will have to call me back. I'm waiting.
They did extend my contract by a month but that is nothing compared with the inconvenience and time I've wasted.

Kogan Mobile is hell !!! Don’t go there!!

I recently bought a Kogan prepaid plan and I had a bit of issue to port my existing phone number from the old provider to Kogan Mobile.

On a numerous occasions I called Kogan Mobile on 1300 056 426, not to mention that the poorest services being provided, but each time of calling, the phone voicemail has been going on and on and the waiting time has normally been around 50 minutes to 1.5 hrs.

Yes, you need to wait around 50 minutes to 1.5 hrs to speak to Kogan Mobile if you are lucky, very very bad experience.

So don’t go there , Kogan is hell

Initially had an issue with my pre-paid plan but this was resolved immediately by the customer service team - on a Sunday too! Thanks Rajen.

Also the yearly plans are much cheaper than any other plan in NZ. Its $330 for the entire year for 15GB/month. That works out to be $27.50/month. I’m paying even less as I purchased during a promotional period. Never had any connection issues either. Would highly recommend for those not locked into a contract.

I'd give zero star if it's an option.
Requested porting on Sat 9am, contacted help center with the useless live chat. they kept giving you formal answer but not having it resolved.
waited another day, live chat staff said the same thing, wait for another hour or two.
it's been two days, on monday 9am, contacted them again, they said would raise a ticket. it may take two days for the transfer. seriously???
ridiculous!!
stay away from this company!!!

I accidentally bought $4.90 12-monthly. James (Reference No. 30429051) is courteous & assisted in changing the 12-monthly plan to a 1-monthly plan. Compliments to James for his services, Patient and Helpfulness. Thank you. Tony

Had issues from the beginning that started with the ordering of a SIM starter kit. It would only get worse when trying to activate online. When that failed, I had to call and the customer service consultant was helpful, but the porting of my number failed. I called back, the port in failed again. Called back, the same happened again. The fourth attempt, the consultant said they’d do something to initiate the port after I confirmed with the outgoing provider that all my details were the same so the port shouldn’t have failed. What this consultant did was literally nothing. I waited for more than 3 hours, then called back and was told the porting request was waiting on my authorisation (despite what the previous consultant said). I did what they asked and it failed again. This consultant was then rude and patronising. Said he’d escalate the problem. I called back again to make a complaint about the previous consultant and the abysmal service I’d received that day and I got the usual scripted apology message read to me at least three times. Totally disgusted with Kogan Mobile. I now have a SIM I need to top up again until Kogan Mobile works out what’s gone wrong and fixes it, and a $140 12 month voucher activated on a number that’s supposed to be temporary until the usually simple process of porting is complete.

I've been using kogan mobile nz for about four months now and it is been extremely good for me, there are slight issues of the reception dropping off in urban areas but nothing that bad, all I do is turn off mobile wifi and turn it back on again and I'm good to go.

I brought the yearly plan of 40 gigabytes per month for about $490 dollars which is good value, "I thought" I was easily able to port my number over and had no issues with that, unlimited phone calls is very good, also unlimited MMS is a great addition; not only that, I can retrieve my missed call messages without paying any extra, unlike the other prepaid plans that are out there.

I'll most probably renew my subscription when its due, hopefully I'll get an even better discount when the time is up.

Kogan mobile is a good provider and I strongly recommend 👌

If 0 stars was an option, Kogan mobile would have none. Purchased SIM card and $250 prepaid data plan early Aug. Arrived in good time, but they have not been able to transfer/port my number from Trustpower and declined to refund, despite not providing a remedy thus not delivering a product IAW the Consumer Guarantees Act. I do not recommend

I tried to order a SIM to New Zealand. It has been a month, because they're shipping them from overseas during covid. I tried to get a better idea of what's going on, and they're just adamant that it should arrive in only a few days - they're so out of touch with New Zealand that they think their pre-covid shipping times are still correct.
Their customer support is dreadful, I think they contract it out to a third world country so they can pay them 1 cent a day.
They're clearly just cashing in without wanting to expend any actually effort (like paying for a shipping depot within New Zealand, for example). I guess they're probably OK until something goes wrong.

Good price, excellent experience only delivery is little late

Its OK. Plans are good pricing, but their customer support is pretty crap, and lots of people leave because they don’t give any promotions to existing customers.

Fastest data plan I have used tho, and if you are a new customer the pricing is quite competitive

If you ever need any customer support you are screwed. They don't even have a call center instead a online chat that does nothing at all. Customer service promises to get onto the issue but get ready to be bounced around for days and be so frustrated you end up porting to another company.

Very slow speeds. Usually about 3-4mbps in city during busy hours and about 6-7 during quiet hours. In regional areas, speed is just very bad. You'd be lucky to get 3mps regionally. You constantly lose reception in regional areas. I am a loyal customer but I am done with them. Worst provider ever. Spend a little bit more and go with better ones.

This is review for Kogan Mobile NZ. I recently trialed their Go xtra large plan which I initially thought was very good deal.

The service was good to start with but the minute you hit a problem there only two ways to get issues resolved either by chat or email. You can’t speak to anyone to get the problem resolved.

I logged a problem with their customer services on March 20 and by April 5th it still was not resolved. This has been absolutely frustrating and wasted so much of my time.

I would not recommend Kogan mobile NZ until they improve their customer support significantly.

I have request Kogan to cancel my account. Stick with 2 Degrees or Skinny.

My Kogan mobile extra large prepay plan will expire in 2 days, and I decide not to renew the current plan, i clicked change payment method on my kogan app, and...It renewed instantly, it's $188.7. I then contacted their online customer service, who told me they can't refund me "since all Kogan Mobile plans are pre-pay and non-refundable", but they can make some arrangements, that is I can buy another smaller plan, after that, they "will raise the refund request for $188", which seems very suspicious. Anyway, I don't think I can afford another click and $188.7, therefore I decide to leave it. But I will NEVER use Kogan related stuff ever again!